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Hotel Riu Palace Riviera Maya

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Traveller (6577)
Pool & Beach (1513)
Room & Suite (788)
Overview
  • Excellent65%
  • Very good24%
  • Average7%
  • Poor2%
  • Terrible2%
Travellers talk about
“sports bar”(389 reviews)
“don manolo”(76 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Offers from Hotel Riu Palace Riviera Maya
Special Offer: Receive 500 free points
Hotel deals
Offers from Hotel Riu Palace Riviera Maya
Special Offer: Receive 500 free points
Hotel deals
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Reviews (5,820)
Filter reviews
4,255 results
Traveller rating
2,517
1,131
366
143
98
Traveller type
Time of year
LanguageEnglish
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2,517
1,131
366
143
98
Show reviews that mention
All reviewssports bardon manolospecialty restaurantspalm treescourtyard viewfusion restaurantmusty smellmake reservationsother resortsgated communitylobsterinfinity poolriviera mayamain buffetentertainment staffhotel is beautifullunch buffet
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1 - 5 of 4,255 reviews
Reviewed 1 week ago via mobile

Great Resort! The reason, management! They deserve congratulations for training their staff to have and maintain an excellent service everywhere. For example, Claudia at the pool, Tania, Rodrigo and Frank at Don Manolos, Víctor at the pool bar, Santos at the Theater area, and everyone...More

5  Thank Deods
Hotel's Favourite
Reviewed 1 January 2018

The Hotel staff is very friendly, German was the guy that brought drinks to us while we were at the beach, everyday happy, great guy, Claudia was the lady at the pool Bar, very kind person, Joshua, and Leisber from the animation team were great...More

13  Thank R L
Reviewed 1 week ago via mobile

On arrival the reception staff were efficient but not particularly friendly. Our room smelled stale and remained like this throughout our 11 night stay even though we kept the patio door open for most of the time. The room definitely needed updating and felt very...More

4  Thank harper1950
Reviewed 1 week ago via mobile

My wife and I visited the Riu Palace Riviera Maya this spring break, March 22-29. This was our 17th stay with the RIU chain. The hotel was very nice, with the rooms needing an update. The beach, as usual in playa, was gorgeous!!! This visit,...More

3  Thank TanMan2121
Reviewed 1 week ago via mobile

My partner and I recently got married in this hotel. We had specified that we wanted a private wedding and were told we would have this. However the initial 2 locations were either 1) next to the busy swimming pool in view of everyone or...More

3  Thank Sarah D
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera MayaResponded 5 days ago

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests and for this reason we are very sorry to learn that you...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Free Internet
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$283 - US$547 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Playa del Carmen
#28 Top resorts Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#40 Luxury Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$283 - US$547 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Playa del Carmen
#28 Top resorts Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#40 Luxury Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (6577)
Pool & Beach (1513)
Room & Suite (788)
Dining (582)
Family and Play Areas (105)
Amenities (39)
Business Centre & Event Rooms (27)
Questions & Answers
Ask a question
HarleyGirl514
19 April 2018|
AnswerShow all 3 answers
Response from Deods | Reviewed this property |
Yes, there is one in the lobby. Enjoy!
1
Vote
Mark P
11 April 2018|
AnswerShow all 2 answers
Response from Dixiesprite | Reviewed this property |
There was always plenty available. We tried all of the specialty restaurants except for the Japanese one. Everyone always could find something to eat, and plenty of it. The only complaint that any of our party of 13 had... More
1
Vote
Connie C
6 April 2018|
AnswerShow all 7 answers
Response from Chris P | Reviewed this property |
Yes.
0
Votes
Room Tips
"2nd floor rooms looking over the garden were quiet and peaceful but beware factory."
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"Don't know of a room that would be a bad location. Beach rooms are close to pool. Lounge rooms are..."
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"request a room lower floor (no elevators by the pool end of the resort) up front by the pool and beach..."
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"Courtyard rooms will hear the shows between 8-11PM. With kids - best to get rooms closest to beach/pool."
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