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Fairmont Mayakoba

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Fairmont Mayakoba
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3,473 Reviews from our TripAdvisor Community

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Detroit, Michigan
Reviewed yesterday NEW

This is beautiful hotel to reconnect with friends, relax, eat great food and enjoy spectacular beach front accommodations and amenities. We stayed in Casita 907 and our butlers Alberto & David took amazing care of us. They were always available and proactively ensured we had everything we needed. Exec Chef Eric de Maeyer went out of his way to provide...

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Thank Christine-5Star2017
Sydney, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

Our family visited for 6 nights in February to celebrate our fathers' 70th birthday, 9 of us in total and it was an amazing stay for all. The colleagues at the resort were wonderful, the guest rooms spacious and well appointed, and the resort itself was lovely and never felt overcrowded despite it being 100% occupied. Special thanks to Hugo...

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3Thank Schlemmermaier
About Hotel's Favourite Review
Jorge C, Director of Food and Beverage at Fairmont Mayakoba, responded to this review

Dear Schlemmermaier, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoyed your stay with us and also that You liked the great culinary offerings we offer to our guests. Raúl Castro, Chef Eric de Maeyer and Hugo...

Yorba Linda, California
Reviewed 2 days ago NEW

We really enjoyed our stay at the Mayakoba.We started our stay in a casita room the had a balcony over the lagoon.The room was really nice and I got an amazing deal from the net.This room goes for 5 hundred a night I found a deal for 5 nights for 260 a night including a buffet breakfast.The food at all...

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1Thank sukisue2015
Chicago, Illinois
Reviewed 2 days ago NEW

this turned out to be a fantastic family time for the 13 of us that includes our 6 grandchildren ages 11/9/8/6/3/and 9 months). the property is beautiful and the pools (7 total) and 2 really good ones for the kids. beach is just OK as the seaweed was particularly onerous during our stay. the staff was MORE than great in...

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1Thank allie1944
Reviewed 2 days ago NEW

We stayed here for four nights with our two four year olds after starting our vacation in Cancun at our time share at the Westin Lagunamar. Let me just compare and contrast the experiences for you to show the specialness of the Fairmont property. The only thing that Cancun won on was the beach. Don't come to the Fairmont if...

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1Thank Dee F
Boston, Massachusetts
Reviewed 3 days ago NEWvia mobile

My husband and I took our fourth trip this winter to The Fairmont Mayakoba this past week. And, We will be back again soon! To anyone reading this, if you are wanting the perfection family vacation, Fairmont Mayakoba is it! Nowhere else is as warm, welcoming, accommodating, and well prepared for the task of creating the perfect, luxury family vacation...

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1Thank mrsiss
Santa Barbara, California, United States
Reviewed 4 days ago NEW

I travel the world and stay in 5 star resorts about 20 days per month. I travel for business as well as personal trips with my wife and I've never experienced an all-around perfect resort for whatever you're looking for. This most recent trip in February marks the 5th time in the past 7 years I've stayed at the Fairmont....

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1Thank JJ R
Montreal, Canada
Reviewed 4 days ago NEW

Firstly, we took the "All Inclusive" package. This property is not set up to be an all inclusive. There are numerous charges to you BEYOND the "all-inclusive" rate (food delivery to the quiet pool is charged, coffee in the morning at the coffee shop is charged, daily resort fee is charged, room service is charged, and you must pay to...

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3Thank DiscerningFunFamily
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear DiscerningFunFamily: Thanks for your comment. We truly appreciate your feedback and have shared it internally. We’re sorry that your experience wasn’t to your liking; we hope you can give us another chance and come back some day and enjoy the Fairmont experience. Again we apologize for the issues and we really thank you for your feedback. Warm regards. Agustin...

Chicago, Illinois
Reviewed 4 days ago NEW

The rooms were beautiful and spacious, and the grounds were spectacular. They designed the grounds in an eco-friendly way, which means that they kept the mangroves intact and most rooms and casitas are not by the ocean, but they have drivers ready to take you around the resort. The water and beach was much nicer than many of the resorts...

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Thank chicagorp82
Burlington, Canada
Reviewed 5 days ago NEW

This is a 5 star resort. That being said, there were some issues hence the 4 star review. (I make the comments below based on having been to at least 10 all inclusive, 5 star resorts in Mexico. In other words, I am pretty picky and have a lot to compare to.) Pros: Absolutely beautiful resort and the food was...

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2Thank jane-greg

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $339 - $1,132 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#3 Green Hotel in Playa del Carmen
#5 Spa Hotel in Playa del Carmen
#6 Luxury Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Mayakoba staff and other travellers.
177 questions
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3 months ago

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Questions? Get answers from Fairmont Mayakoba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beachfront rooms are superbe”
 of 5 bubbles Christine-5Star2017, 24 Mar 2017 | Read review
“Canal rooms are cool, but may have an odor from the water so watch out.”
 of 5 bubbles 132deef, 23 Mar 2017 | Read review
“Make sure to stay in a lagoon room or a beach front room.”
 of 5 bubbles 161jjr, 21 Mar 2017 | Read review
“Rooms are small. A family of 4 in the signature casita is not easy. Opt for one with a sitting room.”
 of 5 bubbles DiscerningFunFamily, 21 Mar 2017 | Read review
“There are carts to shuttle guests around so never ever worry if you don't have a room on the beach.”
 of 5 bubbles AnnH365, 18 Mar 2017 | Read review
5 of 5