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Grand Riviera Princess All Suites Resort & Spa

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7,127 Reviews from our TripAdvisor Community

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Showing 5,332: English reviews
lake charles la
Reviewed 1 November 2014

the resort is beautiful, the food is great, the beach is average, the beach itself is well kept and beautiful, the water is very average, not clear as compared to other places i have stayed, i copied a compliant that i have sent to the company about this resort, if you read the other reviews i have written, i try...

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1Thank skb_2183
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear skb_2183, Thank you, for sharing your review on Trip Advisor. We truly regret if we did not surpass your expectations with some of our services, we assure you that this is not a common situation, and in no way is representative of our service. Your notes have been passed to the departments involved in order to improve our service...

Reviewed 31 October 2014

First off, I absolutely LOVED Mexico and will be returning again soon! Overall, this hotel is lovely. There are a lot of positives but some negatives too. Upon arrival I did have to wait a long time to check in, it was an extremely slow process and the last thing anyone wants to do is stand in the blistering heat...

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2Thank Lauren W
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Lauren W., Thank you for taking the time to share your feedback on Tripadvisor. We value all guest feedback as an opportunity to continue improving our services and products for our guests. Regarding the food at the resort, we have to cater to a huge amount of varying tastes as we have people from different countries at the resort...

Las Vegas, Nevada
Reviewed 29 October 2014

Our stay was during the down/rainy season October 2014. This hotel reminds me of a cheap airline, which trys to get every nickel and dime from you on your way to the destination. Room and the internet services are not included in the price for standard rooms Jr. and Deluxe suites (try to define ALL INCLUSIVE” there), unless you upgrade...

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Helpful?
7Thank alenat58
Sarman C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Please accept our apologies for not being able to exceed your expectations during your recent visit and we dearly lament the unpleasant experience you had. I deeply lament the situations you have described, as this does not represent our high excellence in service we are customary to, I can assure you that if we would have identified your...

Reviewed 29 October 2014 via mobile

Hola everybody! I stayed at this hotel with my boyfriend from the 11th October until 25th October 2014. We had an absolute ball of a time! The only negative about our stay was the two hour wait to check in, however the lovely bar staff were supplying us with cocktails, made the time pass quicker! The staff bed who checked...

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4Thank Lilnik
Sarman C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, It was a privilege for us to welcome and serve you. Your comments will be passed down to the staff that made your experience possible. This is our sole purpose. Thank you for your comments and review. Once more, thank you for your preference and for trusting in Princess Hotels. Best regards, Sarman Costa Operations Manager Grand Riviera...

Widnes, United Kingdom
Reviewed 29 October 2014

Staying here now and don't bother coming I am really gutted as we only get one holiday a year !! Please trust me this is no more than 3 star !! And everyone wants money off you all the time for "good service" !! Kids club is a joke food is poor and the staff are miserable !! No wifi...

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5Thank Shermin1234
Sarman C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, I take this opportunity to send you a sincere apology to not have met your expectations during your stay because for Princess Hotels the main goal is to exceed the expectations of every single guest we have the pleasure to serve. We regret your feelings about the services you received; I assure you that all the issues you...

Dartford, United Kingdom
Reviewed 28 October 2014 via mobile

Just got back from a wonderful 2 weeks at the Grand Princess. The hotel was lovely, staff really friendly, location great. The room was spotless even though it could do with a sprucing up. The food was gorgeous. The only criticism was the Mexican a la carte. I had read bad reviews on it but thought I would keep an...

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1Thank Lorraie B
Sarman C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, We thank you very much for choosing Grand Riviera Princess as your home far away from home. I would like to thank you also for your kind sincerity about your experience with us, this motivate us to continue improving to leave a positive mark on each and every one of our customers. We are working on the menu....

Denver, Colorado
Reviewed 27 October 2014

This is my 7th time visiting Mexico and I have always been impressed. Unfortunately this was the worst vacation I have ever experienced. Upon arrival there was no one greeting or offering beverages like every other hotel in Mexico. We had to wait in line and once we final reached the counter there was no friendly greeting and they spend...

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7Thank desiree b
Toronto
Reviewed 27 October 2014

We stayed at the Grand Riviera Princess All Suites Resort from October 17th to October 24. The vacation was booked through Air Canada Vacations and when we booked months ago we decided to upgrade to the villas.. We were picked up at the airport by shuttle bus and arrived at the resort at about 11:30am. Even though there is a...

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3Thank RobKnight99
Sarman C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear guest, Thank you for sharing your experience with other TripAdvisor readers. I’m sure they’ll appreciate your detailed review on the hotel’s facilities and amenities, especially regarding the food selection, and restaurant choices. We appreciate your kind comments on the service, and I can only say on behalf of all the team at Grand Riviera Princess, it would be our...

Tamworth, United Kingdom
Reviewed 27 October 2014 via mobile

Me and my wife went on the 6th of September for our honeymoon the best holiday i have ever had and cannot find one thing negative to say about the place am defiantly returning. Long flight but worth the wait perfect food,perfect staff,beautiful hotel was just a shame 2 weeks wasnt long enough didn't want to come home could have...

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Helpful?
9Thank hall78
Sarman C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, We sincerely thank your for your review and for recommending our service! We will be both delighted and honored to serve you again. Please contact us prior to your next visit. Best regards, Sarman Costa Operations Manager Grand Riviera Princess All Suites Resort & Spa

Burlington, Canada
Reviewed 27 October 2014

I have been to Mexico 5x, 3x to the Mayan Riviera. 1st time to this resort. Paid $4,000 for my son's 21st birthday. Myself,him & girlfriend. When we got there the wrong room was assigned, on top of waiting over 2 hours to get our room, while we had to wait, in extreme heat, at the lobby bar. Upon getting...

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6Thank MurielSmith

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $309 - $710 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#25 Business Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#65 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you're looking for an relaxing, adult getaway I recommend booking the Villa Suites. They are 18+ only with two people max occupancy.”
 of 5 bubbles flamingofollower, 9 Dec 2016 | Read review
“Platinum was worth it!”
 of 5 bubbles 840rashidas, 9 Dec 2016 | Read review
“The Villa rooms are the best value and privacy. And on a much smaller level this way you get to meet new people.”
 of 5 bubbles _deepetten, 9 Dec 2016 | Read review
“7000 block as its in the middle of the resort”
 of 5 bubbles sillysitter, 8 Dec 2016 | Read review
“Don't have room near mangrove swamp.”
 of 5 bubbles suffolkvisitor2311, 7 Dec 2016 | Read review
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