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The Royal Haciendas All Suites Resort & Spa

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The Royal Haciendas All Suites Resort & Spa
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3,270 Reviews from our TripAdvisor Community

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Bellefonte
Reviewed 3 days ago NEWvia mobile

Lovely resort for those that want beach or pool/ relaxation. We were a small group of family and friends. Nicely appointed villas. Beautiful public open areas. Easy taxi commute to 5th Ave within 5 mins (160 pesos). Could also walk but approx 1 hr to Downtown Playa del Carmen. Staff all great that we had experience with.

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1Thank Ann W
Fargo, ND
Reviewed 4 days ago NEW

We stayed a week in March on the all inclusive plan but the resort is mostly for timeshares. The resort was clean and staff was friendly. I never felt crowded whether we were at the pool, beach or restaurant. Our favorite part was the pools. My kids played on the beach some but they felt more comfortable with the pools....

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Thank NDSiouxFan
Ortonville, Michigan
Reviewed 4 days ago NEW

This resort is really fantastic. The staff and value are outstanding. The entire facility is clean, up-to-date, beautifully decorated, and right on the ocean. I would highly recommend this place to families and those who want a first rate experience. Vanessa was a great concierge, Aurora was a terrific housekeeper, Daniel did a great job with water aerobics.

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Thank KathleenAnn1956
Windsor
Reviewed 6 days ago NEW

A great family resort!! Would highly recommend it to others! Rooms were clean, service was great. The resort had many different activites for adults teens and kids. Wish we couldve stayed a little bit longer!

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1Thank I9556NYdaniellem
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Danielle, Thank you for your review about your recent visit. We're glad to see that you enjoyed your day spent at The Royal Haciendas. We appreciate your recommendation to the TripAdvisor community and we hope to see you again soon at any of the Royal Resorts properties. Warm Regards.

Norfolk, Nebraska
Reviewed 6 days ago NEW

the Royal Haciendas is located great from down town area, was able to walk downtown on 5th ave. The downside of RH is the all inclusive thing has hurt the service and food quality , I understand if you have an arm band but if you don't the service and the drinks should not be watered down. I have been...

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1Thank don n
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Don N, Thank you for taking the time to review your recent stay at The Royal Haciendas. We are disappointed to hear your sentiment and of your experience from your recent stay with us. We strive to make sure that all of our guests have the best vacation experience possible and we're sorry to see that we didn't achieve...

Belle River
Reviewed 6 days ago NEW

We where at the Haciendas for week 8 and was amazed at the service, the site and the amenaties. Pools, hot tubs are very clean, games rooms, pool bars all where great. Villa are amazing and very spacious, kitchen are a great add on. Will be going back and recommend.

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Thank O8011YVdanielleb
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Danielle, Thanks for taking the time to review your stay with us here at The Royal Haciendas. We couldn’t be happier to see that your time spent with us was a great experience. Thanks for the recommendation and we would love to have you back again anytime. Warm Regards.

Pittsford
Reviewed 1 week ago

We have been coming to the Royal Resorts for 15 years and we now spend 4 and a half weeks at the Royal Haciendas. I am typing this on our last night, looking out over a beautiful resort with great pools and beach,. The weather has been superb. What sets the Royals apart is their attention to service and the...

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Thank N127HTrichardc
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Richard, Thanks so much for writing a review about The Royal Haciendas. We love hearing from our members about their vacation experiences. We're happy to see that our service has been covering your expectations for 15 years and we hope to continue providing the highest satisfaction levels for many years more. We thank you for your continued loyalty and...

Eden, Wisconsin
Reviewed 1 week ago

I am always so amazed at the staff at this resort. They go over and above to make sure that our experience is something special. We have been going to Cancun for our vacation for almost 16 years now. Some of the staff have become our friends and we look forward to going back to see them every year. We...

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Thank Sue S
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Sue S, Thanks so much for writing a review about The Royal Haciendas. Our staff is constantly striving to make sure that our guests have the best vacation experience possible and we're glad to learn we have been achieving this goal with you for almost 16 years. We appreciate your kind words and we're sharing them with our management...

Oklahoma
Reviewed 1 week ago

Property is fine. Clean. Beds are pretty uncomfortable. The pullouts are nearly unusable. Beach was relatively clean given the amount of seaweed. They did a good job clearing it. The food is a problem. There is one main restaurant/buffet and one nicer restaurant. If you order off the menu, they share about 60% of menu items. That's it for dinner....

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Thank X4161MSvincentf
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Vincent, Thank you for posting about your recent visit to The Royal Haciendas. We always take special care when preparing our food and beverage items and our restaurants are certified by Mexican Ministry of Tourism. However, the best certification we can achieve is our guest's satisfaction. We're disappointed to read your review and learning we didn't achieve our goal...

Chicago, Illinois
Reviewed 1 week ago via mobile

Property is a little tired. The staff are excellent and very helpful. I image that early on this was a beautiful place. Obviously there are mainly timeshare owners, it was full of people that know each other and are set in their ways about the property. The room interiors need to be updated and made brighter. Overall, a great value...

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Thank tomgent
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Tomgent, Thank you for taking the time to review your recent stay at The Royal Haciendas. We're happy to see that you enjoyed our staff's cordiality and service. We appreciate your feedback, which gives us the chance to improve future guests' experiences. We hope to see you again on your next family getaway to the Riviera Maya. Warm Regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $318 - $645 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#3 Family Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travellers.
414 questions
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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have a view of the ocean. All the rooms we have stayed in are equally great.”
 of 5 bubbles KathleenAnn1956, 22 Mar 2017 | Read review
“Choose a room with a view of the ocean”
  • Turkey made from a towel by Jorge Eduardo
 of 5 bubbles CarolJackRocky, 16 Mar 2017 | Read review
“Please make use of your personal concierge”
 of 5 bubbles 957mukeshp, 13 Mar 2017 | Read review
“Rooms on 3rd & 4th floors tend to provide more privacy & better views.”
 of 5 bubbles kjtennis, 13 Mar 2017 | Read review
“northern rooms will get more sun exposure if desired.”
 of 5 bubbles 395patricka, 12 Mar 2017 | Read review
5 of 5