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The Royal Playa del Carmen

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The Royal Playa del Carmen
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14,965 Reviews from our TripAdvisor Community

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Showing 12,772: English reviews
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wisconsin
Reviewed yesterday NEWvia mobile

What we did not like: 1. We booked an oceanfront suite. What we got was a room on the side of the building, looking out at the building across the busy walkway and the ocean on the other side. Pretty disappointed. They said they consider this an oceanfront room "but it isn't a nice one". We paid quite a bit...

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Helpful?
Thank chwtom
Edmonton, Canada
Reviewed yesterday NEWvia mobile

We went to Mexico for two weeks first staying at the barcelo and second week at the royal. The service staff at the royal were the only thing exceptional. Everyone was very respectful and our poolside bartender Erick was great. The thing that ruined our time at this resort was the people who choose to vacation here. If you like...

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1Thank joshuamagnusson
wisconsin
Reviewed yesterday NEW

Just got back from our 7th visit to the Royal- wonderful as always! Lovely room, welcoming staff and excellent food. I want to make sure to mention some of the people who made our stay so very nice! Marco and Wilhelmina gave us a wonderful welcome in reception and made check in swift and easy. Our room was kept spotless...

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Thank mercerbleecker
Rochester, New York
Reviewed 2 days ago NEW

My husband I just returned visit to The Royal. From William our driver, Fernando who handled our bags and Armando who heads up the Transportation, the trip was fantastic from start to finish. Christyan in reception got us a fabulous oceanfront room with breathtaking views. Making us almost sad to leave the room. I especially love the hammocks on all...

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2Thank Tim_and_Kate61
Reviewed 2 days ago NEW

I wanted to take my wife on a romantic getaway to an all inclusive resort in a warm weather climate where should could rock thongs and G-strings poolside/beachside everyday. This place was exactly that, and more. Food was phenomenal at multiple restaurants, the pools were awesome, and the rooms were nearly perfect (our toilet had to be fixed once). The...

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2Thank Nicholas M
Mequon, Wisconsin
Reviewed 3 days ago NEWvia mobile

My husband and I stayed here for four nights and we were pleasantly surprised! The food was the best all-inclusive food we have ever eaten, the staff was amazing and our room was impeccable. A special shout out to Graciela, our butler, for her exceptional service and attention. A true delight! In addition, we would like to thank Marco at...

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4Thank Laura B
Reviewed 3 days ago NEW

These people should be praised: (spice) Jose arcos, Javier,Antonio,Osiris, (pelicans) Emmanuel, Jesse is, Gonzalo, Geronimo, eleno, Lucas,Martin, rodolfo, Manuel, Amaya,Raul L., ( Mediterranean) Manuel, Abraham, our cleaning lady and towel artist, in making our three weeks there so memorable. We have stayed at many other locations in playa del carmen (about six) and this is our favorite.

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1Thank Ramon A
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Ramon A, Thank you for your kind words about our staff, we are very proud of them!! Our top priority is to offer an exceptional service to each of our guests and it is very satisfying to read that this was your case. It will be an honor to have the opportunity to host you once again in the...

Saint Paul, Minnesota
Reviewed 3 days ago NEW

Just got back yesterday from a 5 day trip at the The Royal and could not have asked for a better vacation. The place was just amazing! We stayed in a Junior Suite Ocean Front and while I wished the view would have been a bit more "ocean front" as we had a restaurant just below our room and were...

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1Thank SaraSM77
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear SaraSM77, On behalf of all staff of THE ROYAL Playa del Carmen we would like to take this opportunity to thank you for reviewing our resort. We are most pleased to see this great comment. We do want to apologize for the pool situation though. We look forward to welcoming you again in the near future!

Marshfield, Massachusetts
Reviewed 3 days ago NEWvia mobile

I spent the week here with my boyfriend. From the time we got there I was impressed. Our concierge was wonderful! I forget her name but it was a very professional, accommodating women. We were greeted with drinks and then brought on a tour of the resort to know where things were/how things worked. We easily found chairs on beach...

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1Thank JulianneGilli
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear JulianneGilli, We are delighted to learn about your pleasant stay at our resort and sincerely grateful for your generous post. We would also like to thank you for taking the time to share your comments with us. It is the most rewarding feeling to know that the everyday effort is worth a thousand times when our guests can treasure...

Rye, New York
Reviewed 3 days ago NEW

This resort must have extraordinary senior leadership...as everything from the initial greeting/check-in to checkout was handled perfectly. All of the staff were warm and professional...especially Grace. She was simply amazing, constantly on top of everything, assuring that we had an incredible experience. Not only was she good at her job, but she was very warm and kind. The resort itself...

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Helpful?
Thank Stuart R
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Stuart R, Thank you very much for your kind words! We are very proud of all our staff and our Resort. We want to express our gratitude for staying at our hotel and providing us the privilege to serve you. We are extremely pleased to know that you really enjoyed your recent stay with us. Remember The Royal Playa...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $454 - $1,018 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#10 Top resorts Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#15 Business Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Playa del Carmen staff and other travellers.
1,572 questions
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Bradford, United Kingdom
over a year ago

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Questions? Get answers from The Royal Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want a low key, quieter stay ask to be back near the coffee shop.”
 of 5 bubbles Tim_and_Kate61, 25 Feb 2017 | Read review
“You don't need a private pool. They are small and VERY public. Just pick a room close to the main pool if you can.”
 of 5 bubbles nicholasm808, 25 Feb 2017 | Read review
“Make sure to ask if your room is truly "oceanfront" if that is what you are looking for.”
 of 5 bubbles SaraSM77, 24 Feb 2017 | Read review
“need to specify if you want a quiet area or poolside, etc.”
 of 5 bubbles 642stuartr, 24 Feb 2017 | Read review
“Rooms with swim-up pools are most quiet, rooms by main pool is where the party is at!”
 of 5 bubbles ginamQ3008TB, 23 Feb 2017 | Read review
5 of 5