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08/10/2017 09/10/2017
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    The Carmen Hotel

    8 Calle Norte, Playa del Carmen 77710, Mexico
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    Lowest prices for your stay
    08/10/2017 09/10/2017
     14 people are viewing this hotel
    US$152
    US$152
    US$152
    Traveller (481)
    Room & Suite (88)
    Pool & Beach (59)
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    Overview
    • Excellent75%
    • Very good18%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Breakfast included
    Air Conditioning
    Beachfront
    Outdoor pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Suites
    Bar/Lounge
    Concierge
    Accessible rooms
    Dry Cleaning
    Rooftop Terrace
    4.0 Star Hotel
    All hotel details
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    Illusion Boutique Hotel by Xperience Hotels
    1,483 reviews
    #50 of 211 hotels in Playa del Carmen
     
    Maya Villa Condo Hotel & Beach Club
    462 reviews
    #53 of 211 hotels in Playa del Carmen
     
    Playa Maya
    661 reviews
    #99 of 211 hotels in Playa del Carmen
     
    Hotel Cielo
    853 reviews
    #17 of 211 hotels in Playa del Carmen
     
    Rooms
    8 Oct9 Oct
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (436)
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    21 - 25 of 287 reviews

    A TripAdvisor Member
    11
    Reviewed 8 July 2017 via mobile

    Nice hotel on the beach with nice pool. Awesome location in playa de carmen. Clean rooms and comfortable bed. The staff was friendly and helpful. Breakfast was delicious! If the hotel had a small gym with weights I would had given it 5 stars. Great...More

    1  Thank A TripAdvisor Member
    Response from guestrp, Guest Relations Manager at The Carmen HotelResponded 11 July 2017

    hello, We appreciate your feedback and thank you for taking the time to share your experience, I'm sorry your stay was below expectations. We will use your feedback to continue to elevate our level of service. I am pleased to confirm that we have an...More

    Reviewed 5 July 2017

    We stayed 9 nights – and wish we could have stayed longer! GREAT Hotel, right on the beach with stunning Caribbean ocean views, though above all the service was outstanding.. From the front desk, to the bar and restaurant @Keel, to the rooftop pool &...More

    Thank Victoria D
    Response from guestrp, Guest Relations Manager at The Carmen HotelResponded 8 July 2017

    Dear Victoria D Thank you choosing The Carmen Hotel! We are thrilled to read that you had a wonderful experience in the beautiful destination of Playa del Carmen and enjoyed the service and hospitality. we will show this beautiful review to our crew. We know...More

    Reviewed 5 July 2017 via mobile

    The location of the hotel is great being right at the beach and close to all restaurants. It's definitely not a 5 star hotel by any standards though. The staff except for one all looked miserable working there. As if they are forced to work...More

    Thank stars1983
    Response from guestrp, Guest Relations Manager at The Carmen HotelResponded 5 July 2017

    Dear stars1983 Thank you for taking the time to share your thoughts and I very much appreciate your sincerely words. I offer a sincere apology. Every guest deserves to have the experience they were hoping. We do hope you will consider a return in the...More

    Reviewed 4 July 2017 via mobile

    The Carmen is superlative in every way, but what most distinguishes it for us is the service. Every staff member went above and beyond and ALWAYS had a smile on their face. Nobody can be that happy all the time, so I chalk it up...More

    1  Thank Arturo D
    Response from guestrp, Guest Relations Manager at The Carmen HotelResponded 5 July 2017

    Dear Arturo D It is truly rewarding to read your comments and we are so thrilled you enjoyed your stay. Thank you for selecting The Carmen Hotel. We will most certainly share your great feedback with all our staff members Thank you for your feedback,...More

    Reviewed 27 June 2017 via mobile

    Great hotel. I will recommend it everyone I know I also posted great pictures from hotel on my Facebook pages. Jorge and Yale from front desk excellent job- makes us feel great and so much help from them two. At the restaurant - Elizabeth great...More

    Thank Dennys V
    Response from guestrp, Guest Relations Manager at The Carmen HotelResponded 28 June 2017

    Dear Dennys V I'm happy you enjoyed your stay, for us is very important the opinion of our guest, The hotel would, simply put,not be what it is today without the hard work of these people who I am privileged to work beside. Thank you...More

    Illusion Boutique Hotel by Xperience Hotels
    1,483 reviews
    #50 of 211 hotels in Playa del Carmen
     
    Maya Villa Condo Hotel & Beach Club
    462 reviews
    #53 of 211 hotels in Playa del Carmen
     
    Playa Maya
    661 reviews
    #99 of 211 hotels in Playa del Carmen
     
    Hotel Cielo
    853 reviews
    #17 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Airport Transportation
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Breakfast included
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • US$153 - US$517 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Luxury Hotel in Playa del Carmen
    • #8 On the Beach Hotel in Playa del Carmen
    • #43 Romantic Hotel in Playa del Carmen
    • #51 Family Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 37
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com and Travelocity so you can book your The Carmen Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Alhambra Playa Del Carmen ,
    • The Carmen Hotel Playa Del Carmen, Riviera Maya, Mexico
    Add Photo Photos
    Traveller (481)
    Room & Suite (88)
    Pool & Beach (59)
    Dining (32)
    Hotel & Grounds (334)
    Business Centre & Event Rooms (3)
    Family and Play Areas (2)
    Bathroom (1)
    Nearby
    Hotel Cielo
    853 reviews
    .26 km away
     
    Maya Villa Condo Hotel & Beach Club
    462 reviews
    .40 km away
     
    Illusion Boutique Hotel by Xperience Hotels
    1,483 reviews
    .10 km away
     
    Playa Maya
    661 reviews
    .03 km away
     
    Nearby Restaurants
    Lido Club de Playa
    1,047 reviews
    .16 km away
    KEEL Restaurant at The Carmen Hotel
    125 reviews
    .02 km away
    Patio 8
    278 reviews
    .14 km away
    Casa Mediterranea
    731 reviews
    .12 km away
    Nearby Attractions
    Quinta Avenida
    17,251 reviews
    .18 km away
    Museo Frida Kahlo Riviera Maya
    80 reviews
    .13 km away
    Galeria de Arte 5ta Avenida
    328 reviews
    .20 km away
    Gaston Charo
    43 reviews
    .14 km away
    Ask a question
    Questions & Answers
    MSLI155019
    31 August 2017|
    Answer
    Response from Phillip G | Property representative |
    The resort fee is $43 and you receive -2- breakfasts, a pass to the top gym in town, a short walk from the Carmen, 50mb high speed internet in your room and common areas, Netflix, local and international calls from the rooms... More
    0
    Votes
    Heather B
    7 July 2017|
    AnswerShow all 3 answers
    Response from guestrp | Property representative |
    hello Heather B there are some rocks but be side us, there is a place without rocks,
    0
    Votes
    Mike D
    13 June 2017|
    AnswerShow all 2 answers
    Response from Phillip G | Property representative |
    Several of the Sunrise Suites have hot tubs on the patio but we do not have a public hot tub. We do have Deck 5 our Pool and Sky Bar -5- stories above the beach with the best views in Playa del Carmen.
    0
    Votes
    Room Tips
    "cualquier habitación es cómoda pues son poco pisos."
    Read review
    "Take a front room or a sea view room"
    Read review
    "Pay for the upgrade beach side. Well worth it with breeze off the Gulf. 2nd floor preferably, music from..."
    Read review
    "Best place to be with your friends, on the center of the city and in front of the beach and finally, very..."
    Read review
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