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The Royal Haciendas All Suites Resort & Spa

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The Royal Haciendas All Suites Resort & Spa
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3,271 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Haciendas All Suites Resort & Spa
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Showing 2,836: English reviews
Dallas, Texas
Reviewed 14 March 2016

Some of the most beautiful beaches in Playa. Rooms are well equipped. Unless you are a 'big' drinker, I would recommend not doing the all-inclusive. There are so many fun places to go in town. The resort's breakfast is excellent and a good value, also the pool-side service and restaurants are excellent. We don't really like the evening buffets though....

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Helpful?
Thank Julie N
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Julie N, Thanks so much for writing another review about The Royal Haciendas. We love hearing from our members and their vacation experiences. It sounds like you were able to enjoy our convenient location near Playa del Carmen and visited the town for sightseeing. We thank you for your continued loyalty and we can't wait to have you back...

Goshen
Reviewed 14 March 2016

Beautiful resort. excellent service and friendliness. the beach was constantly raked and clean. walking on the beach past other resorts the seaweed was everywhere, but not here! room and balcony were superior.

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Thank Karen S
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Karen S, Thank you for taking the time to post your review about our resort. We take pride on our resort's cleanliness. Our staff works real hard to keep our beaches clean of seaweed and for us is rewarding to learn you've noticed it during your most recent visit. We're glad to learn you've enjoyed your stay at The...

Greenwood Village, Colorado
Reviewed 12 March 2016 via mobile

I've stayed at the Royal Haciendas on two separate occasions and enjoyed both visits immensely. The rooms are clean and spacious. The store is well stocked so as to give plenty of options if you choose to cook a meal or two. The pools are beautiful. The staff is friendly and go out of their way to get to know...

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Helpful?
Thank 19SandyD19
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear 19SandyD19, Thank you for taking the time to write about your recent visit to The Royal Haciendas. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we...

East Lansing
Reviewed 12 March 2016

Everything about the Haciendas is wonderful. The staff is exceptional. They are attentive and efficient. Lots of activities for all ages. If you just want to do nothing, it is the ideal spot. The grounds are well kept and beautiful.. The water views are breathtaking. Nearby Playa del Carmen has wonderful shopping and restaurants. The area is very safe and...

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Helpful?
Thank Sharon H
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Sharon H, It’s great to hear from you and thank you so much for your review. We always appreciate feedback from each and every one of our guests. We’re thrilled to hear that The Royal Haciendas was the perfect location to host your recent getaway. Our location near Playa del Carmen is just one of the perks that we...

Michigan
Reviewed 12 March 2016

Hotel was clean, updated and the service was good, staff is very friendly and making sure you're comfortable and happy.Make sure you ask for all the benefits included in your package. Food is good and there's a lot of activities for all ages every day of the week. Definitely family environment. We had an incident in which one of our...

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Helpful?
Thank Xty82
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Xty82, Thanks so much for taking the time to give us a review of your stay. We’re happy to hear that we were able to provide you with great service to make the most out of your vacation. Our staff is always eager to help and we're glad to learn you noticed it during your most recent visit. We're...

Blue Springs, Missouri
Reviewed 11 March 2016

The hotel itself could not be cleaner, they are always fixing or cleaning something. The rooms were a nice size as well as the bathroom, just wish that some of the rooms had king beds instead of two doubles. The food we had in Los Morales was very good and plentiful. The buffet food was just ok, I mostly ordered...

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4Thank lauriedoutt
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Lauriedoutt, Thank you so much for taking the time to review your stay with us. Feedback from our guests is important to us. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We truly value all of our guests and are disappointed to hear that your...

Reviewed 11 March 2016 via mobile

Check in: It was quick, easy and uneventful. Their enthusiasm and energy is dialed down. At check, a concierge greets you and talks about the resort. Ultimately to invite you to a breakfast to sell you a timeshare. We are shown to our room and then we call the bell boy for our luggage, which took about 45 min. Which...

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Helpful?
1Thank Alfonso S
Sandra R, Online Community Care at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Alfonso S, Thanks so much for taking the time to give us a review of you stay. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to give our guests the best location, value, amenities and service. We appreciate you letting us...

Corinth, Texas
Reviewed 11 March 2016

The royal haciendas is a quality resort! The rooms are clean, spacious and have a great view. We had a garden view room but still saw the ocean. The staff was friendly and didn't make me feel like an idiot when I didn't speak their language. I really appreciated that. The food was delicious, the cooks and wait staff were...

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1Thank Bmf1975
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Bmf1975, Thank you for taking the time to review us on TripAdvisor. We're happy to hear that you were able to enjoy yourselves around the resort and we're glad to learn that our staff made you feel right at home. You couldn't give us any higher compliment than a return stay, and we would love to have the ability...

Reviewed 11 March 2016 via mobile

Had a great time. Staff was superb, good food and drink and a beautiful resort. The amenities such as the gym, fitness classes, snorkeling, kayaking ,health lectures, kid's club, pools and spas offer something for everyone.

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Helpful?
Thank Chris C
Sandra R, Online Community Care at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Chris C, Thanks for the review, and for sharing the experience of your recent getaway with the TripAdvisor community. We couldn't be happier to hear our guests enjoyed their stay with us. It's great that you were able to take advantage of so many of the amenities available around the resort. We hope to see you again soon in...

Reviewed 10 March 2016

This is my 3rd stay in 3 years. The people, amenities, sight seeing, are super. Could not ask for more. My only problem was the food. I can't put my finger on the problem. Maybe I'm just bored with the same old same old. There are some really excellent dishes and they are presented well. There is a large variety,...

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Helpful?
1Thank Ray G
Sandra R, Online Community Care at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Ray G, Thanks so much for writing a review about your stay. It seems that the third time is even more of a charm for you, and we thank you for your continued loyalty. It is wonderful to read that our service, our staff's cordiality and amenities covered your expectations. We appreciate you letting us know your thoughts regarding...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $318 - $643 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#3 Family Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travellers.
414 questions
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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have a view of the ocean. All the rooms we have stayed in are equally great.”
 of 5 bubbles KathleenAnn1956, 22 Mar 2017 | Read review
“Choose a room with a view of the ocean”
  • Turkey made from a towel by Jorge Eduardo
 of 5 bubbles CarolJackRocky, 16 Mar 2017 | Read review
“Please make use of your personal concierge”
 of 5 bubbles 957mukeshp, 13 Mar 2017 | Read review
“Rooms on 3rd & 4th floors tend to provide more privacy & better views.”
 of 5 bubbles kjtennis, 13 Mar 2017 | Read review
“northern rooms will get more sun exposure if desired.”
 of 5 bubbles 395patricka, 12 Mar 2017 | Read review
5 of 5