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Rosewood Mayakoba

Travellers' Choice award winner
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Rosewood Mayakoba
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1,619 Reviews from our TripAdvisor Community

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Showing 1,443: English reviews
Toronto, Canada
Reviewed 2 weeks ago

About 5 years ago we stayed at Rosewood for the first time and the experience was nothing short of excellent. Service is always impeccable and the attention to detail surpasses any other place I have stayed at. Fast forward to the present, once again we find ourselves at Rosewood Mayacoba. The difference this time is we loved this place so...

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Helpful?
4Thank angeline2017
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear angeline2017, Thank you so much for your review, your visits, and for being such a valued part of the Rosewood Residence community. In an effort to offer our guests a year-round chance to immerse themselves in the beauty of Mayakoba, these residences offer a hands-off approach to managing a vacation home. And, as you mention, access to our signature...

Reviewed 2 weeks ago

For the third time in just over a year, we are returning to Rosewood Mayakoba, our absolute favorite vacation spot on this planet! The amazing hotel itself and gorgeous surroundings would be reason enough to place this destination at the top of our list, but it's the spectacular service that is delivered by every single employee that puts this property...

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Helpful?
1Thank KristinafromTexas
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear KristinafromTexas, We can't thank you enough for your kind words about our resort and service. At Rosewood Mayakoba, we want every guest to experience the warm and personalized service that you felt throughout your stay. We will pass on your compliments to Christian, Jose Maria, Ezekial, and the rest of our dedicated staff. It’s also wonderful to read that...

Los Gatos, California
Reviewed 3 weeks ago

Five stars!!! Impeccable service, amazing food.! Bikes provide a quick adventure throughout the property. The 24-hour spa will satisfy even the most discerned visitors. Chef Juan Pablo is amazing. Take the Tequila Tasting Cruise through the lagoon to witness the beauty of the biosphere. Amazing new villas with boat and ground access. Amenities are endless, you will never want to...

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Helpful?
Thank ginaprosser
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear ginaprosser, Thank you for your review. We know how carefully our guests research their travel destinations, and we strive to exceed every expectation you might have set. Knowing you all appreciated the lush tropics and wildlife that call Rosewood Mayakoba home, as well as the range of activities we offer, like tequila tastings, we hope that you have the...

New York City, New York
Reviewed 3 weeks ago via mobile

The place is expensive really expensive but it's worth every penny just because of the management. Every hotel is going to encounter problems along the way .the issue is how they solve the problems and the The latest trend I luxury hotels Is butlers They usually don't work HERE THEY DO The butler is all over you without being intrusive...

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Helpful?
1Thank higlandtravel
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear higlandtravel, The pleasure was all ours, mine especially. We know you have a choice in resorts when you are planning your getaways, and we could not be more pleased to know you chose Rosewood Mayakoba. As you mention, sometimes issues may arise, as is the nature of traveling. That being said, I am very pleased to hear that our...

NY
Reviewed 3 weeks ago

Back in the real world after a beautiful week in paradise! Rosewood Mayakoba and it's team have done another amazing job as the most gracious hosts for our family.  We arrived to be greeted by our butler Tavo during the afternoon at our suite; the same one we had last year and you could easily see the slight improvements that...

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1Thank KBNY
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear KBNY, Thank you for visiting us from New York and for sharing such kind words regarding your stay. The size of our staff compared to the number of guests we normally have on property allows us not only to take care of your every need, but to anticipate your future needs, as well. Across every department, they work hard...

Chicago, IL
Reviewed 3 weeks ago

Rosewood Mayakoba is an impressive resort with top-notch service provided from the moment you step outside the Cancun airport. We were greeted by a chauffeur as soon as we stepped outside, our luggage was tagged, and a drink order was taken before we were ushered into a waiting Escalade for the drive to the property. Inside the car we were...

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3Thank KW1011
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear KW1011, Thank you for taking the time to recount your visit in such fine detail. We believe that your experience starts from the moment you step foot in Mexico, and indeed up until the last minute before you have to depart. Our aim is for your visit to feel like an immersive experience. Once you’re surrounded by lush tropics...

Collierville, Tennessee
Reviewed 3 weeks ago

Having a personal butler to attend to your needs was not something we expected or had on previous vacations. But Rosewood Mayakoba knows how to step it up in levels of service. Every single staff member we encountered was genuinely friendly and welcoming. The professionalism was obvious from the registration staff, landscaping crew, beach attendees, butlers, and literally every level...

Review collected in partnership with Rosewood Hotels & Resorts
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Helpful?
Thank philandjuliepassman
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear philandjuliepassman, Thank you both for choosing to spend time with us at Rosewood Mayakoba. We understand that butler service may not be something our guests are accustomed to, and we hope it was clear that your butler can be as involved in your stay as you would like he or she to be. Our team’s genuine compassion and dedication...

Minneapolis, Minnesota
Reviewed 4 weeks ago via mobile

I have been at wonderful places around the world, but the Rosewood Mayacoba exceeds expectations and is beyond any other resort we have visited. The service is impeccable, the staff charming and friendly and the setting is exquisite. We stayed before and after our meeting and made unique incredible memories. The spa is wonderful and the staff are welcoming. Perhaps...

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Helpful?
1Thank DeeElsie
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear DeeElsie, How wonderful that a trip for business could include an opportunity to relax and take in the beauty of Rosewood Mayakoba. Including a visit to the Spa and a gorgeous dinner by our own cenote sounds nothing short of amazing. We hope you made wonderful memories along our stunning beaches and in the lush serenity of the jungle....

Carmel, Indiana
Reviewed 4 weeks ago via mobile

This was a wonderful resort. It is amazingly peaceful. The staff are wonderful. The food on site is very good and they make wonderful cocktails. The only complaint I have is that the bed was very firm.

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Helpful?
1Thank allisone2011
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear allisone2011, Thank you, Allison. A sense of peace is exactly what we want our guests to feel after time spent amongst nature and under the care of our team. We appreciate your comments regarding the bed. Please know that we will do anything possible to make you more comfortable, so feel free to let us know if firmness is...

Summit, New Jersey
Reviewed 4 weeks ago

My wife and I have had the good fortune to stay at some incredible resorts around the world, however, we have never had as great a customer service experience as we had at the Rosewood Mayakoba. From the head of guest relations to the entire staff, we could not have felt more welcome and had our needs been more proactively...

Review collected in partnership with Rosewood Hotels & Resorts
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Helpful?
Thank A8078FOericl
Rosewood M, General Manager at Rosewood Mayakoba, responded to this review

Dear A8078FOerici, We can't thank you enough for your kind words about our resort and service. At Rosewood Mayakoba, we hope that every guest experiences the warm and personalized service that you felt throughout your stay. We would love to welcome you back to our resort, and to provide you with an even better experience next time. Sincerely, Daniel Scott...

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Deluxe Overwater Lagoon Suite (77)
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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Rosewood Mayakoba is situated on the Riviera Maya. This luxury resort in Mexico offers spacious suites and is located south of Cancun and north of the charming seaside village of Playa del Carmen.Surrounded by the emerald embrace of the jungle and caressed by warm Carribbean breezes, is a resort of rare luxury and indulgence. Rosewood Mayakoba is imbued with the unique spirit of Mexico's Yucatan Peninsula. A journey to this serene world, immersed in the dense green perfume of the jungle, captivates the soul with unimaginable tropical beauty,and pure, simple refinement. The ecological enclave of Mayakobá is a new, enlightened model of true luxury hospitality that celebrates the land without compromising it. Mayakoba embraces the government restrictions on development and mangrove preservation which has always been a top priority for the developers and designers. The Madrid-based construction company OHL, with 25 years of experience in Mexico, owned the land for many years before choosing how to build upon it. ... more   less 

Additional Information about Rosewood Mayakoba

Address: Ctra. Federal Cancun, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $1,040 - $1,832 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rosewood Mayakoba 5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Rosewood Mayakoba Hotel Playa Del Carmen
Rosewood Mayakoba Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#1 Top resorts Hotel in Playa del Carmen
#1 Luxury Hotel in Playa del Carmen
#1 On the Beach Hotel in Playa del Carmen
#1 Spa Hotel in Playa del Carmen
#2 Romantic Hotel in Playa del Carmen
#8 Green Hotel in Playa del Carmen
#11 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Rosewood Mayakoba staff and other travellers.
159 questions
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london
Old Tappan, New Jersey
Ottawa, Canada
4 months ago
Aberdare, United Kingdom

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Questions? Get answers from Rosewood Mayakoba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean front is awesome, but all rooms are amazing, i believe - butler service sets this place apart”
mjb1812, 25 May 2017 | Read review
“Absolutely Beautiful! It was like being in paradise! ”
anthonyandkellym, 23 May 2017 | Read review
“Rooms by the spa (700s) are very quiet”
  • Heated plunge pool.
  • Both indoor and outdoor showers available.
  • View down to the lagoon.
CurrieND, 22 May 2017 | Read review
“We had an ocean view suite and enjoyed the view and the breeze immensely. Everyone seemed happy wherever they were in the resort. Small enough so that you are able to meet lots of people who are all so relaxed and ready to engage!”
Mimi30076, 19 May 2017 | Read review
“Executive suite! We had an outside shower which we loved! The private pools are also temperature controlled, so you can decide whether you want to cool of, or just lounge in a hot tub. Get a bike as well! This way you can travel where ever you want to go. :-)”
joukev125, 16 May 2017 | Read review
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Prices are for 1 room, 2 adults
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