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Grand Riviera Princess All Suites Resort & Spa

AMOMAUS$192*
View Deal
Certificate of Excellence
GreenLeadersSilver level
11/05/2017 12/05/2017
1 room 2 adults 0 children
US$260*
US$192*
Great Deal
US$260*
US$218*
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Grand Riviera Princess All Suites Resort & Spa
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7,670 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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Showing 5,723: English reviews
London
Reviewed 6 days ago NEW

We did 10 days here. A stunningly beautiful resort, a lot of work goes into the grounds. We loved our time here tho, it was extremely relaxing, its a big resort so you don't feel like its busy. Food - Generally could not fault the food in the buffet, 4 buffet restaurants, 2 near reception, 2 closer to the beach....

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Helpful?
10Thank Princess1977
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Princess1977: We would like to thank you for choosing Grand Riviera Princess as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We would like to thank you for taking the time to highlight our hotel features down to the...

Winnipeg, Canada
Reviewed 6 days ago NEW

We stayed in the Villa Laguna suites. Very nice. Pool is in poor condition but Margarita, Hector and Pedro made up for it with their excellent service. Music from the party pool was very annoying and affected the ambience of the pool area. Food and staff in the buffet are excellent. Better than some of the restaurants. Definitely go to...

Review collected in partnership with this hotel
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Helpful?
2Thank Krista F
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Krista F: Thank you for choosing Grand Riviera Princess as your holiday destination and for taking the time to share your kind comments with our Trip Advisor readers. We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambiance to satisfy...

Reviewed 1 week ago NEW

From the moment we stepped off the shuttle we were quite impressed with the sheer grandness of the resort. Our quick, uneventful check in was a breeze, complete with glasses of champagne. Since we arrived at 2pm, we had to wait until 3pm to get into our room, but we just waited in the lobby bar, as we had our...

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Helpful?
5Thank Monkeymorris2014
Pilar O, COmmunity Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Monkeymorris2014: Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Riviera Princess. We are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambiance to satisfy all the needs of our valued...

Toronto, Canada
Reviewed 1 week ago NEW

This exotic Mexican place is one of the nicest locations for destination weddings if you are a beach person. The main dining area serves a variety of local and international cuisine, there fine dining restaurants open at night, a 24-hour bar, swimming pools, gym, dancing club, a place to watch sports and all kinds of other engagements to thrill and...

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Helpful?
1Thank Hazeleyes_vdm
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Hazeleyes_vdm: Thank you for choosing Grand Riviera Princess as your holiday destination and for taking the time to share your kind comments with our Trip Advisor readers. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, I will constructively use to...

Sydney, Canada
Reviewed 1 week ago NEW

We went on vacation here with friends and 3 out of 6 ended up sick that lasted for 10 to 14 days it hit us about 4 days into our vacation . This was our second time at this resort but never again ecoli isnt no laughing matter.

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Helpful?
7Thank brittanymira
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear brittanymira: Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Riviera Princess, I truly regret the inconveniences you had during your stay. Concerning the food please know that we have very strict controls for hygiene, which are supervised by Cristal, an external health, and safety organization, conducts regular inspections...

Reviewed 1 week ago

Mexico is a beautiful country but sadly this resort wasn't for us, My wife picked up a nasty virus from the water there as it was apparent that they were using tap water in the restaurant which we had been advised not to use. the salad smelt a bit fishy but other than that the food was ok. as for...

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Helpful?
2Thank Terry C
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Terry C: Thank you so much for taking the time to share with the Trip Advisor Community your feedback about your recent experience at Grand Riviera Princess. We would like to clarify that all water, ice, drinks and food that we offer at the hotel, passes quality controls and it´s checked by Cristal, to ensure safety and health of...

Reviewed 1 week ago via mobile

Booked the trip about a month or so in advance at a very reasonable rate. Was looking to get away from the cold winter in NYC and my trip to the Grand Riviera princess was a very good place to do so. Did not do platinum package, didn't see the point. Room was above expectation. Not the best room I've...

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Helpful?
4Thank Mark H
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Mark H: Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Riviera Princess. We would like to thank you for taking the time to highlight our hotel features down to the detail, I have noted all your comments and suggestions which I will constructively use to improve our services...

Reviewed 1 week ago

"WOW" Thats all I can say, ok I will say a few more words. We booked at the Grand Sunset and were placed in the Grand Riviera. Same place just different sides, we were on the north side and Sunset is on the south side. They are mirror images of each other. The Lobby bar is better at the Sunset...

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Helpful?
5Thank jeff b
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear jeff b: We were very pleased to read you felt pampered during your recent visit to Grand Riviera Princess and you felt warmly welcomed. We truly appreciate your kind words, It is wonderful to read that Grand Riviera Princess met and exceeded your expectations. Your feedback is extremely important to us, we will share it with our team to...

Reviewed 1 week ago

Amazing holiday, can't fault a single aspect of our holiday experience at the Grand Rivera Princess. Spotlessly​ clean, food to die for, several different​ restaurants, something for everyone, every amenity you could​ wish for. The animation team were extremely friendly and work so hard to make the holiday maker welcome. The accommodation was spacious, clean and in beautiful surroundings. We...

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Helpful?
1Thank Carole E
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Carole E: Thank you for choosing Grand Riviera Princess as your holiday destination and for taking the time to share your kind comments with our Trip Advisor readers. We loved how in a few words you described the incredible experience you lived at Grand Riviera Princess Hotel. We do our very best to ensure our guests are taken care...

Lincolnshire, United Kingdom
Reviewed 1 week ago

This was our second time at this breathtakingly stunning resort in 12 months. We chose it again as our first trip here was simply perfect !!!! This time around ourTravel agent in Leeds had made an error with our booking and had not booked us into Platinum as requested (and paid extra for !) However all i can say is...

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Helpful?
8Thank JaneFitzpatrick
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear JaneFitzpatrick: Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Riviera Princess. We are absolutely delighted to read that you enjoyed your stay at Grand Riviera Princess, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the...

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11/05/2017 12/05/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $256 - $554 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#32 Green Hotel in Playa del Carmen
#44 Top resorts Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#56 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
1,741 questions
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms near the beach end of the hotel are quieter.No kettle in the room just a coffee maker”
hilaryg982, 27 Apr 2017 | Read review
“laguna villa suite!!”
  • shower on lower level, laguna villa suite! its outdoors! amazing!
mk2k2, 25 Apr 2017 | Read review
“Get the platinum package and stay at a room facing the ocean !! its gorgeous.”
jeffkH724JN, 24 Apr 2017 | Read review
“Ask for a room that's facing away from the pools if you want some peace and quiet.”
H8793PVericg, 24 Apr 2017 | Read review
“We received our "gift" of liquor on th day we left! Not very helpful.”
kristaf487, 22 Apr 2017 | Read review
5 of 5
AMOMA
US$192* /night
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Expedia.comUS$260
Booking.comUS$218
TripAdvisorUS$218
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Prices are for 1 room, 2 adults
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