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Hotel Riu Palace Riviera Maya

5,714 reviews
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Traveller (6456)
Pool & Beach (1497)
Room & Suite (786)
Overview
  • Excellent65%
  • Very good24%
  • Average7%
  • Poor2%
  • Terrible2%
Travellers talk about
“sports bar”(388 reviews)
“don manolo”(74 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Offers from Hotel Riu Palace Riviera Maya
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Reviews (5,714)Write a Review
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353
142
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2,483
1,107
353
142
94
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All reviewssports bardon manolospecialty restaurantspalm treescourtyard viewfusion restaurantmusty smellmake reservationsother resortsgated communityinfinity poollobsterriviera mayaentertainment staffmain buffetplenty of chairshotel is beautiful
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1 - 5 of 4,179 reviews
Reviewed 2 days ago

We have been going to Playacar for many years. We have stayed at the Iberostar Tucan, Sandos, Riu Palace Mexico (before they renovated it to the new modern theme), and the Riu Palace Riviera Maya. Although all of these hotels were great, our absolute favorite,...More

1  Thank Jeff M
Hotel's Favourite
Reviewed 1 January 2018

The Hotel staff is very friendly, German was the guy that brought drinks to us while we were at the beach, everyday happy, great guy, Claudia was the lady at the pool Bar, very kind person, Joshua, and Leisber from the animation team were great...More

6  Thank R L
Reviewed 3 days ago

LET ME JUST SAY THE CUSTOMER SERVICE IS HORRIBLE AND APPALLING.. After I finished a week long stay the hotel puts us in a taxi to the airport (after paying for private transportation) and the taxi leaves with some of our belongings. The hotel offered...More

Thank Chris R
Reviewed 5 days ago

We like to try different resorts and this year we chose the Riu Palace Riviera Maya because of the reviews and it's close proximity to Playa Del Carmen. It is by far the nicest resort that we have stayed at. The layout of the resort...More

4  Thank jcarst
Reviewed 5 days ago

I have stayed at this FIVE Star Resort five time already and have 2 more trips planned there THIS year!!! ALL of my family and friends agree that the RIU Riviera Maya is by far the BEST All Inclusive Resort we have EVER ever ever...More

2  Thank Robbie V
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Free Internet
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$314 - US$561 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Playa del Carmen
#25 Top resorts Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#35 Luxury Hotel in Playa del Carmen
#35 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$314 - US$561 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Playa del Carmen
#25 Top resorts Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#35 Luxury Hotel in Playa del Carmen
#35 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (6456)
Pool & Beach (1497)
Room & Suite (786)
Dining (594)
Family and Play Areas (101)
Amenities (39)
Business Centre & Event Rooms (27)
Questions & Answers
Ask a question
jaymc1994
18 February 2018|
Answer
Response from Richard L |
All the other Riu hotels are nearby and their facilities are available to guests staying at the Riu Palace hotels.
0
Votes
Lori B
17 February 2018|
Answer
Response from Allansgirl528 | Reviewed this property |
Yes red wine available by the glass at any time day or night also available from room service and is fully inclusive.
0
Votes
Shannon B
16 February 2018|
AnswerShow all 2 answers
Response from Lovethesunandyou | Reviewed this property |
Hi Shannon, The Riu is in 'U' spape and the rooms that are at the top end of the 'U' and closest to the beach offer the best ocean view. Yes there is room service Yes there is free WIFI There are no preferred Club section or... More
0
Votes
Google Translation
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Room Tips
"We prefer the courtyard view, so we can see the "action". Others prefer rooms that look out the..."
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"Chose the middle section as it was convenient to both pool and restaurants."
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"You are never in your room except to sleep, and every room is awesome, so I'm not much help here."
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"Rooms over entertainment area have HUGE balconies, which are great. It was loud until 11 p.m., but we were..."
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