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Hotel Cielo

882 reviews
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Traveller (415)
Room & Suite (128)
Dining (27)
Overview
  • Excellent72%
  • Very good22%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Bar/Lounge
Concierge
Rooftop Terrace
3.0 Star Hotel
All hotel details
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (882)Write a Review
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All reviewsrestaurant downstairsrestaurant carboncitosrecommend hotelchose hotelthe hotel's restaurantquaint hotelbalcony roomado bus stationmexican charmperfect locationstreet noisehot waterrestaurants and shopsbeach towelsceiling fanfifth avenueminute walk to the beach
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1 - 5 of 758 reviews
Reviewed 1 week ago via mobile

This hotel is by far the best choice for price, location, cleanliness and staff. I was there to finish up the purchase of our home by myself. The staff took excellent care of me. My first room was great (23), but I felt a little...More

1  Thank sandinmyfeet
Response from HotelCielo, Owner at Hotel CieloResponded 4 days ago

Thank you for this absolutely amazing review! This means so much to us that you extended to stay with us for another 8 days. Your review really is from the heart and we are sure it will reach the hearts of other Trip Advisor members....More

Reviewed 1 week ago

We went to Mexico for a mid winter break and to my fiance's surprise to get engaged. the room had a beautiful Mexican feel, the bed was comfortable and room and hotel was very clean and provided a great central location to spend our time...More

2  Thank DaveandBirgit
Response from HotelCielo, Owner at Hotel CieloResponded 1 week ago

Congratulations on your engagement and thank you so much for letting us be a part of it. We are so happy that you spent such a happy time with us and got to enjoy our Carboncitos too. This is such a great review because you...More

Reviewed 2 weeks ago

My husband and I no longer vacation at large or chain hotels. Cielo was everything we were looking for! At 1st I thought that it was a charming very old building with New upgraded rooms. Our room was on the 2nd or 3rd floor (depending...More

2  Thank atcreswell
Response from HotelCielo, Owner at Hotel CieloResponded 2 weeks ago

This is a dream review for us! You mentioned all that makes us different from so many trendy hotels in the area. We pride our decor and hacienda feel. Thank you for the time it took you to write this and the thought that went...More

Reviewed 3 weeks ago via mobile

The best! On every aspect! Too bad we only stayed here in the first and last day of our trip! Wish we had spent the whole week here! Staff is absolutely amazing! Accommodation impeccable! Kudos to this hotel! Ty eveyone! We hope to be back!...More

1  Thank alessandra f
Response from HotelCielo, Owner at Hotel CieloResponded 3 weeks ago

Thank you! We wish you could have spent the whole week with us too! Thank you for staying those nights with us and for writing this review for us! We hope to see you soon! Please remember to book directly with us to enjoy our...More

Reviewed 4 weeks ago via mobile

My daughter and I were trying to take a beach break on a budget. Reading the reviews and emailing the owner, I felt good about the smaller place with a good price. I was under the impression the room was off the beach but had...More

1  Thank R8619UBlisag
Response from HotelCielo, Owner at Hotel CieloResponded 4 weeks ago

Hi, Blisag, thank you for your review. I would like to take a moment to address your comments, for there are some important facts that need to be known before others can make a decision. Sometimes things do happen, and this particular night there was...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Restaurant
Bar/Lounge
Hotel Amenities
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$107 - US$210 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
Details
Price range
US$107 - US$210 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (415)
Room & Suite (128)
Dining (27)
Pool & Beach (14)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
Jordan M
13 February 2018|
Answer
Response from R8619UBlisag | Reviewed this property |
I’m not sure
0
Votes
Matt B
15 October 2017|
Answer
Response from HotelCielo | Property representative |
Thank you so much for your words! Every opinion of us is important. Thank you for your feedback and we hope to see you again soon!
0
Votes
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Room Tips
"balcony rooms have a great feel of being in the action but have more street noise."
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"Get a balcony room"
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"steps to the ocean, amazing restaurant, clean, great AC, safe and secure, phenomenal hospitality"
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"We had a standard room and it was excellent"
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