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Illusion Boutique Hotel by Xperience Hotels

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Traveller (602)
Room & Suite (373)
Pool & Beach (235)
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Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“rooftop pool”(36 reviews)
“balcony room”(11 reviews)
“perfect location”(40 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,686)
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824 results
Traveller rating
471
244
61
32
16
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Time of year
LanguageEnglish
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471
244
61
32
16
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All reviewsrooftop poolbalcony roomperfect locationfourth floorsmall hotelsmall poolhotel is greatrooms are largeair conditionerferry to cozumelnight lifeocean viewking bedour honeymoonavebeachmexico
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1 - 5 of 824 reviews
Reviewed yesterday via mobile

Stayed here on each end of a scuba trip to Cozumel. What a great room, large, clean and comfortable. Location is excellent - located between 5th Ave and the beach. The staff are incredible, they remembered me from earlier and left a welcome back sign,...More

Thank Stefan F
Reviewed 4 days ago via mobile

Illusion lives up to the name. The staff were good, friendly for sure. Location is in the dead centre, but unless you can’t walk at all it seems you’re paying just for location. Our room was tired, looked into another building, the shower was hard...More

Thank QueenstownGolfNZ
Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience HotelsResponded 3 days ago

Dear Ambassador Queenstown, I wish I could meet you while you were here, it is really important for me to take a time with all our Ambassadors (Guest) precisely to detected the situations where we are not getting to your expectations, actually what we want...More

Reviewed 4 days ago via mobile

This is a great hotel for what we needed. The hotel is right in the centre of Playa Del Carmen, close to the bars and restaurants with the Beach Club only 100 Yards away. The staff were really friendly and couldn’t have been more helpful...More

Thank Scot M
Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience HotelsResponded 3 days ago

Dear Ambassador Scot! Your comment make us so happy! Every time we receive comments of our Ambassadors (Guests) and know that your stay was perfect, that small moment when we read it is the best for us! Thank you for choosing us. You would stay...More

Reviewed 1 week ago

Very good service. Friendly and helpful. Superviser gustaf excellente service,Fracisco houskeper .All very friendly, especially the supervisor, who was always attentive to our service, the cleanliness of the room was magnificent, francisco very well left us the complete amenities. All excellent.More

Thank pamela1452018
Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience HotelsResponded 1 week ago

Dear Ambassador Pamela, We appreciate your beautiful comment to our Hospitality Devotees (Collaborators), all our family wants to reach the best service during your stay, that is why when we have this comments we smile all day! It is sadly to know that you are...More

Reviewed 1 week ago

In April I spent a week in this lovely hotel. At first I was given a room with a balcony but I preferred a more quiet room, so they were very helpful and gave me a room in the back. The pool is very small,...More

1  Thank MirjamStoker
Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience HotelsResponded 1 week ago

Dear Ambassador Mirjam, It is so lovely to have your comment! And I am more than happy to hear that your stay with us was wonderful! Let me tell you that we miss you but it is good to know that you are great and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$61 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$61 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (602)
Room & Suite (373)
Pool & Beach (235)
Dining (92)
Amenities (33)
Family and Play Areas (6)
Questions & Answers
Ask a question
irelandladyluck
6 March 2018|
AnswerShow all 3 answers
Response from XperienceHR | Property representative |
Dear Ms. Irelandladyluck, We apologize for the delay in our response, we have some inactive emails that could not permitted to get in touch with us. How can we help you? Please let us know so we can give you a response as... More
1
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Google Translation
lambracht
9 February 2018|
AnswerShow all 2 answers
Response from Aurora P | Reviewed this property |
We didn't rent a car. We took a direct bus from Cancun Airport to Playa. Easy, Safe & Cheap. Everything is walking distance, including the ferry to Cozumel.
0
Votes
Bonvoyage516
20 October 2017|
Answer
Response from Xperience H | Property representative |
Dear, First of all , sorry for my late reply , regarding your question , we do have a suite called Prestige Suite : 730 sqft suit one bedroom with a king size bed spacious terrace with a pool only a few steps away, and at... More
0
Votes
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Room Tips
"Rooms with a balcony facing the streets are nice, but due to the marriachi band [playing every night, it can..."
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"5th floor rooms have the best views and are just remodeled."
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"4th floor or rooms on any floor with outside view"
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"Book room with balcony and street view - otherwise you'll have windows exiting on the walking terrace..."
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