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Fairmont Mayakoba

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3,158 Reviews from our TripAdvisor Community

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Showing 2,344: English reviews
Boston, Massachusetts
Reviewed yesterday NEWvia mobile

We have stayed at six other high- end properties on the Riviera Maya, and agree that the staff here is the best that we have encountered. Most properties have varying degrees of staff quality, and leadership evidences itself through the exertions and execution of staff responsibilities. It was readily apparent that management hand-picked and thoroughly trained the employees at the...

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Helpful?
Thank Cone197
Palmetto Bay, Florida
Reviewed 2 days ago NEWvia mobile

No words can describe how wonderful this place is. The rooms/cabañas are VERY comfortable. You're in the middle of a jungle and the hotel has golf carts to take you around the property. Although you do share the hotel with 400+ rooms you easily feel like you're alone. It's well Planed. The staff is very nice. Clean cut and very...

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Helpful?
Thank Nanita65
Montreal
Reviewed 2 days ago NEW

We just came back from our7th visit at the Fairmont Mayakoba, suite 726,our home away from home. The hotel amazed us again. Eric, Emilio, Erika and all the chef crew are cooking magic since two years. The property is in great shape with beautifull seasons decoration and the lagune are clearer every year. We were there 3 weeks after the...

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Thank Innovitech
Reviewed 3 days ago NEW

Adrian works the late shift at the hotel and was an amazing at helping me set up my families vacation! This will be my family's first vacation with both of our young children, and I had some concerns. He was able to answer all of my questions, which allowed for us to book our trip and begin preparing for our...

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Thank Courtney G
Boston, Massachusetts
Reviewed 3 days ago NEWvia mobile

My husband and I had the excellent pleasure of celebrating our honeymoon at the Fairmont Mayakoba in November. From the moment we arrived in Mayakoba, the Fairmont coworkers upheld every standard of exceptional customer service practices that a resort guest could possibly want. While we are fairly low-key and dislike 'glitz,' we are fairly discerning guests who enjoy the likes...

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Thank mrsiss
Fort Lauderdale
Reviewed 3 days ago NEW

This place was absolutely amazing!! Can't wait to go back!! The staff was very attentive to all our needs and the grounds are incredible. would consider upgrading the guest bikes to beach cruisers. Juan our butler was really great and we wanted to take him home with us.

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Thank 509olavh
New York City, New York
Reviewed 4 days ago NEW

while the resort itself was wonderful, the people that work here is what makes this place extra special. we really felt that every single person there warmly greets you with a smile and an hello, good morning, good day, good evening. they are there to help and assist and make your stay as comfortable and pleasant as can be. and...

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Thank X2106OGmarkg
Scottsdale, Arizona
Reviewed 4 days ago NEW

We felt so sincerely welcomed by all the staff--- the greeters at the hotel lobby, the restaurant cooks and servers, the concierge, the beach staff, and every van driver regardless of the hour !!! On this gorgeous and self-contained property we especially appreciated the help of David Lozano who used his planning time not ours, to make our stay even...

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Thank vmylowe
Burlington, Vermont
Reviewed 4 days ago NEW

Just returned from a 6 night trip to this resort and felt the need to provide a few comments about our experience. The overall site is lovely and the beach is spectacular. We travel a bit and stay at wonderful hotels/resorts and the Fairmont stacks ups with the best of the best. Every member of the staff is well trained...

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Thank Martin57201
Reviewed 5 days ago NEW

I went for a convention to this hotel. It is my second time there and both of them were incredible. Nature is amazing, the location of the hotel can not be better. Great food and you really feel in the middle of the world but outside of it. The room was amazing.

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Helpful?
Thank Carlos R

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $375 - $1,395 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#7 Spa Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#9 Luxury Hotel in Playa del Carmen
#19 Business Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Mayakoba staff and other travellers.
132 questions
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Questions? Get answers from Fairmont Mayakoba staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the best suite: 726”
 of 5 bubbles Innovitech, 4 Dec 2016 | Read review
“The lagoon views overlook a variety of native tropical plants and animals that kept the little children visually occupied.”
 of 5 bubbles vmylowe, 2 Dec 2016 | Read review
“I suggest a room with the mangrove view. Our balcony was over the water and tropical birds, fish and wildlife are in view.”
 of 5 bubbles mikes199, 1 Dec 2016 | Read review
“Get the room with the rooftop pool, especially for couples, it changes your experience!”
 of 5 bubbles ranimachin, 1 Dec 2016 | Read review
“If you don't get a room near the beach area, you have to use golf carts to get to the beach”
 of 5 bubbles JoshFogelman, 29 Nov 2016 | Read review
5 of 5
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