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Traveller (427)
Room & Suite (135)
Dining (28)
Ratings and reviews
Certificate of Excellence
  • Excellent73%
  • Very good21%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
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What's included
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Bar/Lounge
Concierge
Rooftop Terrace
Private Balcony
Free Parking
Pool
Airport Transportation
Room Service
3 Star Hotel
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at $119. Come see why people rave about our incredible value, friendly service...
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Location and contact
4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico
18.9 km to Cozumel Airport
332 restaurants are within a 0.5 km radius
6.8 km from Xcaret Park
View nearby attractions and restaurants
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (914)
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776 results
Traveller rating
561
164
34
10
7
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561
164
34
10
7
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All reviewsrestaurant downstairsrestaurant carboncitoschose hotelthe hotel's restaurantquaint hotelbalcony roomado bus stationmexican charmperfect locationstreet noisehot waterrooftop barrestaurants and shopsbeach towelsfifth avenueceiling fanminute walk to the beach
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1 - 5 of 776 reviews
Reviewed 6 days ago

Well, as a frequent traveller, you know how it is when you find a boutique hotel, in a downtown setting, that is just a few feet off the main drag but quiet and cozy so you sleep well but don't need a taxi to when...More

Thank Soho P
Response from HotelCielo, Owner at Hotel CieloResponded 5 days ago

Thank you for the time in writing this amazing review. We are so pleased you had such a great experience with us and thank you for the time you took to write this beautiful review.. Every review we can learn from since there are so...More

Reviewed 6 days ago via mobile

I have stayed at Hotel Cielo many times since 2008. An authentic Mexican hotel that is just a short walk to the beach and all the shops on 5th Avenue. The hotel staff are incredibly awesome, super friendly and helpful. The rooms are spotlessly clean...More

Thank judys862018
Response from HotelCielo, Owner at Hotel CieloResponded 5 days ago

We just love this review and the fact you come back so much! It truly is a testament that we are doing what we strive to do with our custome service. Playa del Carmen is growing vastly and we are not immune to know there...More

Reviewed 12 June 2018

I found this hotel and love it centrally located near %5th Ave and 1 block from the beach. Charming and tastefully decorated.. I loved room with the balcony and partial ocean view.. ideal for quite evening. Restaurant downstairs and ideal location in Playa del Carmen..More

Thank Irma P
Response from HotelCielo, Owner at Hotel CieloResponded 15 June 2018

Thank you for your recommendation of the balcony room. Your review means so much to us for the time you took to write it, as well as, the thoughtful details. We are very happy that you found us on your stay in Playa del Carmen....More

Reviewed 1 June 2018 via mobile

What a wonderful hotel!! Loved our room. Visit the rooftop with a nice beverage and enjoy the view. The bartender made us wonderful drinks which we took to the roof. Carbonitos cannot be topped for breakfast or evening meal. The waiters are friendly and prices...More

Thank Tammy E
Response from HotelCielo, Owner at Hotel CieloResponded 2 June 2018

What a beautiful review from you. Thank you so much. We are thrilled you got to enjoy the rooftop. It is our secret hiding place. Thank you for mentioning Carboncitos and we are happy you got to enjoy the different meals there, not just breakfast....More

Reviewed 31 May 2018 via mobile

Everything about Hotel Cielo ticks the boxes. Great staff, clean functional cozy rooms, and a fantastic location (50 m off Playa del Carmen’s ‘Quinta Avenida’). A special thanks to ‘Alex’ who goes out of her way to share her passion, that people love/enjoy their stay...More

Thank GarryVDay
Response from HotelCielo, Owner at Hotel CieloResponded 2 June 2018

Thank you so much! we love that we fulfilled your expectations. We so appreciate that you write this review for us. Without the reviews, many people would not know about us. We very much look forward to having you on your future trips to Playa...More

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About
Description
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at ...More $119. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. Hotel Cielo and Carboncitos are both staples of Playa del Carmen and having hosting woderful guest from all around the world for over 13 years. Less
Hotel class
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-Smoking Rooms
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Air Conditioning
Breakfast Available
Concierge
Multilingual Staff
Non-Smoking Hotel
Pool
Beachfront
Room Service
Free Parking
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-Smoking Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-Smoking Rooms
Hotel class
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-Smoking Rooms
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Traveller (427)
Room & Suite (135)
Dining (28)
Pool & Beach (14)
Family and Play Areas (4)
Business Centre & Event Rooms (3)
Questions & Answers
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Jordan M
13 February 2018|
Answer
Response from R8619UBlisag | Reviewed this property |
I’m not sure
0
Votes
Matt B
15 October 2017|
Answer
Response from HotelCielo | Property representative |
Thank you so much for your words! Every opinion of us is important. Thank you for your feedback and we hope to see you again soon!
0
Votes
Room Tips
"Depending on your needs the backside was perfect for me as I was there on business I needed a quiet place to..."
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"Best views from a balcony room.."
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"Book a room with a balcony overlooking the street for added charm."
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"Rooms on the upper floor away from the street and stairs are the most quiet. We slept very well in room 24."
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