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Fairmont Mayakoba

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Fairmont Mayakoba
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3,575 Reviews from our TripAdvisor Community

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Showing 2,673: English reviews
San Francisco, California
Reviewed 24 March 2016

Went to this property twice 4 years ago and really loved it. Or maybe it was that it was just so dang unique and beautiful. But this time... it was feeling a little tired. The food at La Laguna was pretty average this time, and still expensive. We spent more time at Brisas and enjoyed that quite a bit. Service...

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Helpful?
3Thank WineDineDive
Stuart M, Director of Sales at Fairmont Mayakoba, responded to this review

Dear WineDineDive Thank you for your feedback on your recent stay, and your observations during your time with us. And for pointing out the outstanding service that our Brisas team provided as well as our fabulous eco Boat tour! Regarding your comments on the spraying, we do eco-friendly spraying on a regular basis to control mosquito larvae growth. This is...

Tulsa, Oklahoma
Reviewed 24 March 2016

The staff and property are first rate. If you are going check into the meal plan. We didn't and felt we were really worked over on food and beverage costs. Your 6 dollar bottle of wine will be $44 US here! The property has a small beach. Very windy when we were here. Still a lovely spot!

Review collected in partnership with Fairmont Hotels & Resorts
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1Thank keenanbarnard
Bedford, New York
Reviewed 23 March 2016

Loved this place from the casita we stayed in to the food to the pools to the unbelievable spa but the beach has a serious seaweed problem that prohibits you from swimming because you are 6 feet deep in seaweed muck. Its such a problem that they had cranes removing the seaweed in the middle of the day. Go for...

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1Thank bethdc7
Chadi C, Director of Operations at Fairmont Mayakoba, responded to this review

Dear bethdc7, I truly appreciate the time you have taken to praise our hotel further to your recent stay with us. Casitas are indeed a favorite for many, especially the Signature category that overlooks the canal with an incomparable view. Thank you for also raising awareness of the seaweed; while the seaweed is seasonal and a common eco-system happening, we...

Reviewed 22 March 2016 via mobile

They helped me out to prepare a proposal, it was perfect! The service, restaurants, facilities, people, it was great! If you need assistance you can ask for Gaby Jimenez at concierge, she is the best! I recommend to do kayaking, the landscape is gorgeous!

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Helpful?
Thank Misael V
Karla E, Dir. Rooms Division at Fairmont Mayakoba, responded to this review

Dear Misael V, Thank you for the excellent review. It's always such a pleasure to read about great experiences here at the hotel and I'm happy you were able to enjoy some of the many activities this hotel and area has to offer. What truly makes the stay special is connecting with people and Gaby is a true asset to...

Avon, Connecticut
Reviewed 22 March 2016

This was a vacation experience to remember. Beautiful property, incredible staff, great food, and spacious accommodations. The graciousness of the staff from the moment we arrived made our stay that much more enjoyable. Maria Sormiento took fine care of us throughout our stay while Jorge, Jesus, and Henry at the pool made us smile all day. Our dining experiences in...

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Helpful?
Thank Paul G
DennisClark, Owner at Fairmont Mayakoba, responded to this review

Dear Paul G, Thank you for visiting us here in Mayakoba and for taking the time to share your experiences with us. I am very happy to hear that our colleagues connected with you and were able to enhance your stay. We will be sure that your feedback reaches them and hope that you will visit with us again. Regards,...

Tracy, California
Reviewed 20 March 2016

My husband, 14 year old son and I stayed at the Fairmont Mayakoba in early July 2015. Our stay began with Alfonso showing us to our room, which for accessibility reasons we needed to change. He found us the perfect room in the Bamboo Building. The room was very clean and the beds very comfortable. Everywhere we went in the...

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Helpful?
3Thank johnsonfamilyof3
DennisClark, General Manager at Fairmont Mayakoba, responded to this review

Dear Johnsonfamily, Thank you for taking the time to share your experiences from your visit and for taking the time to mention so many of our colleagues. We are glad to hear that you enjoyed your new Restaurant concepts and all that the resort has to offer. We try to continually improve what we do for our guest and your...

Reviewed 19 March 2016 via mobile

We stayed here two years ago and loved it. The resort has gotten better. We had a wonderful suite near the ocean which was amazing. It came with butler service which we did not use very much. The restaurants have been renovated and the menus changed. The loungers seemed to have been replaced. The beach is gorgeous. The staff were...

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Helpful?
1Thank Taco1970
Chadi C, Director of Operations at Fairmont Mayakoba, responded to this review

Dear Taco1970, We are thrilled to receive your encouraging second review of our hotel and to know that you have noticed and enjoyed all our physical and service upgrades. Our partnership with world renowned Chef Richard Sandoval has indeed lifted up our culinary offerings. We hope to welcome you back soon to your second home in Mayakoba! Warm wishes, Chadi...

Danbury, Connecticut
Reviewed 19 March 2016

Breathtaking property. Facility is absolutely beautiful. Staff is friendly, considerate, polite and anticipated our every need. Multiple locations to dine at whether at the pool, beach or main building and our meals were excellent.

Review collected in partnership with Fairmont Hotels & Resorts
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3Thank nicholasmJ4485KP
Jorge C, Director of Food & Beverages at Fairmont Mayakoba, responded to this review

Dear nicholasmJ4485KP, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us and also that You like the great culinary offerings we have. Apart from all the outlets where You had the opportunity to...

Reviewed 19 March 2016

The Fairmont Mayakoba south of Cancun is a wonderful place. Carved out of the jungle with special architecture, lagoons, lush landscaping, beautiful skies, flowers, and serenity, this is the place to be in January-March in any year, if you are willing to splurge. We stayed in a “Casita” on the upper level in a beautiful room with a balcony overlooking...

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Helpful?
3Thank francis m
Stuart M, Director of Sales at Fairmont Mayakoba, responded to this review

Dear francis m Firstly, thank you for staying with us on your recent visit to Riviera Maya, and for your insights. We always like to get constructive feedback from our guests. Regarding the shuttle service, we have 23 of these shuttles on a constant rotation and on a more frequent schedule during our peak periods, I am sorry you did...

New Jersey
Reviewed 17 March 2016

I work in hospitality and this resort blew me away.. They got everything right, everywhere I visited both my fiancé and I were treated with the best service possible. A true five star property in my eyes, where they use your name at every opportunity and go above and beyond to make your occasion extra special. The property itself is...

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Helpful?
1Thank Andre J
DennisClark, General Manager at Fairmont Mayakoba, responded to this review

Dear Andre, Thank you for taking the time to share you feelings about your visit. We are glad that you enjoyed all that the resort has to offer. It is a special place and our colleagues continually get mentions for their genuine and caring service. We are happy that you enjoyed your stay and hope your will come visit us...

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Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $299 - $1,102 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#3 Green Hotel in Playa del Carmen
#5 Spa Hotel in Playa del Carmen
#6 Luxury Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Mayakoba staff and other travellers.
186 questions
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4 months ago

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Questions? Get answers from Fairmont Mayakoba staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid 600-series rooms as they all look at the back wall of the pool complex and the AC units that cool the adjacent restaurant.”
  • Lagoon. Animals in the lagoon. Prayed they didn't know how to open sliding glass doors.
CharlesAMIV, 25 Apr 2017 | Read review
“Stayed in 632 which had no-one overlooking the room and a great view of the jungle.Would get a room upstairs if possible.”
luischable, 24 Apr 2017 | Read review
“231 was quiet and spacious”
AMO308, 20 Apr 2017 | Read review
“Casitas with canal view were beautiful”
padams17, 20 Apr 2017 | Read review
“All the rooms are special and the bathrooms are great!!”
jorgemotero, 19 Apr 2017 | Read review
5 of 5