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*** warning about this hotel ***
They stole from us hundreds of dollars from the safe. And they dont want to take responsbility, i wish i was reading old reviews here in tripadvisor. they been doin it for years
DO NOT BOOK this hotel if...More
We loved this hotel . The location could not be better , right in the heart of fifth avenue. We are moving to playa and stayed here while looking for a condo. The staff is just great , friendly, helpful and always someone at the...More
Thank Mel D
Response from ARTISAN H, Gerente at Senses Quinta Avenida By ArtisanResponded 28 June 2018
Dear Mel D.
Thank you very much for taking your time to write this comment about your recent stay with us. We appreciate every single detail you just mentioned on your review.
We hope for the opportunity of being your hosts again and feel free...More
This hotel cancelled my reservation a few hours before my arrival claiming that my credit card is not authorized.
I called them to let them know that my card is fine and I use it properly and has much more the amount that they asked...More
2 Thank Stratos S
Response from ARTISAN H, Gerente at Senses Quinta Avenida By ArtisanResponded 26 April 2018
Desar Mr. Stratos S.
We would also like to thank you for your feedback, as your opinion is of the utmost importance to us and our main source to improve our facilities and service. However we would like to clarify some points.
According to our...More
I wish I read the reviews on TripAdvisor before my stay...
Now I'm missing a couple of hundreds dollars.
What can I say - looks like it's safer to stay in a hostel than a 5-star hotel like this one.
Which is not really a...More
They stole our money from the hotel safe!
Remember - almost all the safes in hotels CAN be opened any time by the staff using the master codes. Don't leave your valuables there!
What is even worse, they lied for a couple of days after...More