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Hotel Riu Palace Riviera Maya

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Traveller (6734)
Pool & Beach (1547)
Room & Suite (805)
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Overview
  • Excellent65%
  • Very good24%
  • Average7%
  • Poor2%
  • Terrible2%
Travellers talk about
“sports bar”(393 reviews)
“don manolo”(77 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Offers from Hotel Riu Palace Riviera Maya
Special Offer: Receive 500 free points
Hotel deals
Offers from Hotel Riu Palace Riviera Maya
Special Offer: Receive 500 free points
Hotel deals
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Reviews (5,896)
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4,301 results
Traveller rating
2,546
1,141
370
145
99
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2,546
1,141
370
145
99
Show reviews that mention
All reviewssports bardon manolospecialty restaurantspalm treescourtyard viewfusion restaurantmusty smellmake reservationsother resortsgated communitylobsterinfinity poolriviera mayamain buffetentertainment stafflunch buffethotel is beautiful
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1 - 5 of 4,301 reviews
Reviewed 3 days ago via mobile

This place was probably the second worst hotel I’ve been too. First off, my room smelled like HEAVY smoke. Left the windows and doors open and it never helped. All my clothes ended up smelling like cigarettes buy day 2. Hated my room overall. The...More

1  Thank Ryanleasure27
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera MayaResponded today

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We place great importance on providing our guests with unforgettable experiences and it is disappointing to see that you left our hotel thinking otherwise. We appreciate our...More

Hotel's Favourite
Reviewed 3 weeks ago

We have taken over 20 trips to Mexico and the Caribbean and have never received service to the level we did here, from check-in to wait staff to the cleaners everything was handle quickly and with a big smile. The room was well appointed with...More

4  Thank southwind61
Reviewed 4 days ago via mobile

The resort has an antique feel, but is very charming. I spent my birthday here and was well taken care of. Friendly staff, especially the servers and bartenders. Great food, and so many choices. Have a pina colada or two. Great location on the beach....More

2  Thank kharrislange
Reviewed 4 days ago

5 of us booked an all inclusive trip to this hotel and we absolutely LOVED it. The hotel was very clean, had fantastic entertainment all day and into the night. The food was so delicious with so many options. The staff and people were amazing...More

Thank Reem K
Reviewed 6 days ago via mobile

We 1st visited this hotel in 2013 then came back for the next two years, we then decided to try the Riu chain in Cape Verde and Jamaica which were ok. We decided to make a return visit this year to the Hotel Riu Palace...More

Thank shellt39
View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Free Internet
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$247 - US$554 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 Top resorts Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$247 - US$554 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 Top resorts Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (6734)
Pool & Beach (1547)
Room & Suite (805)
Dining (593)
Family and Play Areas (112)
Amenities (39)
Business Centre & Event Rooms (27)
Questions & Answers
Ask a question
Al E
18 June 2018|
Answer
Response from Allansgirl528 | Reviewed this property |
You will be quite safe to walk to 5th avenue. It will take about 15 -20 minutes. Enjoy yourselves.
0
Votes
PrincessJ16
13 June 2018|
AnswerShow all 3 answers
Response from Allansgirl528 | Reviewed this property |
Shower is glass door, you could put a towel over the door.
1
Vote
Wendy J
11 June 2018|
AnswerShow all 5 answers
Response from CGCMaine | Reviewed this property |
I don't believe The Riu in Mexico will accept US currency. Plastic is ok as is pesos.
1
Vote
Room Tips
"Upgrade to a suite if you can they are well worth it."
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"We had a room on the second floor, over the main restaurant with an enormous balcony overlooking the plaza..."
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"High floors are best"
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"Courtyard view is the best and not above where the entertainment is! They also have wheelchair access rooms!"
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