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The Carmen Hotel

565 reviews
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Traveller (623)
Room & Suite (102)
Pool & Beach (84)
Overview
  • Excellent76%
  • Very good16%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“rooftop pool”(20 reviews)
“roof top bar”(6 reviews)
Free Wifi
Breakfast included
Air Conditioning
Beachfront
Rooftop Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (565)Write a Review
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All reviewsrooftop poolbeachfront hotelroof top barmodern hotelamazing locationcevichechilaquilesrooms are comfortableocean frontan ocean view roombeach restaurantamazing stayspecial shoutfifth avenuerestaurant staffcancun airportbeach chairs
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1 - 5 of 378 reviews
Reviewed 3 days ago via mobile

Santos and Luis were very wonderful servers for us. We thoroughly enjoyed our 6 day stay here. Weather was perfect! Our room facing the ocean was fabulous. We visited the roof top pool but there was no shade. We enjoyed sitting under the umbrellas right...More

Thank Jackie R
Response from Alfredo S, Econcierge Service. at The Carmen HotelResponded 2 days ago

Hello, Jackie R Thank you for sharing with us your positive comments about your recent stay at The Carmen Hotel and especially about our staff, it is for sure they who make of your stay an unforgettable and pleasant experience. We hope to have the...More

Reviewed 3 days ago

Amazing, clean, hip, boutique hotel. Great food, beautiful rooms, fantastic rooftop pool bar. Front desk staff were fantastic, especially Monica and Roccio. It was tough to leave this perfectly situated gem of a hotel!More

Thank David B
Response from Alfredo S, Econcierge Service. at The Carmen HotelResponded 2 days ago

Hello, David B Thanks a lot for the awesome review. We are so happy to hear you enjoyed your stay at our hotel and that the front desk team made it easier, specially Monica and Rocio... Aren’t they the best? We hope to see you...More

Reviewed 4 days ago

Great hotel with excellent location. Staff were very friendly and helpful. Big room and comfy bed. Would definitely stay here again and recommend it to others. Rooftop pool has beautiful views and a nice breeze to keep you cool.More

Review collected in partnership with this hotel
Thank h_fiedler
Response from Alfredo S, Econcierge Service at The Carmen HotelResponded 3 days ago

Hello, H_fiedler Thank you very much for your incredible feedback and comments! We love being in a privileged location where everything is perfect to chill out in front of the blue and turquoise sea, we know our deck5 roof top is a unique and exceptional...More

Reviewed 5 days ago via mobile

I had such an amazing trip to Playa Del Carmen thanks to the Carmen Hotel. We spent Valentine’s week there and the whole experience was effortless. The service is amazing. Drinks are perfectly executed. The planned events make the vacation effortless. Rooms are spacious &...More

Thank Christie P
Response from Alfredo S, Econcierge Service. at The Carmen HotelResponded 4 days ago

Hello, Christie P Thanks a lot for the visit and for the wonderful reviews and score. We are so proud of being at the heart of Playa del Carmen, our location was though of you to enjoy this amazing view of blue and turquoise colors...More

Reviewed 6 days ago via mobile

The Carmen Hotel is in a great spot on the beach in Playa del Carmen. The rooms were beautiful & perfect for our romantic Valentine’s Day getaway. I loved the service from breakfast on the beach to drinks on the rooftop bar. My wife will...More

1  Thank Michael O
Response from Alfredo S, Econcierge Service at The Carmen HotelResponded 5 days ago

Hello, Michael O Thank you very much for your great review and fantastic comments! As you say, from dazzling sunrises to romantic sunsets, everything is perfect for having an excellent time facing the sea, Rooms designed precisely for you to enjoy and have an unforgettable...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free High Speed Internet ( WiFi )
Beachfront
Bar/Lounge
Breakfast included
Hotel Amenities
Airport Transportation
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$172 - US$519 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Luxury Hotel in Playa del Carmen
#15 On the Beach Hotel in Playa del Carmen
#43 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$172 - US$519 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Luxury Hotel in Playa del Carmen
#15 On the Beach Hotel in Playa del Carmen
#43 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (623)
Room & Suite (102)
Pool & Beach (84)
Dining (48)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
Michael N
22 February 2018|
Answer
Response from Alfredo S | Property representative |
Good morning, dear Michael. We do have parking service, nevertheless it is not for free. it costs $14 usd or $250 pesos per night. Kind regards
0
Votes
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Jenifer M
5 February 2018|
AnswerShow all 2 answers
Response from tatertotco | Property representative | Reviewed this property |
Hi Jennifer...we have beach chairs and full restaurant service right between our restaurant deck and the ocean. There is great swimming on either side of a few large under-water rocks (which you can see in the clear... More
1
Vote
Alina K
18 January 2018|
AnswerShow all 2 answers
Response from Alfredo S | Property representative |
Good morning, Miss K We are very sorry to inform you that all our rooms are non smoking rooms!
0
Votes
Google Translation
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Room Tips
"All rooms have at least partial ocean views."
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"Do not plan to split a room with a friend, they only cater to couples."
Read review
"come ready to dance."
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"A few rooms have hot tubs on the balconies...I did not have this but WILL next time. Try for a beachfront..."
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