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05/11/2017 06/11/2017
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    The Royal Haciendas All Suites Resort & Spa

    Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
    (954) 736-5831
    Hotel website
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    05/11/2017 06/11/2017
     19 people are viewing this hotel
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    US$236US$335
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    Traveller (1901)
    Pool & Beach (462)
    Room & Suite (442)
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    Overview
    • Excellent66%
    • Very good24%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “los murales” (264 reviews)
    “murphy beds” (94 reviews)
    “rotunda bar” (60 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Spa
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Tennis Court
    Kids Club
    Housekeeping
    Self-Serve Laundry
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from The Royal Haciendas All Suites Resort & Spa
    Special Offer: GET $300 USD in Credits!
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    Occidental at Xcaret Destination
    13,090 reviews
    #70 of 211 hotels in Playa del Carmen
     
    Banyan Tree Mayakoba
    2,134 reviews
    #2 of 211 hotels in Playa del Carmen
     
    Platinum Yucatan Princess All Suites & Spa Resort
    5,683 reviews
    #60 of 211 hotels in Playa del Carmen
     
    Paradisus Playa Del Carmen La Esmeralda
    7,487 reviews
    #33 of 211 hotels in Playa del Carmen
     
    Rooms
    5 Nov6 Nov
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (3,688)
    There are newer reviews for The Royal Haciendas All Suites Resort & Spa
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    791 - 795 of 3,148 reviews

    Reviewed 8 July 2016

    From the moment we landed and had our transport waiting for us, I felt at ease. Our wonderful AC conditioned van was nice as well as the other guests on it. We walked into the Royal Hacienda and were greeted with "Welcome Home". Our VILLA...More

    1  Thank heartsapink
    Response from Cristóbal G, Online Community Care Coordinator at The Royal Haciendas All Suites Resort & SpaResponded 8 July 2016

    Dear heartsapink, Thank you for taking time to post about our resort. We're glad to learn you've liked your stay at The Royal Haciendas and that you've enjoyed a little sample of the famous Mexican Warmth. We look forward to welcoming you back during your...More

    Reviewed 8 July 2016

    What a gorgeous resort!!! No complaints! Exceptional customer service. Exceptional food. Exception room accommodations! Exceptional location on the ocean! And anything not mentioned was also exceptional! Rooms were quite spacious with a refrigerator, combination safe, and bottled water. Two sinks with a very large mirror...More

    2  Thank PR00001
    Response from Cristóbal G, Online Community Care Coordinator. at The Royal Haciendas All Suites Resort & SpaResponded 8 July 2016

    Dear PR00001: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We're sure that the TripAdvisor community will appreciate...More

    Reviewed 6 July 2016

    We have been to this resort for 3 years in a row. The activities team was very good. Wait staff was good and attentive. There was a fair amount of variety of food at the buffets. Los Murales was very enjoyable. Beach was clean and...More

    Review collected in partnership with this hotel
    Thank Vicki F
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 7 July 2016

    Dear Vicki F, Thanks so much for writing a review about your stay. It seems that the third time is even more of a charm for you, and we thank you for your continued loyalty. It's wonderful to hear your time spent with us was...More

    Reviewed 6 July 2016

    Room, pool, service, restaurants were great. My family loved this place. Our only negative issue that we had was at the palapa restaurant, other than that, this hotel has a great staff overall. Wish we would have stayed a little longer to enjoy ourselves in...More

    Review collected in partnership with this hotel
    Thank luismV4373KH
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 7 July 2016

    Dear Luis, Thank you for writing a review about your stay. We couldn't be happier to hear our guests enjoyed their stay with us. We apologize if the service at La Palapa restaurant didn't live up to your expectations. We always encourage our guests to...More

    Reviewed 5 July 2016

    This is our 10th year coming to our Time Share at this resort. It is a quiet place that offers low density accommodations. The place never seems "full". We enjoy having the ability to cook and plan our own days. Unfortunately unless you are an...More

    Review collected in partnership with this hotel
    Thank gtman83
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 12 July 2016

    Dear Member, Thanks so much for writing a review about The Royal Haciendas. We love hearing from our members and their vacation experiences. We hear from many of our guests that our clean and spacious villas are a great way to end an eventful day...More

    Occidental at Xcaret Destination
    13,090 reviews
    #70 of 211 hotels in Playa del Carmen
     
    Banyan Tree Mayakoba
    2,134 reviews
    #2 of 211 hotels in Playa del Carmen
     
    Platinum Yucatan Princess All Suites & Spa Resort
    5,683 reviews
    #60 of 211 hotels in Playa del Carmen
     
    Paradisus Playa Del Carmen La Esmeralda
    7,487 reviews
    #33 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Room Service
    • Free Parking
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Concierge
    • Multilingual Staff
    • Self-Serve Laundry
    • Babysitting
    • Shuttle Bus Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Tennis Court
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$187 - US$479 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Family Hotel in Playa del Carmen
    • #17 Green Hotel in Playa del Carmen
    • #33 Luxury Hotel in Playa del Carmen
    • #34 Spa Hotel in Playa del Carmen
    • #34 Romantic Hotel in Playa del Carmen
    • #36 On the Beach Hotel in Playa del Carmen
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 252
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Travelocity, Expedia, Booking.com, Hotels.com, Orbitz, Cheap Tickets, Cancelon, Hotwire, Evoline ltd, TripOnline SA and getaroom.com so you can book your The Royal Haciendas All Suites Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • The Royal Haciendas Hotel Playa Del Carmen ,
    • Royal Haciendas Hotel ,
    • Royal Haciendas Playa Del Carmen ,
    • The Royal Haciendas All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
    Add Photo Photos
    Traveller (1901)
    Pool & Beach (462)
    Room & Suite (442)
    Dining (149)
    Hotel & Grounds (1128)
    Bathroom (18)
    Family and Play Areas (12)
    Business Centre & Event Rooms (1)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Sanjay S
    5 October 2017|
    AnswerShow all 2 answers
    Response from Sandra R | Property representative |
    Hello Sanjay, Yes, the Royal Haciendas is wheelchair accessible. Warm Regards.
    0
    Votes
    tlsmalone
    18 September 2017|
    AnswerShow all 2 answers
    Response from Sandra R | Property representative |
    Hello tlsmalone, The all-inclusive package at The Royal Haciendas works the same as at The Royal Sands. You have to sign a bill after every food and drink. You can see more information about what's included in our... More
    0
    Votes
    browneyez83
    18 September 2017|
    Answer
    Response from Sandra R | Property representative |
    Hello Browneyez83, Yes, there is a children's pool at the resort. We have a Kids Club offering different activities to children aged 4 to 12 years old. Younger kids may be able to participate in some activities accompanied... More
    0
    Votes
    Room Tips
    "All rooms are good rooms, only have four floors and all provide an ocean view."
    Read review
    "Ask for one down the middle of the property or closer to the beach, away from employee buses and tennis..."
    Read review
    "There are rooms with garden. That is very nice."
    Read review
    "Beach front and pool walkouts."
    Read review
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