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The Royal Haciendas All Suites Resort & Spa

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3,036 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Haciendas All Suites Resort & Spa
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Showing 2,632: English reviews
Philadelphia
1 review
Reviewed 2 November 2015

I love this place, but not liking this all inclusive that they put at the resort. They ruin it for the members that do not use it. Everything else is great. Every member of your family will enjoy their week stay from toddlers to adults.

Review collected in partnership with this hotel

Helpful?
Thank Lissyliss926
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Lissyliss926, Thank you for taking the time to review The Royal Haciendas. We are sorry to learn you have a negative perception of our REFINE All-Inclusive package, which is also available for members. It is the perfect option for families who want to make the most of their stay at our resorts and have access to all-inclusive amenities, dining... More 

Maineville, Ohio
Level Contributor
173 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 2 November 2015

We had one of the best beffets today at lunch.Good quality and amazing variety.Very reasonable pricing.Located in the Royal Haciendas.The pool bar is ok but for a little more get a lot more here.Many good places in Playa but if you want to stay on property this is a good choice.

Helpful?
Thank Bob W
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Bob W, Thank you for taking the time to write about your recent stay at The Royal Haciendas. We are delighted to know that you enjoyed the variety and quality of our culinary offer at Palapa del Sol. We aim to provide the highest satisfaction levels and we are happy to learn we achieved this with you. We appreciate... More 

Palm Springs, California
Level Contributor
190 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 1 November 2015

Love the placid waves and daily cleaned beach area. The pools and swim-up bars are welcoming and refredhing. There are many outdoor showers and restroom facilities available throughout. The pool grills offer a wonderful selection of delicious food...try the shrip tacos...the best!

Review collected in partnership with this hotel

Helpful?
Thank Desertconcierge
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Desertconcierge, Thank you for taking the time to review your stay at The Royal Haciendas. We are glad to learn that you liked our pools, swim-up bars and the variety of food that our pool grills offer. We see that you savored our shrimp tacos, which are very popular amongst our guests. So happy you liked them! We appreciate... More 

San Mateo
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 October 2015

We had a great 6 days off. Found the accommodations excellent. Food was much better than expected. In particular, Los Murales, was excellent. All the people working there were extremely friendly. Beach was nice and pools were excellent.

Review collected in partnership with this hotel

Helpful?
1 Thank peterlX6726QY
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear peterlX6726QY, Thank you for taking the time to review your stay with us. One of the aspects that stand out about The Royal Haciendas is the friendliness and hospitality of our staff and we are happy to learn that this quality made your stay enjoyable. It is also wonderful to read that you enjoyed our culinary offer at Los... More 

Ankeny
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 October 2015

Staff makes our stay extremely enjoyable and our stay relaxing facilities are up to date and true quality Eddie, David, Edwardo, Carlos, Ramondo, Antonio make extra efforts to care and are the reason we cannot wait to come back

Review collected in partnership with this hotel

Helpful?
1 Thank williamdM1571OF
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear williamdM1571OF, Thank you for taking the time to review your stay at The Royal Haciendas. Our staff works very hard to provide the highest levels of satisfaction and we are happy to learn we have achieved this with you. It is wonderful to read kind comments such as yours where the hosts that left a good impression are mentioned... More 

Kirkland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 October 2015

When booking, be sure you know this is a timeshare property and is for owners that have been coming to this property for years. Service/offerings/amenities to all inclusive "guests" are mediocre and inconsistent.

Review collected in partnership with this hotel

Helpful?
3 Thank Rebekah R
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Rebekah R, Thank you for taking the time to review your recent stay at The Royal Haciendas. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can learn more about your stay experience and review our procedures with the areas involved. We hope we have the... More 

mission viejo, Cambodia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 October 2015 via mobile

Perfect in every way! A special shoutout this week to Emmanel Redondo for his yoga and Pilates classes and Lis for her extra yummy made to order anytime you want them fruit smoothies. Year after year we look forward to returning to the Royal Hacienda's to renew friendships and make new ones. It's a wonderful place for children and adults.... More 

Helpful?
2 Thank Alex B
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Alex B, Thank you for taking the time to review The Royal Haciendas. Our utmost goal is to provide an excellent vacation experience to all our members and guests and it is wonderful to learn we achieved this with you. We will pass along your positive comments about Emmanuel and Lis to Management, and will let them know you... More 

Fremont, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 October 2015 via mobile

I've been coming here every year for the past 7 years and when I leave and can't wait to return. This is my home away from home. The resort is clean, beautiful, peaceful and they have the most welcoming staff. The activities are great. We love going to Yoga, Zumba, water aerobics and other fun activities the resort provides. Rodolfo... More 

Helpful?
2 Thank mybeach1
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear mybeach1, Thank you for taking the time to write a review about The Royal Haciendas. We are pleased to learn that we have met your expectations each and every year that you have been part of the Royal Resorts family. It is also wonderful to read that you have made the most of your stay with us by enjoying... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 October 2015 via mobile

We thoroughly enjoyed our week at the Royal Hacienda. The resort is always maintained impeccably, the rooms, the public areas and the grounds. The pools are fantastic and the service has always been spot on. Sadly, their technical staff cannot seem maintain the Wi-Fi service. The Wi-Fi is spotty at best. It is not on long enough to post this... More 

Helpful?
1 Thank Jeff A
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Jeff A, Thank you for providing feedback about your recent stay at The Royal Haciendas. Maintaining our facilities spotless is one of our main goals and we are glad to know that we have achieved this by providing a clean environment for your vacation. We apologize for not having met your expectations regarding our wireless connection service. You will... More 

Islamorada, Florida
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 30 October 2015

The Royal Haciendas is a great time share resort. Absolutely spotlessly clean grounds and villas. The furnishings, kitchen supplies, etc. are top of the line. The villas are spacious including 1 and 2 bedroom units. The full kitchen includes an oven, cook top, microwave, full sized refrigerator, dishwasher and double sink. The TV in the living area is HD with... More 

Helpful?
Thank LivingLifeonVacation
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear LivingLifeonVacation, Thank you for taking the time to write a review about your recent stay at The Royal Haciendas. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest without noise or any annoyance. We're glad to learn you enjoyed this relaxation. We are happy to... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $306 - $777 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#3 Family Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travellers.
365 questions
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Avon, Indiana
1 month ago

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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for "Ocean View" - front ocean pools are closer to the pool and ocean, back ocean view is quieter.”
 of 5 bubbles Shawna88, 3 Dec 2016 | Read review
“Get as close to the beach as you can.”
 of 5 bubbles glogue34, 1 Dec 2016 | Read review
“There is not a bad room location at this resort. It's a great size and easily accessible for all stages of life. ”
 of 5 bubbles 49pattib, 30 Nov 2016 | Read review
“Turn down service only showed up twice. Not a big deal unless you are 8 years old wanting the next sucker”
 of 5 bubbles cliffb950, 28 Nov 2016 | Read review
“The rooms are really beautifully furnished and appointed, shampoo is now provided, all the sleeping options including the couch are very comfortable and high quality, no shortage of towels!”
 of 5 bubbles carolynsX5738GL, 27 Nov 2016 | Read review
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