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The Royal Playa del Carmen

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14,417 Reviews from our TripAdvisor Community

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Showing 12,312: English reviews
Irvine, California
1 review
Reviewed yesterday NEW

2nd time here and this place delivers! Service is amazing down to every small detail. Rooms are spacious, clean, updated with jacuzzi tub in every room. Resort goes over and above whenever possible and never makes you feel like you are ever asking for too much. Rooms have lots of towels, pillows, soap.... Spa is available to lounge in even... More 

Helpful?
Thank KJLOC
Chicago, Illinois
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed yesterday NEW

We booked in the early fall for an early get away prior to winter. What a great success! The people, amenities, food, service, weather, ocean were all tremendous, We first had a swim up suite on the ground level where we could step out of our room onto a patio with lounge chairs positioned barely in the water with access... More 

Helpful?
Thank EricDerrick
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed yesterday NEW

Just a quick note of thanks to Iris and Marco from the Royal. I had a chance to visit with both of them over the last few days and they were extremely courteous and very informative. The Royal is always amazing. It has a lot to do with their awesome staff!!

Helpful?
Thank Deebtravel
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed yesterday NEW

This place is great for the reason that it shows everything thats wrong with Playa del Carmen, all in one place. We arrived last week after discovering the beaches of Cancun and Tulum (5 days). Its an All-Inclusive Resort that caters to mostly White -Old retired people that fill their obese bodies and lay by the pool. First when we... More 

Helpful?
Thank Christian M
Saint John, Indiana
1 review
Reviewed 2 days ago NEW via mobile

This was our 2nd trip to the Royal in as many years. From the moment you walk through the front door, you are met with generous hospitality, amazing views of the ocean and of course, a drink. The rooms are incredibly well-kept, and general cleanliness of the entire resort is unmatched. We are in our late 30's, so we like... More 

Helpful?
Thank zack5959
1 review
Reviewed 2 days ago NEW via mobile

My husband Zack McGrath and I had a wonderful time again at The Royal Playa del Carmen. To the outstanding food and drinks, as well as beautiful beach and pools. The staff at this hotel are by far the most gracious hosts. The entertainment was spectacular. I started off my mornings enjoying aqua aerobics and aqua Zumba. We took cooking... More 

Helpful?
Thank Becky M
New York City, New York
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 days ago NEW

My husband and I stayed for 8 nights for our second honeymoon and his birthday celebration. This is our first all-inclusive resort experience and we could not have been more pleased about everything. Staff and Service- The staff is AMAZING! Every one of them are wonderful. Check in was very efficient and we both liked the champagne and the cold... More 

Helpful?
Thank koalabear25
ttraill
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 days ago NEW

I feel poorly having never written a review for The RPDC given that we have had 3 wonderful visits over the last 5-6 years so please forgive this "late" one. This place is AWESOME and the location is incredible. One of our routines is a having a stroll through town after dinner before we drop into the lobby bar for... More 

Helpful?
1 Thank ttraill
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear ttraill, We truly appreciate your great review! We are very thankful that you keep coming back to your Second Home. We are so much looking forward to welcoming you for your Anniversary!!! See you soon!!! More 

Houston, Texas
1 review
Reviewed 2 days ago NEW

This hotel is above all others. From the moment we walked into their lobby they treated us like we were part of their family. They knew that we were there celebrating our honeymoon and they made all efforts to make sure it was special. We even requested to change the current room they had us booked in as it was... More 

Helpful?
Thank stacwind
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear stacwind, Our top priority is to make a dreamed vacation for each of our guests and we are very grateful that this was your case. We feel really pleased that you enjoyed your honeymoon with us. Thank you again and it will be our honor to have you back with us in a near future. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

It was out first time ever in Mexico, and I am so glad we chose to stay at The Royal!! We are from Las Vegas and I don't think that even in Vegas we get as good as service as we did this last week here at The Royal. From the front desk upgrading us to a nice suite to... More 

Helpful?
Thank KassidyHoward
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear KassidyHoward, Your comments are very important for us and we are grateful that you took some minutes from your valuable time and did this fabulous review from us. Thank you for visiting us and we hope to have the privilege to host you once again soon! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $497 - $951 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#15 Business Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Playa del Carmen staff and other travellers.
1,445 questions
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Bradford, United Kingdom
over a year ago

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Questions? Get answers from The Royal Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Swim up rooms are away from the clamor of the big pool areas.”
 of 5 bubbles EricDerrick, 1 Dec 2016 | Read review
“There isn't a bad room on the entire resort!”
 of 5 bubbles Deebtravel, 1 Dec 2016 | Read review
“Location Location Location”
 of 5 bubbles christianmB6126YD, 1 Dec 2016 | Read review
“Garden View is nice. If you want a bit more privacy ask for rooms not on floor level”
 of 5 bubbles stacwind, 30 Nov 2016 | Read review
“I forget the name of the room but it has its own pool out in front”
 of 5 bubbles KassidyHoward, 30 Nov 2016 | Read review
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