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Hotel Riu Palace Riviera Maya

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4,961 Reviews from our TripAdvisor Community

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Showing 3,725: English reviews
Merrimac, Massachusetts, United States
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed yesterday NEW via mobile

Beautiful resort and location in playacar. About 15 minute walk to town and ferry to Cozumel. Exceptional service. Room was superb. Ocean and pool view amazing. Room service each morning always on time. Quality of food was ok. Not exceptional but abundant. Drinks were plentiful however if you like a strong drink ask for more in your pour.

Helpful?
Thank Lisa D
Richmond, British Columbia, Canada
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 days ago NEW

Stayed at a RIU in Mexico quite a few years ago and the rooms and hotel has become outdated. The beach, pool and buffet was fantastic, the specialty restaurants were terrible and the rooms where a bit outdated. It was a family vacation were I rented (3) rooms and they put us in the dark area of the resort, we... More 

Helpful?
Thank Janice R
Colorado Springs
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 days ago NEW

Santos took great care of us. When he wasn't there which was rare, the other people were right there to help, It did not matter where we were outside on the property grounds they knew where we were (getting us drinks) or a table. We got into all the different restaurants without any trouble. (this was a first for me)

Helpful?
Thank Hayfarm
norwich
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 days ago NEW

My wife was the catalyst for this holiday as it was to celebrate her landmark birthday. So we looked at all possibilities in Mexico and we're delighted to have spent our two week break here at the Riu Palace Riviera Maya, Top Hotel, Top beach , fantastic staff, room was amazing as was food and restaurants and choice of branded... More 

Helpful?
Thank paulkeegan
stlouis mo
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW

We have experienced great things on our vacation days spent at riu palace Rivera Maya..have been going for almost ten years...great food great drinks and great people ...the people who work or very appreciate or your spending time on your travels

Helpful?
1 Thank jawfeet
West Des Moines, Iowa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 days ago NEW

Trip purpose: My sisters, Dad and brother-in-law went on a trip to celebrate my sisters 50th birthday. Common travelers to Mexico but more often to Cabo. The Best: Great beach with many palm trees for shade. Plenty of chairs and beach area so no fighting for chairs. No seaweed on the beach - awesome ocean swimming. Aaron at the front... More 

Helpful?
Thank gingergeorge1991
Ottawa, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 days ago NEW

My wife and I just returned from a week at the Riu Palace Riviera Maya. We were once again very happy with our week there. Everything was wonderful, from the room to the restaurants, the beach and the beach service. Special mention goes to so many. Reception: I asked in an email to have our previous room again, got to... More 

Helpful?
2 Thank Finrt
Dinas Powys, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago via mobile

Just returned from a beautiful holiday in this lovely resort. After a very long flight from the UK check in was a breeze. We had paid for the most expensive rooms and got just what we ordered. Had a problem with the electrics but this was resolved straight away. All the positive reviews are spot on with their remarks about... More 

Helpful?
6 Thank mandy990
Trenton, Ohio
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 week ago via mobile

This is a voucher trip since we were displaced during the Aruba fire earlier this year. We got a two-story Jacuzzi suite, which was nice but very dated. The ceiling was dripping water and they had a wet towel on the floor. We also had trouble with our room keys not working at check-in and also several more times during... More 

Helpful?
1 Thank txin1
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera Maya, responded to this review

Dear guest, We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your constructive and valued feedback. We regret to read you experienced some inconveniences in your room. It is our policy to ensure that we always exceed our guests’ expectations and sadly we were unable to... More 

A TripAdvisor Member
Reviewed 1 week ago via mobile

Very disappointed in the check in process. I have been to this resort at least eight times and it seems like I always encounter someone rude. This year was especially bad with Diana who refused to change our room because she said 'there were none available' even though the resort was not full. We had asked and reserved a double... More 

Helpful?
1 Thank A TripAdvisor Member
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera Maya, responded to this review

Dear guest, Thank you for choosing our hotel once again and for taking the time to share your experience with us. We value our guests’ feedback very much, especially of those that as loyal as you are to our hotel chain. We are deeply disappointed to find that this time your stay did not live up to your expectations. We... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $428 - $728 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Riviera Maya staff and other travellers.
342 questions
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Questions? Get answers from Hotel Riu Palace Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade if you can”
 of 5 bubbles janicer270, 30 Nov 2016 | Read review
“If you go to bed early either get a room on the back side or towards the pool area. The shows are loud.”
 of 5 bubbles Hayfarm, 30 Nov 2016 | Read review
“We would choose a room away from the ice machines on each floor , that is rooms from 1010 , 2010 and upwards, we had room 2037, fantastic”
 of 5 bubbles paulkeegan, 29 Nov 2016 | Read review
“I'd suggest lower rooms as they actually have better views and less steps. Only 2 elevators.”
 of 5 bubbles gingergeorge1991, 27 Nov 2016 | Read review
“closer to the pool areas and courtyard view worked well for us. Back view rooms are probably quieter.”
 of 5 bubbles Finrt, 27 Nov 2016 | Read review
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