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Fairmont Mayakoba

4,499 reviews
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Traveller (3371)
Room & Suite (894)
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Overview
  • Excellent78%
  • Very good15%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
“la laguna”(332 reviews)
“el puerto”(180 reviews)
“las brisas”(79 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5.0 Star Hotel
All hotel details
Offers from Fairmont Mayakoba
Offers & Announcements: Luxury Inclusive Package
Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,499)Write a Review
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801 - 805 of 3,307 reviews
Reviewed 17 February 2017

My husband and I just returned home to New York City from a ten day stay at The Fairmont Mayakoba. The hotel, restaurants, grounds, and beach are all beautiful, but this review is devoted to the outstanding staff. We had a beach area casita and...More

4  Thank Barbara C
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 23 March 2017

Dear Barbara C: Thank you very much for the time invested in making this publication. We appreciate your having stayed with us. Your comments give us complete satisfaction, knowing that we fulfill our mission. We will share your comments with all the staff at this...More

Reviewed 16 February 2017

We had a perfect time at the Fairmont Mayakoba. We wanted to relax with no hassles - and it was just what the doctor ordered! The property was beautiful, our room was lovely and clean (as was the entire resort) and the service was outstanding....More

2  Thank 5Boysrus5
Response from Jorge C, Director of Food and Beverage at Fairmont MayakobaResponded 1 April 2017

Dear 5Boysrus5, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoyed your stay with us and also that You liked the great...More

Reviewed 16 February 2017

Wonderful Place Great Experience However Check-In Process is extremely poor. We upgrade our room @ the check in. Nobody showed us any of the futures , our bellboy changed 2 times , 2 different people came introduce themselves as our butler. 1- 3 hours later...More

2  Thank Angelo K
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 23 March 2017

Dear Ahmet K: Thank you very much for taking your time to share your experience in detail and your kind compliments made the entire Fairmont Mayakoba team very happy. Now we will only work harder to ensure even better service in the future; and we...More

Reviewed 16 February 2017

I have been to many Fairmonts across the world. BY FAR this is the best. The service is unreal. The people are welcoming and friendly. By the end of our trip many of the staff knew us by name. Now, the food!!!!! SOOOO crazy good....More

2  Thank Bradie P
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 23 March 2017

Dear Bradie P: Thank you very much for staying with us at Fairmont Mayakoba. We are very pleased to know that our services and facilities could exceed your expectations, these are very gratifying news for all this great team. Our great commitment is to provide...More

Reviewed 16 February 2017 via mobile

Wonderful place The staff was some of the best that we have ever encountered They were so friendly and accommodating The rooms are private and beautiful The beach was great to walk on I would have given five stars if not for some of our...More

Thank AJOBAHO
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 23 March 2017

Dear AJOBAHO: Thanks for your comment. We truly appreciate your feedback and have shared it internally. We’re sorry that your experience wasn’t to your liking; we hope you can give us another chance and come back some day and enjoy the Fairmont experience. Warm regards....More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Room Service
Beachfront
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Free High Speed Internet ( WiFi )
Pool
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Pool
Bar/Lounge
Hot Tub
Golf Course
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$254 - US$940 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Playa del Carmen
#6 Spa Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$254 - US$940 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Playa del Carmen
#6 Spa Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (3371)
Room & Suite (894)
Pool & Beach (731)
Dining (337)
Amenities (78)
Family and Play Areas (30)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
johnvanloo
21 February 2018|
Answer
Response from Isamu T | Property representative |
Dear johnvanloo, Our new Guest Relations and FPC manager is Gabriela Castañeda, I will send you a private message with our contact detail in order to assist you with anything you may need for your net visit in May. Thanks... More
0
Votes
bruno1417
15 February 2018|
Answer
Response from Isamu T | Property representative |
Hello Bruno, Thank you for your interest in Fairmont Mayakoba. We do have Beach area Casitas with queen beds. Please provide us with your contact details in order to give you all the detailed information in reference to the... More
0
Votes
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Room Tips
"Rooms by a bridge to the pool and breakfast area are most convenient, but maybe a bit noisier. Choose 1st or..."
Read review
"Our Deluxe Casita Room was located a few steps away from the pools and overlooked the mangroves. Next time..."
Read review
"DO NOT stay in the hotel, Get a casita or casita suite if at all possible, The casitas and casita suites are..."
Read review
"Beachfront is fabulous"
Read review
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