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29/10/2017 30/10/2017
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    The Royal Haciendas All Suites Resort & Spa

    Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
    (954) 736-5831
    Hotel website
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    29/10/2017 30/10/2017
     17 people are viewing this hotel
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    US$219US$251
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    Overview
    • Excellent66%
    • Very good24%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
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    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Spa
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Tennis Court
    Kids Club
    Housekeeping
    Self-Serve Laundry
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.0 Star Hotel
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    Offers from The Royal Haciendas All Suites Resort & Spa
    Special Offer: GET $300 USD in Credits!
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    Occidental at Xcaret Destination
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    Rooms
    29 Oct30 Oct
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (3,678)
    There are newer reviews for The Royal Haciendas All Suites Resort & Spa
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    901 - 905 of 3,139 reviews

    Reviewed 10 May 2016

    Do better. We had the worst maid - she left dirty cleaning cloths on table and floor, did not clean thoroughly. Worst service at Royal Resorts in the 37 years we've been members. CD player not working.More

    Review collected in partnership with this hotel
    1  Thank 678annettef
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 12 May 2016

    Dear Annette, Thank you for your feedback. We always encourage our members to let us know right away of any needs or issues that they encounter during their stay, as we want the opportunity to make it right. I'm sharing your comments with our management...More

    Reviewed 10 May 2016

    Chichinitza. Was closer going from here vs cancun. We took the express trip to this new 7 wonders of the world. We also visited tulum ruins from this resort. And joya the cirque de soleil show The resort is lovely. Furniture great. Completely stocked kitchen...More

    Thank Mary Jo L
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 13 May 2016

    Dear Mary Jo L, Thank you for taking time to post about our resort. We're sure that TripAdvisor community will appreciate your insights about our resort and your overall experience of tours and things you can do near the area. We look forward to welcoming...More

    Reviewed 10 May 2016

    We love coming to the Royal Haciendas resort. The villas are beautiful and so comfortable, The entire resort is so well maintained and looks like it was just built. The staff are so friendly and make you feel really welcome. Incredible beach with kayaks and...More

    Review collected in partnership with this hotel
    Thank X5268YCdavidm
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 10 May 2016

    Dear David, We appreciate you taking the time to post about our resort. We're happy to see you had a great vacation with us. We look forward to welcoming you again during your next visit to the Riviera Maya. Warm Regards.

    Reviewed 10 May 2016

    This was our first time staying at a large resort like Royal Haciendas. We tend to prefer small, quiet boutique hotels so we were a little nervous going. Quite the opposite! We had a wonderful time and thoroughly enjoyed our week there. Every single staff...More

    Thank NYMemorymaker
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 10 May 2016

    Dear NYMemorymaker, Thanks for the review, and for sharing the experience of your recent getaway. We couldn't be happier to hear our guests enjoyed their stay with us. We're sure that the TripAdvisor community will appreciate your comments and insights about staying at The Royal...More

    Reviewed 10 May 2016 via mobile

    So we booked thru Expedia and we were supposed to get a room with 2 queen bed but the beds we got were more like full size... Also, we got the b side of the villa which was extremely small but that's ok cause we...More

    1  Thank cabraldaisy
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 11 May 2016

    Dear Daisy, Thank you for taking the time to review your stay with us at The Royal Haciendas. We couldn't be happier to hear our guests enjoyed their stay with us. We're glad to see you got to try our shrimp tacos. They're very popular...More

    Occidental at Xcaret Destination
    13,053 reviews
    #71 of 211 hotels in Playa del Carmen
     
    BRIC Hotel & Spa
    509 reviews
    #47 of 211 hotels in Playa del Carmen
     
    Platinum Yucatan Princess All Suites & Spa Resort
    5,671 reviews
    #60 of 211 hotels in Playa del Carmen
     
    Petit Lafitte
    1,565 reviews
    #8 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Room Service
    • Free Parking
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Concierge
    • Multilingual Staff
    • Self-Serve Laundry
    • Babysitting
    • Shuttle Bus Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Tennis Court
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$186 - US$473 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Family Hotel in Playa del Carmen
    • #17 Green Hotel in Playa del Carmen
    • #34 Luxury Hotel in Playa del Carmen
    • #34 Romantic Hotel in Playa del Carmen
    • #34 Spa Hotel in Playa del Carmen
    • #36 On the Beach Hotel in Playa del Carmen
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 252
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Booking.com, Travelocity, Expedia, Orbitz, Hotels.com, Cheap Tickets, Cancelon, TripOnline SA, Hotwire, Evoline ltd and getaroom.com so you can book your The Royal Haciendas All Suites Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • The Royal Haciendas Hotel Playa Del Carmen ,
    • Royal Haciendas Hotel ,
    • Royal Haciendas Playa Del Carmen ,
    • The Royal Haciendas All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
    Add Photo Photos
    Traveller (1901)
    Pool & Beach (462)
    Room & Suite (442)
    Dining (149)
    Hotel & Grounds (1128)
    Bathroom (18)
    Family and Play Areas (12)
    Business Centre & Event Rooms (1)
    Nearby
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    Ask a question
    Questions & Answers
    Sanjay S
    5 October 2017|
    AnswerShow all 2 answers
    Response from Sandra R | Property representative |
    Hello Sanjay, Yes, the Royal Haciendas is wheelchair accessible. Warm Regards.
    0
    Votes
    tlsmalone
    18 September 2017|
    AnswerShow all 2 answers
    Response from Sandra R | Property representative |
    Hello tlsmalone, The all-inclusive package at The Royal Haciendas works the same as at The Royal Sands. You have to sign a bill after every food and drink. You can see more information about what's included in our... More
    0
    Votes
    browneyez83
    18 September 2017|
    Answer
    Response from Sandra R | Property representative |
    Hello Browneyez83, Yes, there is a children's pool at the resort. We have a Kids Club offering different activities to children aged 4 to 12 years old. Younger kids may be able to participate in some activities accompanied... More
    0
    Votes
    Room Tips
    "Definitely get a room with a hot tub on the balcony."
    Read review
    "2nd Floor and above for a bit better view"
    Read review
    "Our only complaint in the 2-room villa we were assigned was that it had a very loud AC unit. It kept the..."
    Read review
    "there is an A or B option. The A option is bigger and has the kitchen"
    Read review
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