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Hotel Riu Palace Riviera Maya

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Hotel Riu Palace Riviera Maya
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5,130 Reviews from our TripAdvisor Community

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Showing 3,829: English reviews
Cambridge, United Kingdom
Reviewed yesterday NEW

The LOCATION - Playacar is just picture perfect, set on a palm fringed, white soft sandy clean beach, with beautiful turquoise blue warm shallow sea (no weed or rocks, nor tour hustlers). Just a short walk to the local shops, and only 20 mins stroll from central Playa del Carmen Bars & Cafes with 5th Avenue Shopping, and only 45...

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Helpful?
Thank Neil M
Eau Claire, Wisconsin
Reviewed 2 days ago NEWvia mobile

Just returned from a week at the riu palace riviera maya. The beach is amazing. The layout of the hotel is nice. Everything is close enough to quickly get to places unlike some all inclusives. The food was excellent, many options. The hotel decor felt very grand and was beautiful. The grounds were kept up immaculately. The best part about...

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1Thank TamC526
Maple Creek, Canada
Reviewed 3 days ago NEW

Perfect location for activities and excursions and close to 5th avenue for shopping. This resort has the nicest and most helpful staff. This is our third time back the beach is beautiful and the service is impeccable. I want to say Thanks to Urual as the day time beach server you are awesome!!! He is the nicest man with such...

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1Thank suekee2017
Reviewed 3 days ago NEWvia mobile

This place was more amazing with each and every day passing! First of all the staff is absolutely amazing-so friendly and kind, always with a smile on their face even though they all work so hard each day to make everyone happy. Second, the pool is large and gorgeous, perfect for drinking and relaxing. Third, the hotel is beach front,...

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1Thank Kaylee M
Reviewed 3 days ago NEW

Basically, yeah, the place could use some updates on tiles in the pool that have fallen off and some broken tiles in bedroom, but let's be honest, this isn't the fairmont where you expect things to be elegant... This place was phenomenal and served it's purpose - drinking LOTS, having TONS of fun with hotel staff activities, and the beach...

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Thank Ryan F
Reviewed 3 days ago NEWvia mobile

We are return guests to this hotel. We love it. The staff is superb. Everyone is over the top friendly and attentive. The food and drinks are great. This hotel has an old Mexico architecture feel. The rooms are quiet and clean. The only thing I would suggest for people traveling with older family is to ask for a room...

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Thank Conniens
Cuyahoga Falls, Ohio
Reviewed 3 days ago NEW

This is a beautiful resort and the staff are very friendly here. If you need something, they take care of it quickly. The drinks were perfect. The food was good, but the specialty restaurants were average. We mainly ate at the buffet. Air conditioning in the room was a constant issue. The beach is stunning and there are plenty of...

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Thank AliceTackett
Minneapolis, Minnesota
Reviewed 4 days ago NEW

We stayed here the first week of February 2017. The Riu is in a gated area called Playacar. We found this area safe and nice to walk in mornings. We did visit the other Riu resorts in Playacar and did not like the modern look compared to the Riu Palace Riviera Maya. The resort does have a few blemishes in...

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4Thank MPLSMN2015
Warsaw, Poland
Reviewed 5 days ago NEW

We were in Riu Palace Riviera Maya one week in December 2016 (not Christmas). We travelled as family of four: me, my wife and our kids: 2 years old boy and 6 months old girl. In overall we had a good stay, but not everything in the hotel is of a five stars standard. The hotel is quite nicely located...

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1Thank MichalNow
Calgary
Reviewed 6 days ago NEWvia mobile

This home away from home is still the best despite a few things. Cons: entertainment for the most part was horrible. Whether it was a sound system that crackled horribly, a poorly prepared entertainment team or a band that seemed so disinterested in playing for the hotel guests, the entertainment sucked for such a prestigious hotel. The iberostar entertainment was...

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1Thank glennmC7607DX

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $415 - $772 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Riviera Maya staff and other travellers.
398 questions
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Questions? Get answers from Hotel Riu Palace Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do NOT Choose a Garden View Room - Upgrade to a Central Courtyard Garden View”
 of 5 bubbles neilmF1788YG, 19 Feb 2017 | Read review
“Lower level rooms may be a little quieter.”
 of 5 bubbles suekee2017, 17 Feb 2017 | Read review
“Does not matter where room is, it will have a noisy hallway.”
 of 5 bubbles J292YYryanf, 17 Feb 2017 | Read review
“Upgraded rooms seem to be on courtyard side. Not many, if any ocean view rooms. Stayed in 2nd floor room 1100, nice afternoon sun.”
 of 5 bubbles MPLSMN2015, 16 Feb 2017 | Read review
“We always request 2nd floor and king beds garden and ocean view need to be negotiated at checkin”
 of 5 bubbles 159joed, 13 Feb 2017 | Read review
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