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Fairmont Mayakoba

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GreenLeadersPlatinum level
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Fairmont Mayakoba
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3,474 Reviews from our TripAdvisor Community

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Showing 2,591: English reviews
Winnetka
Reviewed 23 February 2016

If you are in the Playa del Carmen area, try to get a reservation at the oceanside restaurant at the Fairmont Mayakoba The view is great and food superb. They have an excellent cocktail menu and the whole menu is great. My husband and I had three of the items from the appetizer section (in addition to some seafood): the...

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Helpful?
1Thank Corinne G
Jorge C, Director of Food & Beverages at Fairmont Mayakoba, responded to this review

Dear Corinne G, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us and also that You like the great culinary offerings we have. Chef Demian and Chef Fernando will be very happy to...

Reviewed 22 February 2016

Though we expected grand for a Fairmont property, we could not say enough good things about this resort! It was fantastic in all ways! The resort itself was incredible, the staff was exceptional, the food was divine, our contact for our special event Ruth stayed on top of everything for us along with our incredible wedding coordinator Linda Burchette. The...

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Helpful?
3Thank Marjorie B
Jorge C, Director of Food & Beverages, at Fairmont Mayakoba, responded to this review

Dear Marjorie B, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us and also that You like the great culinary offerings we have. For Ruth and all the rest of the Fairmont Mayakoba...

San Antonio, Texas
Reviewed 22 February 2016 via mobile

We stayed as a group at the Fairmont Mayakoba for 3 nights. In all, it was a great experience. The rooms are beautiful, comfortable, and private. The resort is very well maintained. It is very family friendly as well. The first day, our food and service was not good. We had an all inclusive package and I was worried we...

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Helpful?
1Thank WRHouser
DennisClark, General Manager at Fairmont Mayakoba, responded to this review

Dear WRHouser, It was good to hear that you enjoyed the property and service at the hotel. I appreciate your comment about the restaurants. Chef Sandoval just visited the property last week and while very please with the consistency of the food, has given us some great insight on how to achieve an even higher level of excellence in the...

Exeter, United Kingdom
Reviewed 22 February 2016

Stayed here for three nights at the start of our Yucatan holiday. The hotel is a large, resort complex. Our room was upgraded on arrival and we were shown to a deluxe casita room, a large, airy room with a big, modern bathroom and many extras such as free wifi, a safe, bottled water and tea/coffee making facilities. The staff...

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Helpful?
Thank birdersmate
Karla E, Dir. Rooms Division at Fairmont Mayakoba, responded to this review

Dear Birdersmate, Thank you for sharing your comments and experiences with us, we will share your wonderful remarks with our team. We hope to welcome you back to our resort in the near future. Best regards from Mayakoba, Karla Erales

Detroit, Michigan
Reviewed 21 February 2016

The hotel is amazing, the food is spectacular and the staff is exceptional. We have one small problem (not a big deal at all) and the hotel staff couldn't have been any better about solving it. We'll definitely be back.

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Helpful?
2Thank robert w
Karla E, Dir. Rooms Division at Fairmont Mayakoba, responded to this review

Thank you so much for the wonderful review Robert w. I'm happy we are able to provide options and solutions whenever a problem, no matter what size, arises. Please contact us when you are ready to come back so we can ensure your next stay is even better! Karla Erales

Brooklyn, New York
Reviewed 20 February 2016

Just returned from a 5-night stay and we loved it! We ate breakfast every morning at the posh and very clean cafe which has delicious pastries and coffees as well as every sundry you could need while away. Service by Hector was outstanding. Lunch at the laguna on the deck with amazing views of the mangroves. Dinners at the beach...

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Helpful?
1Thank AWS613
Jorge C, Director of Food & Beverages at Fairmont Mayakoba, responded to this review

Dear AWS613, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us and also that You like the great culinary and SPA offerings we offer. Héctor, Sharon, Cristina and the rest of Fairmont Mayakoba...

Hoboken, NJ
Reviewed 20 February 2016

I visited the Fairmont Mayakoba in February 2016 with my fiancé. To start, Christina at the concerge desk was awesome. Before we got there she helped arrange airport transportation for us and went above and beyond by recommending a photographer for us for engagement photos that we took when we where there. Once we arrived at the resort we were...

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Helpful?
1Thank StephyMG
Karla E, Dir. Rooms Division at Fairmont Mayakoba, responded to this review

Congratulations on your recent engagement StephyMG! Thank you for choosing our beautiful resort for such a special event. I'm happy to read that you were able to enjoy the activities and facilities at the hotel and hope that this is the first of many future trips! Christina and the Concierge Team are an invaluable part of the experience and we...

Reviewed 20 February 2016 via mobile

House kipping responsible Guillermina made our visit a great experience! She spoiled us with nice surprises along our stay. The rest of the team is great as well. The jungle is fantastic, and it gives a fabulous ambient to the place. Thanks !

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Helpful?
4Thank Franco A
AgustinPoot, Guest Relations Manager at Fairmont Mayakoba, responded to this review

Dear Franco A: Thank you for your comments about Guillermina, she is one the best colleagues for Fairmont Mayakoba. We have shared your comments with her. We hope to see you soon at Fairmont Mayakoba again. Best wishes. Agustin Poot Quality Manager.

Los Angeles, California
Reviewed 20 February 2016

At the hotel for a few days on business. Very relaxing atmosphere and very helpful staff. Room were large (great bathroom) and very quite. Large property that takes some walking (or use of free bikes / golf cart service). Not a huge amount to do but a nice beach and pool area. Food was pretty good. Did not play it,...

Review collected in partnership with Fairmont Hotels & Resorts
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1Thank ianbM8406HO
DennisClark, General Manager at Fairmont Mayakoba, responded to this review

Dear ianbM8406HO, We are glad that you enjoyed the beach, pools and restaurant and hope that you visit us again. We continue to work on our activities to engage our gests and to further enhance the experience for our guests. Thanks for your comments. Dennis Clark GM

Greensboro, North Carolina
Reviewed 19 February 2016

We recently stayed at the Fairmont while attending a business conference. We were incredibly impressed with the high quality of the hotel facilities and the grounds are gorgeous. However, the real reason for our rating is the friendliness of the staff. We don't remember staying anywhere where every single staff member seemed to love their job and love being of...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
3Thank Wayne T
Jorge C, Director of Food & Beverages at Fairmont Mayakoba, responded to this review

Dear Wayne T, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us and also that You like the great culinary offerings we have. We appreciate You acknowledge the passion we all feel for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $337 - $1,130 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#3 Green Hotel in Playa del Carmen
#5 Spa Hotel in Playa del Carmen
#6 Luxury Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Mayakoba staff and other travellers.
177 questions
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3 months ago

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Questions? Get answers from Fairmont Mayakoba staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beachfront rooms are superbe”
 of 5 bubbles Christine-5Star2017, 24 Mar 2017 | Read review
“Canal rooms are cool, but may have an odor from the water so watch out.”
 of 5 bubbles 132deef, 23 Mar 2017 | Read review
“Make sure to stay in a lagoon room or a beach front room.”
 of 5 bubbles 161jjr, 21 Mar 2017 | Read review
“Rooms are small. A family of 4 in the signature casita is not easy. Opt for one with a sitting room.”
 of 5 bubbles DiscerningFunFamily, 21 Mar 2017 | Read review
“There are carts to shuttle guests around so never ever worry if you don't have a room on the beach.”
 of 5 bubbles AnnH365, 18 Mar 2017 | Read review
5 of 5