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BlueBay Grand Esmeralda

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BlueBay Grand Esmeralda
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8,539 Reviews from our TripAdvisor Community

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Showing 6,241: English reviews
Toronto
Reviewed yesterday NEW

I have reviewed BBGE previously and I didn't think that they could possibly get any better and yet......they have done impossible ,....they IMPROVED !!!!! My parents and sister flew in from Germany and met us there from the 15th of December until the 30th. So one would expect that something, anything, would go wrong during a 2 week period -especially...

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Helpful?
Thank Elisa08
Fort McMurray, Canada
Reviewed yesterday NEW

Thank you so much for treating me and my friend Peter during our stay. It was only 2 days and 2 nights but quite great. Bar tenders and the rest of employees are awesome. Huge shout out to Jorge Brito and Jose Vargas for being so accommodating. Keep up the good work guys! I will definitely recommend this place to...

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Thank gani0024
Reviewed 2 days ago NEWvia mobile

My idea of a perfect vacation. If you want to have a wonderful breakfast and then sit by the pool or by the shore (20' apart) and do nothing, you will love it. If you want to go to the ruins at Tulum followed by snorkeling, you can do that too. It all depends on what you want. The Mexican...

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2Thank Davenato
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Dave, On behalf of all the staff of BlueBay Grand Esmeralda I would like to thank you for your lovely review and for selecting our resort. We are so glad that you had a terrific and relaxing stay in our resort and we look forward to serving you all again next December. Thank you again for your kind review...

Reviewed 2 days ago NEWvia mobile

Just got back from here today and must say our stay was amazing! We travelled with a party of 10( 5 couples) and no issues. Food and drinks are very good at this hotel and the staff are very friendly anf attentive.

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Helpful?
1Thank KaraChris2017
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Kara, On behalf of all the staff of BlueBay Grand Esmeralda I would like to thank you for your lovely review and for returning to our resort once again. We are so glad that you and your party had a nice stay in our resort. We hope to serve you again soon, Warm Regards and happy 2017, Frederic Ceglarski...

Fond du Lac, WI
Reviewed 2 days ago NEW

I booked this hotel just 9 days before traveling. Checking was very fast. I had reserved a premium room and am glad I did. Premium rooms are right behind the pool and beach. Other rooms are by the lobby which you need the trolley by the lobby to get to beach. The buffet is the typical so, so buffet. But...

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1Thank WIRelaxed
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear friends, Thank you for your visit and your kind review, we definitely would like to have the pleasure to serve you again in the near future. Thank you for your culinary recommendation. See you soon, Best regards. Frederic Ceglarski Director Residente

Edmonton, Canada
Reviewed 2 days ago NEW

Our family spent two weeks over Christmas and New Year. From out experience: we fin this hotel just average. Over past 7 years we could compare Christmas and New Year celebration. Food Christmas Eve was very modest. If it was not for ice sculpture and few carved watermelons i would be just regular looking menu. Downside was reception desk. No...

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Helpful?
1Thank Basia725
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Friends, We certainly appreciate your review and thank you for selecting BlueBay Grand Esmeralda. We are glad to read that you enjoyed some aspect of your past holiday with us and thank you also for your observations, we are always very attentive to our guest suggestions and feedback and we look forward to welcome you again soon. Thank you...

Durham, United Kingdom
Reviewed 2 days ago NEWvia mobile

Hi me & my husband will be coming for a holiday 21st July. It is our wedding anniversary and my 40th birthday. I have heard lots of amazing things about the resort, hotel and staff. So looking forward to our summer brake.

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1Thank yvonne m
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

See you soon....

Brighton, Canada
Reviewed 2 days ago NEW

We stayed for 6days with WestJet Vacations from Jan 9th to Jan 14th with my sister, mother and grandmother. We booked two rooms but could not get adjoining rooms but were only a few doors apart. We were in Building 8 on the ground floor. It was very close the snack bar and quiet pool which suited us well but...

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1Thank Kristen B
Dewitt, Illinois
Reviewed 2 days ago NEW

My husband and I went to Blue Bay in December. We loved this resort!! It is a huge resort and I will admit it took us a day or so to get the lay of the land. We spent the majority of our time at the large pool by the ocean and the beach bar. The pool is really big...

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2Thank sadamcgee
Edmonton, Canada
Reviewed 2 days ago NEW

The room was an average room but it was very clean and had everything in it that you would need. Every morning there was something special made out of towels on the bed. The grounds were very well kept and beautiful. We had wonderful servers, especially Juan Romulo Hernandez Altunar and Antonio Chulim in the main buffet. They were always...

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Helpful?
Thank juliana208

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view. ... more   less 

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $227 - $540 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BlueBay Grand Esmeralda 4*
Number of rooms: 979
Reservation Options:
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Also Known As:
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Blue Bay Esmerelda
BlueBay Grand Esmeralda Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#46 Luxury Hotel in Playa del Carmen
#47 Top resorts Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#60 On the Beach Hotel in Playa del Carmen
#80 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from BlueBay Grand Esmeralda staff and other travellers.
903 questions
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Montreal, Canada

Hi folks,

I have a trip booked to the bluebaygrand for next month. have been reading the reviews here and an VERY worried. I'm even thinking of canceling my trip altogether due to concerns about the rooms/cleanliness, bathrooms and BUGS therein. I've viewed ALL the photos from TRAVELERS of the foregoing and it's clear this isn't a 5 star resort. Problem is, I already booked/

the NOLITOURS VIP package and might not be able to get a refund. In the meantime, could someone tell me if bugs are in the rooms? WHich rooms are cleanest and newest in the resort?

some photos show the rooms to be nice and clean. however there are some which clearly demonstrate mold, mildew, rusted towel racks in bathrooms, cracked fixtures (sinks/toilets etc) but the most distressing of all were the photos of sewage in the SINK! OMG, and other troublesome pics of guests who were severely bitten up by various creepy crawlies etc. some folks got sick too, another was robbed and another was accosted on the beach.

can someone please let me know where to stay in this resort, ie., which tower, what type of room, (standard deluxe suite etc) and which floor would have the cleanest and newest rooms ???

please HELP, I am really worried about traveling to the Bluebay. BTW, I have no plans to go to the beach and not interested in same (seems to be very dirty anyway).

Bonjour a tous,

Est-ce que quelqu'un(s) peut(vent) repondre a mes ?s concernant les chambres dans le BlueBay? J'ai deja reserve un forfait VIP chez Nolitours Transat et apres avoir lue des mauvaises commentaires sur ce siteweb, Je suis devenue tres inquiete!

Est-ce qu'il y'a une probleme dans les chambres avec des insectes ? plusieurs photos qui demontrent les chambres tres propres, mais il y'en a d'autres qui indiquent des problemes.

mauvaise entretien, salle de bain sale, insectes, ecc.

J'aimerais savoir quelles sont les meilleurs places de rester ici.

Quelle immeuble, quelle etage ??? Est ce qu'il y'a des chambres renovees recemment par exemple?

J'apprecierais vos conseils......bonne soiree

over a year ago
North Chicago, Illinois

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Questions? Get answers from BlueBay Grand Esmeralda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean Views in building # 5 are spectacular !!!”
 of 5 bubbles Elisa08, 18 Jan 2017 | Read review
“Building # 1 or number 2 both close to the pools, restaurants, bars and beach.”
 of 5 bubbles gani0024, 18 Jan 2017 | Read review
“Building 4 is great, next I would pick building 5”
  • 4204
 of 5 bubbles WIRelaxed, 17 Jan 2017 | Read review
“while booking ask to be in buildings by the beach”
 of 5 bubbles Basia725, 17 Jan 2017 | Read review
“try to be near the pool and beach.”
 of 5 bubbles VaqueroSaltillo, 17 Jan 2017 | Read review
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