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Riviera Maya Suites

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312 Reviews from our TripAdvisor Community

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Showing 151: English reviews
Toronto, Canada
Reviewed 13 February 2010

As the title of our review states, this is the second time we have stayed at the Riviera Maya Suites. We loved our stay once again and are already planning our third visit. Simply put, we enjoyed both playing and relaxing on an exceptional beach, with old and newly found friends. With 5th Avenue being just steps away, we had...

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Helpful?
Thank FamilyM-2010
RivieraMayaSuites, Guest Relations Manager at Riviera Maya Suites, responded to this review

Dear Guest, Thank you very much for your comment. We would like to thank you for giving us the opportunity to offer our services and made your holidays a moment to be remembered. We hope to see you very soon. Best Regards from all the Riviera Maya Suites team.

Reviewed 10 January 2010

Fantastic hotel, clean, luxurious and comfortable. The staff were so friendly, helpful and welcoming. Food was plenty and delicious. The beach is clean and picturesque with plenty of sun beds and lounge furniture. Would def recommend and would visit again.

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1Thank AimeeP2
New York City, New York
Reviewed 6 January 2010

Nicely equipped apartment, very comfortable and clean, super patio. Simona was great, responding to my LateRooms reservation within minutes, providing driving directions and arranging for a member of staff to meet us on arrival as reception would be closed. He was very helpful and said "don't worry" to the $4 tip I offered. The adjoining hotel's beach is adequate but...

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Thank chacann
Rio de Janeiro, RJ
Reviewed 6 January 2010

we went to Riviera maya suites for the christmas in a group of 8 people. All of us were very satisfied with the confort of the apartament of 3 bedrooms and we felt as with we were in our house. We were very near of the restaurants and shops, the beach in the palapas is very beautiful and the bar...

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1Thank lucilion
Houston
Reviewed 8 December 2009

We booked a 2 bedroom based on favorable comments on Trip Advisor. We were not disappointed. Simona and staff very responsive, polite and helpful. The location is close to 5th street but a block or so away from the noise and activity. These are large units with great patios. A first or second floor unit may not have a somewhat...

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Helpful?
Thank Longhorn1975
RivieraMayaSuites, Reservations Manager at Riviera Maya Suites, responded to this review

Dear Value Guest, We wish to thank you for taking time to share such positive comments about your stay with us and especially about our staff. I am glad to know that the flooding to your unit after the rain did not incommode you too much in your vacation. Our maintenance did all the necessary work to avoid a future...

Reviewed 4 December 2009

Riviera Maya Suites is a wonderful condo hotel; perhaps one of the best we have ever stayed in. We rented 2 2-BR condos for our family and everything was perfect. The staff is professional, friendly and helpful, the facilites perfectly maintained and the location can't be beat. Security and privacy are tops. Access to the beach facilities at the ajoining...

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2Thank black5603
RivieraMayaSuites, Reservations Manager at Riviera Maya Suites, responded to this review

Dear Value Guest, On behalf of Riviera Maya Suites Team, we wish to thank you for taking time to share such gracious comments about your stay with us. Thank you very much for placing Riviera Maya Suites above all the new and respectable competitors in Playa del Carmen. We all work very hard to meet our guests´ expectations every day...

Golden, CO
Reviewed 1 December 2009

We stayed in a second floor three bedroom condo at Riviera Maya Suites for a week leading up to Thanksgiving. We had high expectations for our stay because of the reviews on TripAdvisor, but everything exceeded our expectations. **CONDO** We had 4 adults and 2 kids (ages 4 and 7) on our trip and everyone loved the condo. There was...

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Thank cojen
RivieraMayaSuites, Reservations Manager at Riviera Maya Suites, responded to this review

Dear Guest, On behalf of the Riviera Maya Suites Team, we wish to thank you immensely for taking time to write such a great and detailed review about our place. We are delighted to know that you have enjoyed your stay with us. Thank you very much for your comment about the illuminating situation around the pool, we changed the...

Reviewed 12 October 2009

My husband and I stayed there for our honeymoon and it was amazing. All inclusive which means food all day every day. The people were so nice. Right on the beach. Pools all around the hotel. Wonderful A/C in our suite. Best week of my life!

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1Thank cheriasharp
Walnut Creek
Reviewed 9 October 2009

The first thing to say is that Simona Humme (apartment manager) is a great hostess. Far before we arrived for our stay, Simona had responded to every email inquiry I sent about the apartment, the area, and things to do with children. She made our stay so easy! All other staff are professional and friendly. By end of the week,...

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Helpful?
Thank TheAteamWalnutCreek
RivieraMayaSuites, Reservations Manager at Riviera Maya Suites, responded to this review

Dear Value Guest, I wish to thank you very much for taking time to convey us your kind comments. We are very proud to receive so positive reviews from our guests, but at the same time, we never forget, that we need to improve our service continually to stay at the same or a better standard. We hope to welcome...

Bad Aussee
Reviewed 11 August 2009

shortly after leaving RMS by the transfer bus RMS had arranged we were stopped by a pick up of the town authority as the bus of Cancun should not have been authorized to pick up passengers in Playa del Carmen. Endless negotiations started. Taxi community members, newspaper reporters appeared, a lot of mobile calls were made but nobody cared if...

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Thank soling
RivieraMayaSuites, Reservations Manager at Riviera Maya Suites, responded to this review

Dear Guest, Thank you very much for your comment on Trip Advisor. Please accept my apologies for the problem you had with the transportation from the Hotel to the airport. We verified the situation with the transportation agency, as they are a serious legal business with all authorization they need to offer their services and we have a long time...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Free Parking
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Riviera Maya Suites has 12 exclusive apartments of two and three bedrooms, specially designed for family vacations by the owners of the well known Hotel Las Palapas, pioneers at Playa del Carmen. The apartments are fully equipped with high quality appliances, in order to fulfill all your needs and exceed your expectations. At Riviera Maya Suites you will enjoy an unforgettable experience at the Mexican Caribbean, taking advantage of the great location of our vacation rentals, only a few steps away from the beautiful white sand beach fringed by turquoise, crystal clear Caribbean water, where you can choose from an ample range of water activities like scuba diving and snorkeling at the Ccoral Rreef, yachting on Caribbean Sea, amazing sport fishing, and many others.Also, as Riviera Maya Suites guest, you will enjoy access to the private beach club, and all the facilities of the famous Hotel Las Palapas, the perfect place to laid back and enjoy the sun, the ocean breeze trough palm trees, and the magical atmosphere that can only be found at the particularity of Playa del Carmen, México.The building has a nice private swimming pool and is equipped with an elevator servicing from the covered parking lot of the semi basement to the three apartment floors.The roof has been designed as a solarium, from there and particularly from the third floor penthouses you can enjoy a spectacular view of the turquoise Caribbean Sea.The building offers 2 or 3 bedroom Suites. Each bedroom has a private bathroom. The main bedroom has one king size bed, the second bedroom has 2 double beds, the third bedroom has 2 individual beds. We can offer cribs and extra bed. There is a large living and dining room and nice balcony with chairs, table and hammocks. ... more   less 

Additional Information about Riviera Maya Suites

Address: Av 32 Norte S/N | Entre 5ta Avenida y 1era Avenida, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $212 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Riviera Maya Suites 3*
Number of rooms: 16
Reservation Options:
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Also Known As:
Riviera Maya Hotel Playa Del Carmen
Riviera Maya Suites Playa Del Carmen, Mexico
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Questions & Answers

Here's what travellers have asked, with answers from Riviera Maya Suites staff and other travellers.
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Questions? Get answers from Riviera Maya Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer the rooms that have inner view instead of street view because it can be noisy on the street”
 of 5 bubbles 3Relax333, 13 Aug 2016 | Read review
“Rooms on the 3rd floor have lovely views over the trees in the gardens.”
 of 5 bubbles sianhw, 2 Apr 2016 | Read review
“We stayed in the three bedroom penthouse and had three bedrooms with three bathrooms, a slight view of the water, and ample space!”
 of 5 bubbles 353samanthaf, 2 Feb 2016 | Read review
“Ask for a room away from 5th Avenue.”
 of 5 bubbles Jill010, 9 Jan 2016 | Read review
“don't get the bungalow and make sure the path to the beach is fixed”
 of 5 bubbles jessem148, 29 Jul 2015 | Read review
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