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Hotel Riu Palace Riviera Maya

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Traveller (6735)
Pool & Beach (1548)
Room & Suite (805)
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Overview
  • Excellent65%
  • Very good24%
  • Average7%
  • Poor2%
  • Terrible2%
Travellers talk about
“sports bar”(393 reviews)
“don manolo”(77 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Hotel Riu Palace Riviera Maya
Special Offer: Receive 500 free points
Hotel deals
Offers from Hotel Riu Palace Riviera Maya
Special Offer: Receive 500 free points
Hotel deals
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Reviews (5,906)
There are newer reviews for Hotel Riu Palace Riviera Maya
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4,308 results
Traveller rating
2,552
1,142
370
145
99
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LanguageEnglish
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2,552
1,142
370
145
99
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All reviewssports bardon manolospecialty restaurantspalm treescourtyard viewfusion restaurantmusty smellmake reservationsother resortsgated communitylobsterinfinity poolriviera mayamain buffetentertainment stafflunch buffethotel is beautiful
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11 - 15 of 4,308 reviews
Reviewed 1 week ago

5 of us booked an all inclusive trip to this hotel and we absolutely LOVED it. The hotel was very clean, had fantastic entertainment all day and into the night. The food was so delicious with so many options. The staff and people were amazing...More

Thank Reem K
Reviewed 1 week ago via mobile

We 1st visited this hotel in 2013 then came back for the next two years, we then decided to try the Riu chain in Cape Verde and Jamaica which were ok. We decided to make a return visit this year to the Hotel Riu Palace...More

Thank shellt39
Reviewed 1 week ago

Just arrived home from our 9th visit and it is still the best hotel we have stayed at. All the staff are great from Laura on reception, Raulx the bell boy and a very dear friend to us, Medina and Luis at the pool, Freddie,...More

1  Thank Allansgirl528
Reviewed 1 week ago via mobile

I am from Ireland and have traveled all over the world, USA , Canada, Africa and Europe, and stayed in 3, 4, & 5 star hotels. We stayed in Hotel Riu Palace riviera maya for our Honeymoon, due to fly home on 19th of June...More

2  Thank jpnoelmol
Reviewed 2 weeks ago via mobile

I can say is a nice hotel very clean as soon we arrived looks great our safe wasn’t working as soon we called the front desk they send someone to fix it ..the is ok but the best Restaurant there is the Mexican food there...More

2  Thank Loudy2
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera MayaResponded 1 week ago

Dear guest, Thank you for choosing our hotel and for taking the time to share your experience with us. As a service minded hotel chain, we are delighted to read that overall you enjoyed your stay with us and that the food offerings in our...More

View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Free Internet
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$244 - US$556 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 Top resorts Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$244 - US$556 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 Top resorts Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (6735)
Pool & Beach (1548)
Room & Suite (805)
Dining (593)
Family and Play Areas (112)
Amenities (39)
Business Centre & Event Rooms (27)
Questions & Answers
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102helen
23 June 2018|
AnswerShow all 4 answers
Response from Gemma G | Reviewed this property |
Amazing! They do get a bit of sea weed, they work extremely hard in fixing it for guests, amazing evening walks along the beach. We spent many days on the beach lots to do too! Book it you won't be disappointed!
1
Vote
jackmac82
21 June 2018|
AnswerShow all 6 answers
Response from CGCMaine | Reviewed this property |
Sorry but rainy season is an understatement. It's the tail end of hurricane season. My coworker was in Cancun a few years back when one rolled through. He said it was interesting to say the least. Fingers crossed you're... More
1
Vote
Al E
18 June 2018|
AnswerShow all 2 answers
Response from Loudy2 | Reviewed this property |
Yes no problem people in there take good care of u no worries u can go wherever u like is safe we feel like we are in our own town everyone is friendly..have fun and enjoy with your family...
0
Votes
Room Tips
"E sure to pay the extra few bucks for the junior superior suite which faces the courtyard"
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"Upgrade to a suite if you can they are well worth it."
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"We had a room on the second floor, over the main restaurant with an enormous balcony overlooking the plaza..."
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"High floors are best"
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