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04/06/2017 05/06/2017
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    The Royal Haciendas All Suites Resort & Spa

    Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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    04/06/2017 05/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$347
          US$227
          Great Deal
          US$261
          US$261
          Traveller (1836)
          Pool & Beach (444)
          Room & Suite (435)
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          Overview
          • Excellent63%
          • Very good24%
          • Average7%
          • Poor2%
          • Terrible1%
          Travellers talk about
          “los murales” (250 reviews)
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          Free Wifi
          Free Parking
          Breakfast Buffet
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Rooms
          Restaurant
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Kitchenette
          Concierge
          Spa
          Wheelchair Access
          Conference Facilities
          Dry Cleaning
          Tennis Court
          Self-Serve Laundry
          Shuttle Bus Service
          Babysitting
          Private Balcony
          4.0 Star Hotel
          All hotel details
          Offers from The Royal Haciendas All Suites Resort & Spa
          Special Offer: Mother's Day Special 2017
          Hotel deals
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          Rooms
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (3,425)
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          21 - 25 of 3,425 reviews

          Reviewed 2 weeks ago

          Our stay at the Royal Haciendas was wonderful. We come each year and the resort is always finding new ways to delight their clients. One employee, Julio Erasmo, provided excellent service on the beach. He was welcoming and attentive to all our needs. The Haciendas...More

          Thank blueschaser2015
          Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa

          Dear blueschaser2015: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your kinds words and look forward...More

          Reviewed 2 weeks ago via mobile

          I have Been to playa del Carmen last year and this is the worst ever cocktail bar in the world too tall and inconvenient , the food is average, the place is soooo big that you don't get to know the waiters you feel impersonal....More

          Thank Liliana C
          Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa

          Dear Liliana C, Thank you for your review and for sharing your feedback. We're disappointed to read that we didn't meet your expectations during your stay. Guests from all over the world choose The Royal Haciendas as their vacation destination because of our clean spacious...More

          Reviewed 2 weeks ago via mobile

          They Royal Haciendas has been the best resort we have stayed at so far. The staff is so pleasant and friendly. They are very interactive and become part of your family. The front desk staff is willing to help with anything. Beatriz & Yanez is...More

          Thank Arthur100309
          Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa

          Dear Arthur100309, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad...More

          Reviewed 2 weeks ago

          Nice room, very roomy with comfort of home. The whole industry is too pushy about tiping the services. I don't mind when I received good service. Problem is sometimes it is realy not very impressive and they still expect you to give a generous tip.More

          Review collected in partnership with this hotel
          Thank dragonlady2017
          Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa

          Dear dragonlady2017, Thank you for your review. We're glad to see that you liked our clean and spacious villas. It’s always nice to be able to spread out and enjoy the comforts of home while on vacation. We appreciate your comments regarding our opportunity areas...More

          Reviewed 2 weeks ago

          The Royal Haciendas is a very pleasant place to stay. The guests here are the friendliest that we have ever run into during our travels. This is not a party spot, but a gathering for people that like their privacy. Sure there lots of opportunities...More

          Review collected in partnership with this hotel
          Thank Jeffrey H
          Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa

          Dear Jeffrey H, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in...More

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          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          GreenLeadersGold level
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Beachfront
          • Free Parking
          • Room Service
          • Restaurant
          • Bar/Lounge
          • Spa
          • Fitness Centre with Gym / Workout Room
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Free Parking
          • Children Activities (Kid / Family Friendly)
          • Concierge
          • Multilingual Staff
          • Self-Serve Laundry
          • Babysitting
          • Shuttle Bus Service
          • Room Service
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Banquet Room
          • Conference Facilities
          • Room amenities
          • Air Conditioning
          • Refrigerator in room
          • Microwave
          • Things to do
          • Pool
          • Tennis Court
          • Restaurant
          • Bar/Lounge
          • Spa
          • Hot Tub
          • Fitness Centre with Gym / Workout Room
          Details
          • Price range
          • US$214 - US$442 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #3 Family Hotel in Playa del Carmen
          • #17 Green Hotel in Playa del Carmen
          • #31 Luxury Hotel in Playa del Carmen
          • #32 Spa Hotel in Playa del Carmen
          • #34 Romantic Hotel in Playa del Carmen
          • #34 On the Beach Hotel in Playa del Carmen
          • Room types
          • Kitchenette ,
          • Suites ,
          • Family Rooms ,
          • Non-Smoking Rooms
          • Number of rooms
          • 252
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Orbitz, Hotwire, Travelocity, Hotels.com, Cheap Tickets, Vacatia, Evoline ltd, getaroom.com and TripOnline SA so you can book your The Royal Haciendas All Suites Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Playa del Carmen
          • Also Known As
          • The Royal Haciendas Hotel Playa Del Carmen ,
          • Royal Haciendas Hotel ,
          • Royal Haciendas Playa Del Carmen ,
          • The Royal Haciendas All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
          Add Photo Photos
          Traveller (1836)
          Pool & Beach (444)
          Room & Suite (435)
          Dining (149)
          Hotel & Grounds (1088)
          Bathroom (18)
          Family and Play Areas (12)
          Business Centre & Event Rooms (1)
          Nearby
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          Nearby Restaurants
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          Piaf Restaurant
          89 reviews
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          Los Murales
          181 reviews
          .05 km away
          Nearby Attractions
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          1.30 km away
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          Questions & AnswersAsk a question
          Samantha M
          Which trips are the best? And which should we avoid? Is it best to book from our reps or is there somewhere better? Thank you so much in advance, appreciate it!
          23 May 2017|
          Answer
          Response from Sandra R | Property representative |
          Hello Samantha M, Don't hesitate to ask your personal concierge about available tours around the area or at the Thomas More Travel desk, our on-site travel agency. Let me know if you have any further questions. Best... More
          0
          Votes
          LisaBM928
          I see some reviews mentioning a Hibachi night by the pool... a few related questions. Can you confirm it is included in the all inclusive package? Is it done on a certain day of the week and how late in the evening? How do you make reservations? How many people can be seated?
          21 May 2017|
          Answer
          Response from Sandra R | Property representative |
          Hello LisaBM928, As of today, due to high season, Hibachi night is on Mondays, Wednesdays and Fridays. 5:00, 6:30, 8:30 and 9:30 p.m. - It is included for guests with the all-inclusive package, same-day reservations... More
          0
          Votes
          luvnaruba
          I have mobility issues.i can walk but not long distances.is this the hotel for me?is there a lot of walking?will also be exchanging thru interval and they give you a jr.suite lock-off so you can't choose your room close to everything
          18 May 2017|
          Answer Show all 2 answers
          Response from Sandra R | Property representative |
          Hello luvnaruba, There are adequate ramps and elevators in all of the Royal Resorts which make everything accessible. Let me know if you have any further questions. Best Regards.
          0
          Votes
          Room Tips
          "All the rooms were nice"
          Read review
          "Best rooms are on top floors with at least a partial very of the sea."
          Read review
          "Not may electrical plugs, bring extension cords. Very dark in the rooms, except day time."
          Read review
          "All rooms have a beautiful view"
          Read review
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