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    The Royal Haciendas All Suites Resort & Spa

    Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$309
          US$234
          Great Deal
          US$269
          US$309
          Traveller (1866)
          Pool & Beach (460)
          Room & Suite (440)
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          Overview
          • Excellent65%
          • Very good24%
          • Average7%
          • Poor2%
          • Terrible2%
          Travellers talk about
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          Free Wifi
          Free Parking
          Breakfast Buffet
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Rooms
          Restaurant
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Kitchenette
          Concierge
          Spa
          Wheelchair Access
          Conference Facilities
          Dry Cleaning
          Tennis Court
          Self-Serve Laundry
          Shuttle Bus Service
          Babysitting
          Private Balcony
          4.0 Star Hotel
          All hotel details
          Offers from The Royal Haciendas All Suites Resort & Spa
          Special Offer: All Inclusive 4th of July
          Hotel deals
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          Gran Porto Resort
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          Rooms
          2 Jul3 Jul
          |
          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (3,484)
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          There are newer reviews for The Royal Haciendas All Suites Resort & Spa See the most recent reviews

          771 - 775 of 3,484 reviews

          Reviewed 8 May 2016

          Excellent customer service from everyone! Our room was extremely clean with great ocean view, well stocked kitchen and drinks in the fridge. Personal concierge to answer any questions and help plan activities. We will definitely be back & recommend to friends and family.More

          Review collected in partnership with this hotel
          Thank jerohng
          Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 10 May 2016

          Dear jerohng, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We take pride on our resort's cleanliness and...More

          Reviewed 6 May 2016 via mobile

          My fiancé and I were in awe from the moment we arrived at the resort. The property is immaculate; from the rooms, to the staff, to the food, we were fully impressed. The staff are the ones who truly made our stay, though. I can...More

          1  Thank Hawaiianlove21
          Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 7 May 2016

          Dear Guest, It’s great to hear from you and thank you so much for your review. We’re thrilled to hear that The Royal Haciendas was the perfect location to host your recent getaway and we couldn't be happier to see our guests enjoyed their stay....More

          Reviewed 6 May 2016

          We were not happy with our stay. First of all we had to change room in the middle of our stay and we were not aware of this. Then we e did it but we had to wait for 3 hours before the new room...More

          Thank Diego N
          Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 7 May 2016

          Dear Diego N, Thanks so much for taking the time to review your stay at The Royal Haciendas. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can learn more about your...More

          Reviewed 5 May 2016

          Great place to relax and take in the European atmosphere, as well as a good location for getting to several of the Mayan ruins and numerous activities in the area. Close to Playa del Carmen and Puerto Morales, amazing and experienced dive staff.

          Review collected in partnership with this hotel
          Thank Deb S
          Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 6 May 2016

          Dear Deb S, Thank you for reviewing your recent stay with us. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We hope to welcome you back again soon. Best Regards

          Reviewed 5 May 2016 via mobile

          Great place to relax just a Couple of miles away from Main Street in playa Del Carmen and also close to some tourist tours, my only complaint with this place are the pillows very uncomfortable, the food in the Hotel for me it has decreased...More

          Thank laog75
          Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 5 May 2016

          Dear laog75: Thank you for taking the time to review your stay with us. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest without noise or any annoyance. We're glad to...More

          Gran Porto Resort
          9,678 reviews
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          6,900 reviews
          #34 of 209 hotels in Playa del Carmen
           
          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          GreenLeadersGold level
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Beachfront
          • Free Parking
          • Room Service
          • Restaurant
          • Bar/Lounge
          • Spa
          • Fitness Centre with Gym / Workout Room
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Free Parking
          • Children Activities (Kid / Family Friendly)
          • Concierge
          • Multilingual Staff
          • Self-Serve Laundry
          • Babysitting
          • Shuttle Bus Service
          • Room Service
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Banquet Room
          • Conference Facilities
          • Room amenities
          • Air Conditioning
          • Refrigerator in room
          • Microwave
          • Things to do
          • Pool
          • Tennis Court
          • Restaurant
          • Bar/Lounge
          • Spa
          • Hot Tub
          • Fitness Centre with Gym / Workout Room
          Details
          • Price range
          • US$211 - US$509 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #3 Family Hotel in Playa del Carmen
          • #17 Green Hotel in Playa del Carmen
          • #34 Luxury Hotel in Playa del Carmen
          • #34 Romantic Hotel in Playa del Carmen
          • #35 Spa Hotel in Playa del Carmen
          • #37 On the Beach Hotel in Playa del Carmen
          • Room types
          • Kitchenette ,
          • Suites ,
          • Family Rooms ,
          • Non-Smoking Rooms
          • Number of rooms
          • 252
          • Reservation Options
          • TripAdvisor is proud to partner with BookIt.com, Orbitz, Expedia, Booking.com, Travelocity, Hotels.com, Priceline, Evoline ltd, Vacatia, Hotwire, Cheap Tickets, TripOnline SA and getaroom.com so you can book your The Royal Haciendas All Suites Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Playa del Carmen
          • Also Known As
          • The Royal Haciendas Hotel Playa Del Carmen ,
          • Royal Haciendas Hotel ,
          • Royal Haciendas Playa Del Carmen ,
          • The Royal Haciendas All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
          Add Photo Photos
          Traveller (1866)
          Pool & Beach (460)
          Room & Suite (440)
          Dining (149)
          Hotel & Grounds (1097)
          Bathroom (18)
          Family and Play Areas (12)
          Business Centre & Event Rooms (1)
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          Nearby Attractions
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          Questions & AnswersAsk a question
          Mary C
          Do they have in-house laundromat in Royal Haciendas, Playa del Carmen?
          20 June 2017|
          Answer Show all 2 answers
          Response from Sandra R | Property representative |
          Hello Mary C, There is a self-service guest laundry at the resort where there are washers and dryers. Best Regards.
          0
          Votes
          Yekaterina G
          Hi! We booked a 1 bedroom all inclusive package and are scheduled to arrive to your resort on Wed. June 21st. We will be celebrating our 15th wedding anniversary and were wondering if its possible to upgrade to a 2 bedroom suite as close to the beach as possible? If yes, how much would it cost? Thanks!
          20 June 2017|
          Answer
          Response from Sandra R | Property representative |
          Hello Yekaterina G, I sent you a private message to provide accurate assistance. Warm Regards.
          0
          Votes
          Rambrozy
          I have read about the biodegradable sunscreen requirements at several of tourist sites. Is this just at these special locations or is it for all of the hotel areas too? What about bug spray? I have read that this is a necessity. What is your opinion?
          15 June 2017|
          Answer
          Response from Sandra R | Property representative |
          Hello Rambrozy, Indeed, we recommend all tourists to wear biodegradable sunscreen, not only in certain places but every time that they're going into the ocean and be in contact with the marine species. Since the resort is... More
          0
          Votes
          Room Tips
          "Changing rooms Saturday was annoying. Mattresses and pillows were not ideal considering the price paid for..."
          Read review
          "We stayed in a one room suite. Everything was clean and very nice. We did the all-inclusive option, so the..."
          Read review
          "Wish the pillows had a little more body, Please add king size blanket to Master Bdr. The comforters are to..."
          Read review
          "Try to get a room right on the ocean its tough to get but very worth it."
          Read review
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