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The Carmen Hotel

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Traveller (746)
Room & Suite (176)
Pool & Beach (109)
Overview
  • Excellent77%
  • Very good15%
  • Average4%
  • Poor2%
  • Terrible2%
Travellers talk about
“rooftop pool”(29 reviews)
“modern hotel”(4 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Beachfront
Rooftop Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (685)
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442 results
Traveller rating
337
62
24
9
10
Traveller type
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LanguageEnglish
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337
62
24
9
10
Show reviews that mention
All reviewsrooftop poolbeachfront hotelmodern hotelcevicheocean frontchilaquilesthe location is perfectyogurtamazing hotelwater pressurebeach restaurantan ocean view roomrestaurant stafffifth avenuecancun airportlounge chairskeel
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1 - 5 of 442 reviews
Reviewed yesterday via mobile

Brilliant music and an amazing way to spend a Sunday afternoon. The girls were good too! If you’re looking for somewhere on a Sunday where you’ll be able to continue the weekend then the Carmen is perfect. You can relax in the sun or Dance....More

Thank Dominic T
Reviewed 2 weeks ago

What a great place! Amazing staff, especially Monica at reception. Will be returning ASAP. All staff are lovely and will do anything for you. Great food, pool party, frontline location. It’s everything you need!

Thank oscar7846
Response from Alfredo S, E-Concierge at The Carmen HotelResponded 2 weeks ago

Dear Oscar We are so pleasant to know that your experience with us was excellent!. Hope in a future you give us the privilege to assist you again and choose your Hotel The Carmen to spend your holidays! Sincerely

Reviewed 2 weeks ago

Was there yesterday@ the roof top and the experience was fantastic! Great view with infinity pool, good drinks and the service was awesome. Thank you Carolina to attend us properly. The food was ok (nothing special) do not try the chicken wings....do not look like...More

Thank CHINO1808
Response from Alfredo S, E-Concierge at The Carmen HotelResponded 2 weeks ago

Dear CHINO1808: Thank you very much for shared your experience with us! We would love to have a chance to change your food experience and we like to know you can contact us directly to assist you as you deserve! Kind regards!

Reviewed 2 weeks ago

Stayed at The Carmen in May 2018. Great location, just off 5th avenue towards the beach. The rooms were modern, lacked a bit of privacy (glass doors to the toilet / shower), but overall nice. My main issue is the additional 'life-style' charge that we...More

1  Thank jon211
Response from Alfredo S, E-Concierge at The Carmen HotelResponded 2 weeks ago

Thank you for choosing The Carmen as your holiday destination and for taking valued time to share your experience. Please accept our apologies for not meeting your expectations in the charges area. I would like to show you that information is on your travel agency...More

Reviewed 2 weeks ago via mobile

This hotel has the absolutely best service! Very friendly staff and a really fun rooftop pool and bar!! Adults only! Food is great as well international cuisine! On the beach so you have a wonderful view towards Cozumel

1  Thank Guido V
Response from Alfredo S, E-Concierge at The Carmen HotelResponded 2 weeks ago

Dear Mr. Guido V: We are so pleasant to know that your experience with us was excellent in all areas. Hope in a future you give us the privilege to assist you again and choose your Hotel The Carmen to spend your holidays! Sincerely!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Hotel Amenities
Airport Transportation
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$164 - US$363 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Value Hotel in Playa del Carmen
#18 Centrally Located Hotel in Playa del Carmen
#7 Ocean View Hotel in Playa del Carmen
#3 Trendy Hotel in Playa del Carmen
#8 Great View Hotel in Playa del Carmen
#8 Charming Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$164 - US$363 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Value Hotel in Playa del Carmen
#18 Centrally Located Hotel in Playa del Carmen
#7 Ocean View Hotel in Playa del Carmen
#3 Trendy Hotel in Playa del Carmen
#8 Great View Hotel in Playa del Carmen
#8 Charming Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (746)
Room & Suite (176)
Pool & Beach (109)
Dining (80)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
dillschmutz
2 August 2018|
Answer
Response from Alfredo S | Property representative |
Hello, the lifestyle fee is per day. Have a grea day!
0
Votes
Google Translation
Edith G
28 June 2018|
AnswerShow all 2 answers
Response from Alfredo S | Property representative |
Dear Edith G: It is open to the public. And is extra cost to stay there. Greetings!
0
Votes
Google Translation
gproc22
8 May 2018|
Answer
Response from Alfredo S | Property representative |
Hello GP, Thank you for writing us, We do have rooms with two beds, they are our Coral category. If you need help please don't hesitate on contact us by private message. Have a nice day!. Greetings
0
Votes
Google Translation
Room Tips
"we had 3rd floor of 5,balcony over looking the street leading to the beach,(partial view).You may be able to..."
Read review
"Rooms such as 411 is ocean view and jacuzzi"
Read review
"Awesome hotel room decor!"
Read review
"Best view is the ocean front room . Huge balcony"
Read review
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