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The Royal Haciendas All Suites Resort & Spa

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3,035 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Haciendas All Suites Resort & Spa
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Showing 2,631: English reviews
Albuquerque, NM
1 review
Reviewed 24 December 2015

An excellent family experience. We planned a two week stay, with two complete villas, to accommodate 15 family members(not all there at any one time), including 4 generations. The kids programs were great.

Review collected in partnership with this hotel

Helpful?
Thank NMTraveler33
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear NMTraveler33, Thank you for taking the time to review your stay with us. We are happy to learn that you had lovely vacation and it is wonderful to read that 4 generations of your family enjoyed our service. We appreciate your feedback and look forward to welcoming you back soon. Kind Regards, More 

Denver, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 December 2015

Our extended family spent a week here in early December. It is a lovely resort and the staff are very kind and helpful. Our concierge helped us find a dentist in Playa for an emergency. It is easy to feel relaxed but there is always something going on by the pools or at the Rotunda bar. The on-premises grocery store... More 

Review collected in partnership with this hotel

Helpful?
Thank Valerie E
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Valerie E, Thank you for taking the time to review your stay at The Royal Haciendas. We are delighted to read you spent a nice family vacation and our staff's cordiality and hospitality covered your expectations. We appreciate your feedback and look forward to welcoming you back soon. Best Regards, More 

North Haven, Connecticut
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 December 2015

The buffet's were ok but those of us that ordered from the menu were sadly disappointed. Burnt Coconut shrimp, and barbaque nacho's. Just awful. The wait staff in the pool bars were not pleasant at all. They don't represent the Royal Resorts quality of service.

Review collected in partnership with this hotel

Helpful?
2 Thank lynniforget
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear lynniforget, Thanks so much for taking the time to review your stay at The Royal Haciendas. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. As you mentioned, the behavior described does not comply with the Royal Resorts Quality Standards. I've contacted you offline so that we can learn more about your stay... More 

Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 December 2015

If you want escape from everyday life go there. We didn't attend presentation, but visited Cozumel and down town of Playa del Carmen. We did it second time in a row and almost certainly will do it next year. We like it there.

Review collected in partnership with this hotel

Helpful?
Thank Boris M
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Boris M, Thank you for taking the time to review your stay with us. We are glad to know you enjoyed a relaxing vacation at The Royal Haciendas. We appreciate your feedback and look forward to welcoming you back soon. Warm Regards, More 

Cleveland, Ohio
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 December 2015

Extremely clean, quiet, very comfortable and safe environment. Not much to do in the evenings, but the food is great. Enjoyed ourselves very much for a week. Especially pools and hot tubs. Highly recommend the spa! All the Staff were very polite and friendly. We will be back again!

Helpful?
Thank olgakropkook
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear olgakropkook, Thank you for taking the time to provide feedback about your recent stay with us. We are glad to know you liked the comfort and security of our facilities, as well as the pools and our culinary offer. We hope to serve you again very soon on your next vacation to the Riviera Maya. Warm Regards, More 

Powell, Ohio
Level Contributor
11 reviews
Reviewed 21 December 2015

Close to Playa del Carmen and Cozumel. Of all Royal properties this is the farthest south, so it is closer to all the southerly attraction in Tulum, Playa del Carmen, and Cozumel. If you like anything south of Cancun this is a great place to stay.

Review collected in partnership with this hotel

Helpful?
Thank therrell7
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear therrell7, Thank you for taking the time to review your stay with us. We are glad to know our service met your expectations and you liked our convenient location in the Riviera Maya. We appreciate your feedback and look forward to welcoming you back soon. Kind Regards, More 

Monterey, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 December 2015

The scuba diving course was a great educational experience. Instruction was very well coordinated and orderly and dive-masters Jason and Patrick were the best instructors one could ask for in attempting to learn the intricacies of scuba technique. Safety was repeatedly and highly emphasized. Anyone fearful of scuba diving should have no problem getting over their fears under the care... More 

Helpful?
Thank Jerry A
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Jerry A, Thank you for taking the time to review your recent stay at The Royal Haciendas. We are glad to learn you liked the services of our onsite dive center and had a wonderful experience at our resort. We appreciate your feedback and look forward to welcoming you back soon. Best Regards, More 

1 review
Reviewed 19 December 2015 via mobile

Very nice facility. Very clean well maintained. A mart which carries a great selection of everything you might want or need without leaving the resort beach wear, accessories, jewelry, food, wine. A restaurant serving breakfast, lunch and dinner that sits overlooking the ocean. A medical facility. Spa. A bar/lounge. Live music. An upscale restaurant with a private dining room for... More 

Helpful?
Thank Mary F
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Mary F, Thank you for taking the time to review your stay with us. We're glad to learn that you liked the cleanliness of our facilities and the convenience of having the Royal Market within the grounds of the resort. We appreciate your feedback and look forward to welcoming you back soon. Kind Regards, More 

New York City, New York
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 December 2015

Pleasant environment, immaculate,not too large. Nice activity programs both for adults and children. Did not like having to take the all inclusive plan for meals. Breakfast is quite good with lots of choices and an omelette maker. But the buffets for lunch and dinner are not good. However, try to have your dinner in the one a la carte restaurant... More 

Helpful?
Thank JanicePage
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear JanicePage, We are happy to learn you liked our spacious rooms and enjoy our closeness to Playa del Carmen. It is wonderful to read comments from the guests who notice the hard work of our staff in keeping the beach clean every day. We appreciate your feedback and we hope to welcome you back on your next vacation to... More 

Fort gibson
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 December 2015 via mobile

I will start off by saying this is the best resort we have ever been to. There isn't one thing that I can complain about. This is a lengthy review, but I think it is everything anyone needs/wants to know about this resort. This is simply what we experienced. All inclusive package: Well worth the money!! Ordering anything and everything... More 

Helpful?
7 Thank Katherinena
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Katherinena Thank you for taking the time to provide feedback about your recent stay with us. We're happy to read our REFINE All-Inclusive package covered your expectations. We work hard to satisfy the needs of all our guests and we're glad to learn that we achieved this goal with you. We're sure your very extensive review will help other... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $307 - $771 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#3 Family Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travellers.
365 questions
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Avon, Indiana
1 month ago

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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get as close to the beach as you can.”
 of 5 bubbles glogue34, 1 Dec 2016 | Read review
“There is not a bad room location at this resort. It's a great size and easily accessible for all stages of life. ”
 of 5 bubbles 49pattib, 30 Nov 2016 | Read review
“Turn down service only showed up twice. Not a big deal unless you are 8 years old wanting the next sucker”
 of 5 bubbles cliffb950, 28 Nov 2016 | Read review
“The rooms are really beautifully furnished and appointed, shampoo is now provided, all the sleeping options including the couch are very comfortable and high quality, no shortage of towels!”
 of 5 bubbles carolynsX5738GL, 27 Nov 2016 | Read review
“The rooms are nice and spacious and easily sleep 6 with plenty of storage so those sleeping in the main room have space to put their things away. The mattresses are stiff and not very comfortable but could easily be remedied with an extra thick mattresses pad.”
 of 5 bubbles DaniH865, 27 Nov 2016 | Read review
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