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Great Resort! The reason, management! They deserve congratulations for training their staff to have and maintain an excellent service everywhere. For example, Claudia at the pool, Tania, Rodrigo and Frank at Don Manolos, Víctor at the pool bar, Santos at the Theater area, and everyone...More
The Hotel staff is very friendly, German was the guy that brought drinks to us while we were at the beach, everyday happy, great guy, Claudia was the lady at the pool Bar, very kind person, Joshua, and Leisber from the animation team were great...More
On arrival the reception staff were efficient but not particularly friendly. Our room smelled stale and remained like this throughout our 11 night stay even though we kept the patio door open for most of the time.
The room definitely needed updating and felt very...More
My wife and I visited the Riu Palace Riviera Maya this spring break, March 22-29. This was our 17th stay with the RIU chain. The hotel was very nice, with the rooms needing an update. The beach, as usual in playa, was gorgeous!!! This visit,...More
My partner and I recently got married in this hotel. We had specified that we wanted a private wedding and were told we would have this. However the initial 2 locations were either 1) next to the busy swimming pool in view of everyone or...More
3 Thank Sarah D
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera MayaResponded 5 days ago
Thank you for taking the time to give us your feedback and for expressing your concerns.
We are committed to provide excellent quality of our products and services to our guests and for this reason we are very sorry to learn that you...More
Response from Dixiesprite | Reviewed this property |
There was always plenty available. We tried all of the specialty restaurants except for the Japanese one. Everyone always could find something to eat, and plenty of it. The only complaint that any of our party of 13 had... More
There was always plenty available. We tried all of the specialty restaurants except for the Japanese one. Everyone always could find something to eat, and plenty of it. The only complaint that any of our party of 13 had was that there weren't always bananas available, and that room service brought hot water for tea in a coffee carafe .....