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Hotel Hacienda del Caribe

358 reviews
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Traveller (225)
Room & Suite (197)
Storyboard
Overview
  • Excellent27%
  • Very good42%
  • Average18%
  • Poor7%
  • Terrible6%
Travellers talk about
“small pool”(17 reviews)
“ado bus station”(11 reviews)
“mexican decor”(4 reviews)
Free Wifi
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Family Rooms
Concierge
3.0 Star Hotel
All hotel details
Offers from Hotel Hacienda del Caribe
Offers & Announcements: 30% off room rate
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (358)Write a Review
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Traveller rating
48
68
22
15
11
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48
68
22
15
11
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All reviewssmall poolado bus stationmexican decornight guardbudget accommodationworking acno lifthot waterbasic hotelceiling fantwo blocksclean roomsconvenient locationlonger stayferry to cozumelthird floormexican feel
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1 - 5 of 164 reviews
Reviewed 4 days ago via mobile

Stayed for 2 weeks and we were very happy and impressed with everything. Nice big room. Great staff at a budget friendly price. Would highly recommend to everyone! We will definitely come back in the future.

Thank jeff f
Hotel's Favourite
Reviewed 30 March 2017

The hotel facilities are very nice (nice common area and room); nice room size and cleanness; comfy bed; And very nice staff, helpful and pleasant (I was assisted by Ruth from reception and Antonio from security).

Thank 122Vitor
Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda del CaribeResponded 31 March 2017

Hello Vitor! Thank you so much for your comments, Hacienda del caribe is your home away from home. We look forward to hosting you! Serving you is a privilege!

Reviewed 1 week ago via mobile

I booked six months in advance on Hotels dot com and got a rate cheaper than the hostel down the street. When you find such a deal it makes you wonder what you are walking into. Reviews here on Trip Advisor are on point. This...More

Thank Laura K
Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda del CaribeResponded 5 days ago

Hola Laura! Thank you so much for your comments, we really happy that you enjoy our hotel. We look forward to hosting you! Serving you is a privilege!

Reviewed 4 weeks ago

This hotel has like the best location. Steps away from Quinta Avenida, but not over there. Close to the departure point of many tours, and from the ferry stations. Close to the mall of Quinta Avenida, a block away from the ADO bus stations, 2...More

Thank MarceloMoraV
Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda del CaribeResponded 3 weeks ago

Hola Marcelo! Thank you so much for your comments, we really happy that you enjoy our hotel. We look forward to hosting you! Serving you is a privilege!

Reviewed 2 December 2017

Your reservation with the internet site will be cancelled and not honored. They scam you into a more expensive rate by saying that the internet site (expedia for example) cancelled the reservation.Totally lying to you. Other than that it is a great place. I hate...More

2  Thank Sapian
Response from Paulina M, Director de Relaciones Públicas at Hotel Hacienda del CaribeResponded 12 December 2017

Hola Sapien!!! Thank you for your comments, we are not allowed to cancel reservations from expedia, so before you ensure we lied to you, I recomend you to verify to expedia and I am sure there is a situation between you and expedia. Thank you...More

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About
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Restaurant
Hotel Amenities
Concierge
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Outdoor pool
Details
Price range
US$42 - US$108 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Best Value Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$42 - US$108 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Best Value Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (225)
Room & Suite (197)
Pool & Beach (33)
Dining (13)
Family and Play Areas (4)
Questions & Answers
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Diane A
16 July 2017|
Answer
Response from Jimi A | Reviewed this property |
Our room was on the second floor and we had a very nice balcony. I didn' notice any rooms that had a patio( 1st floor ? ) but we were only there for a short time.
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Room Tips
"Pool is in courtyard, I would recommend a room on second floor due to noise level."
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"second level"
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"we enjoyed the third floor rooms"
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"The ground floor was convenient for access."
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