We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

BlueBay Grand Esmeralda

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
BlueBay Grand Esmeralda
BlueBay Grand Esmeralda
Panoramas (3)
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

9,061 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 6,574: English reviews
Start your review of BlueBay Grand Esmeralda
 Click to rate
Reviewed yesterday NEW

The food was ok. The rooms were dirty. The pool was a disgrace. A lot of the tiles were missing is the pool and I ripped my brand new bathing suit. All I was told if you don't have a receipt we are not paying for it. They gave me a free lobster dinner which was over cook and sucked....

 Report
Helpful?
Thank robindS705SK
Lincoln, Nebraska
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

We stayed at this property from 2/13/2017 through 2/20/2017. We had an excellent stay! Our room was the perfect size for us! Our room cleaners went over the top to create interesting atmospheres daily! The food was wonderful and there were plenty of choices for my gluten free self! Of course the weather cooperated and the days were sunny and...

 Report
Helpful?
7Thank Nursered58
About Hotel's Favourite Review
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Friends, Thank you very much for taking the time to share your nice comments. We will more than happy to host you again in the near future. Sincerely, Frederic Ceglarski Director Residente

Reviewed yesterday NEW

We stayed at this hotel from April 13-April 23rd. We arrived at 11 am and were greeted with a nice cold beverage and lots of happy smiling staff to assist us. Check-in was very quick with no lines. Since we arrived early, we placed our baggage with the bell-man and changed into our bathing suits until our room was ready....

 Report
Helpful?
6Thank Flyfish88
Louisville, Colorado
Reviewed 2 days ago NEW

This is my 4th trip to the Riviera Maya and I love this area. Every time we go to a different resort. I've stayed in gorgeous 5-star properties and a 3.5 star property. I will say that this was my favorite (for the price) so far. Is it really a 5-star? Well, it's not as nice as the other 5-star...

 Report
Helpful?
5Thank violetmeade
Reviewed 2 days ago NEW

My Husband and I stayed from April 19th-25th This resort is stunning. it was our first vacation together in 8 years without kids. We will be bringing our children back. The rooms are clean. the Grounds were always well kept. The staff are great. Our Concierge was fantastic. Edgar. Such a great guy. The food in both the Al la...

 Report
Helpful?
2Thank Keri S
Aylesbury, United Kingdom
Reviewed 3 days ago NEWvia mobile

Try to avoid checking in c3pm as queues were dreadful. We're lucky to get ground floor rooms close to main pool and beach. Expect to do a fair amount of walking between restaurants/buildings. Great facilities, excellent restaurants. Rather busy after our night in the jungle but very enjoyable.

 Report
Helpful?
2Thank PJJBDVLJ
Kitchener, Canada
Reviewed 3 days ago NEW

We were at the BlueBay GrandEsmeralda last year in July! Pleasantly surprised! The hotel is very clean! Food was fantastic! Planning a trip to Mexico again this year...Seriously considering this hotel!! I just hope they keep the coffee machine working overnight at the bar on the beach. Love my early morning coffee but was lazy to walk 10 minutes in...

 Report
Helpful?
2Thank Sunsetseeker1975
Sheffield, United Kingdom
Reviewed 3 days ago NEW

Had the best holiday of my life when i came here! All inclusive was definitely worth it. Swing Bar(bar with swings around it) was great!!! Would go again in a heartbeat. Pool activities in the day were perfect for all ages and the staff were very friendly.

 Report
Helpful?
3Thank Sophie B
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Sophie, On behalf of all the staff of BlueBay Grand Esmeralda, we would like to thank you for your stay and for your nice comments. We are glade to read that you had a blast and will come back for sure. See you soon, Sincerely, Frederic Ceglarski Director Residente

Toronto, Canada
Reviewed 4 days ago NEW

My boyfriend and I stayed at the Blue Bay Grand Esmeralda April 17th-24th, 2017. This was our 2nd time in this area of Mexico. Overall the resort is really nice and we had a great time! Room: We stayed in the Tulum block (building #1 garden view) which was really close to the large pool and beach and about a...

 Report
Helpful?
7Thank Sarah M
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Sarah, Thank you very much for your nice comments and for your recommendation. We hope to have the opportunity to host you again soon, Sincerely, Frederic Ceglarski Director Residente

Reviewed 4 days ago NEWvia mobile

My wife and I went there for a wedding. The rooms were relatively clean but a.c. leaked everyday all over the floor. Food was ok but service was fantastic. Ruperta the server was our favorite. She really made us feel at home and she was very friendly. I would definitely go back just to see her.

 Report
Helpful?
1Thank Tony F

9,712 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (9131)
Viewed
Hotel & Grounds (1683)
Viewed
Pool/Beach Area (2316)
Viewed
Family/Play Areas (84)
Viewed
Dining (766)
Viewed
View from Room (256)
Viewed
Room/Suite (861)
Viewed
Bathroom (155)
Viewed
Business Centre/Function Rooms (31)
Viewed
2:58
Videos (4)
Viewed
Other (2975)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (555)
Viewed
Amenities (113)
Viewed
Beach (17)
Viewed
Deluxe Room with Garden View (53)
Viewed
Higher Level Deluxe Room with Garden View (58)
Viewed
Pool 1 (35)
Viewed
Pool 2 (43)
Viewed
Pool Suite with Garden View (91)
Viewed
Dining (79)
Viewed
The Hotel (66)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (26)
Viewed
Family/Play Areas (2)
Viewed
Business Centre/Function Rooms (1)
Viewed
Pool/Beach Area (2)
Viewed
Room/Suite (1)
Viewed
Dining (1)
Viewed
Other (19)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
10.4 km away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,552 reviews
6.8 km away
The Reef Coco Beach
The Reef Coco Beach
#103 of 213 in Playa del Carmen
3,598 reviews
29.2 km away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#10 of 17 in Puerto Aventuras
4,452 reviews
Show Prices
Show Prices
Show Prices
31.7 km away
Barcelo Maya Tropical
Barcelo Maya Tropical
#7 of 17 in Puerto Aventuras
4,188 reviews
10.2 km away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#5 of 11 in Playa Paraiso
5,816 reviews
20.7 km away
Now Jade Riviera Cancun
Now Jade Riviera Cancun
#9 of 26 in Puerto Morelos
8,258 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view. ... more   less 

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $205 - $532 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BlueBay Grand Esmeralda 4*
Number of rooms: 979
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, BlueBay Hotels & Resorts, Hotels.com, Hotwire, Cancelon, HotelsforEveryone, TripOnline SA, getaroom.com, HotelQuickly and Evoline ltd so you can book your BlueBay Grand Esmeralda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Blue Bay Esmerelda
BlueBay Grand Esmeralda Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#50 Top resorts Hotel in Playa del Carmen
#52 Luxury Hotel in Playa del Carmen
#56 Spa Hotel in Playa del Carmen
#65 On the Beach Hotel in Playa del Carmen
#78 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BlueBay Grand Esmeralda staff and other travellers.
1,131 questions
Ask a question
Montreal, Canada

Hi folks,

I have a trip booked to the bluebaygrand for next month. have been reading the reviews here and an VERY worried. I'm even thinking of canceling my trip altogether due to concerns about the rooms/cleanliness, bathrooms and BUGS therein. I've viewed ALL the photos from TRAVELERS of the foregoing and it's clear this isn't a 5 star resort. Problem is, I already booked/

the NOLITOURS VIP package and might not be able to get a refund. In the meantime, could someone tell me if bugs are in the rooms? WHich rooms are cleanest and newest in the resort?

some photos show the rooms to be nice and clean. however there are some which clearly demonstrate mold, mildew, rusted towel racks in bathrooms, cracked fixtures (sinks/toilets etc) but the most distressing of all were the photos of sewage in the SINK! OMG, and other troublesome pics of guests who were severely bitten up by various creepy crawlies etc. some folks got sick too, another was robbed and another was accosted on the beach.

can someone please let me know where to stay in this resort, ie., which tower, what type of room, (standard deluxe suite etc) and which floor would have the cleanest and newest rooms ???

please HELP, I am really worried about traveling to the Bluebay. BTW, I have no plans to go to the beach and not interested in same (seems to be very dirty anyway).

Bonjour a tous,

Est-ce que quelqu'un(s) peut(vent) repondre a mes ?s concernant les chambres dans le BlueBay? J'ai deja reserve un forfait VIP chez Nolitours Transat et apres avoir lue des mauvaises commentaires sur ce siteweb, Je suis devenue tres inquiete!

Est-ce qu'il y'a une probleme dans les chambres avec des insectes ? plusieurs photos qui demontrent les chambres tres propres, mais il y'en a d'autres qui indiquent des problemes.

mauvaise entretien, salle de bain sale, insectes, ecc.

J'aimerais savoir quelles sont les meilleurs places de rester ici.

Quelle immeuble, quelle etage ??? Est ce qu'il y'a des chambres renovees recemment par exemple?

J'apprecierais vos conseils......bonne soiree

over a year ago
North Chicago, Illinois

See all questions (1131)

Questions? Get answers from BlueBay Grand Esmeralda staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
robindS705SK, 29 Apr 2017 | Read review
“Top floor room and builings close to beach/main pool”
124sarahm124, 26 Apr 2017 | Read review
“1217 nice room but view not so good trees and walk way for personal”
bevjefferis, 25 Apr 2017 | Read review
“block 5 was very good and close to the beach.”
Carfran, 25 Apr 2017 | Read review
“Building 6 was near the small pool that had breakfast and lunch buffets.”
wmbell2017, 25 Apr 2017 | Read review
5 of 5