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Grand Riviera Princess All Suites Resort & Spa

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7,277 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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Showing 5,436: English reviews
Saskatchewan, Canada
Reviewed 18 December 2014

The resort is very nice, but huge. Two properties together, Rivera Princess and Sunset Princess, all as one, no separation. For the most part this is a good property, our concern is management lack of safety. We were a group of 27 staying there from Nov. 23 - 30th. On the night of November 25th, one couple;s room on the...

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3Thank 246hds
NYC
Reviewed 17 December 2014

After staying at several All inclusive hotels in both DR and Mexico, I come to realize that Princess resort we stayed a few years was actually one of the better resort. Don't be alarmed by its negative reviews and the Tripadvisor ranking. We stayed at one of the top Tripadvisor ranking resort last year and really, it wasn't better than...

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2Thank Mkim1206
Wibsey, null, United Kingdom
Reviewed 17 December 2014

Traveled here in september (8th-22nd) with my boyfriend, who actually proposed to me out there in Mexico! Which was lovely & our reps Amy & Celli (i think her name was) actually sent us a lovely card and organised special things for us :) The room was out of this world! We only paid for a standard room and got...

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2Thank Dena-Jayne M
Reviewed 17 December 2014 via mobile

Yet another wonderful stay at a Princess Hotel! I have also stayed at these hotels in the Canary Islands and I could not recommend this chain more! We stayed for 10 nights here. Beautiful long beach and so many pools you will never get bored! Food - incredible selection. We only had the buffet 4 nights out of 10 and...

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1Thank Globetrottinggirlie
Toronto
Reviewed 17 December 2014

Just came back yesterday. Stayed at the Family Princess Riviera swim out rooms which starts at(31000) and had free wifi only in the rooms. We were a family of 6 and a18 month old. This is a very big 2000 something spectacular resort. It is very clean and everyone greeted us with a smile. The food was very good at...

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4Thank Cookieran
red deer alberta canada
Reviewed 16 December 2014

This resort is huge. The beach seems to continue for miles past the resort. As previously mentioned check in can be a long and frustrating wait after all day of travelling. We were displeased as the arrival area and amenities of Platinum and Laguna Suites quests were not as advertised. We paid the upgrade for these things like private check...

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1Thank mikeyleroy
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear mikeyleroy, We appreciate you taking the time to share with us your thoughts and concerns. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you. We regret we did not meet your expectations in regards to our gastronomic offer. We sincerely...

Essex, United Kingdom
Reviewed 15 December 2014

visited November 2014. absolutly wonderful place! all the staff are so friendly and its surprising what a difference this makes! 1 bad review we read before coming was "the hotels too big and takes ages to walk everywhere" i just want to address that! firstly, you know the size of the hotel when booking and if you dont want large...

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5Thank Elizabeth N
Leeds, United Kingdom
Reviewed 15 December 2014

We have enjoyed 95% of our time here. The room is great, housekeeping are so efficient and attentive, we have everything we need and more. The upgrade to platinum is definitely worth it, your own area on beach with butler service, free wifi and concierge in the building are all definite perks. If you are staying in riviera platinum (I...

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1Thank HelenJane80
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear HelenJane80, I would like to express my gratitude for the time you have taken to share this review concerning your first visit to the Riviera Maya. I have no doubts that your review will be of a great help for many travelers while making their decision to visit the Grand Riviera Princess. We are looking forward to welcoming you...

Sarasota, Florida
Reviewed 14 December 2014 via mobile

The resort was great for all of us including my 7 year old granddaughter who loves the disco. Food was goos. Drinks were great and the rooms were nice. Just a mosquito problem but they came in and sprayed.

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1Thank JoanneOwens
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear JoanneOwens, We appreciate your comments in TripAdvisor. There are very important to us in order of keep improving our services. We are already looking into them. We are glad to know that we made of your holidays in Grand Riviera Princess a very good experience and we truly hope to have you back soon. Best Regards, Obed Canche Grand...

Farmington, New Mexico, United States
Reviewed 14 December 2014 via mobile

The rooms were good here. The food and service were lacking. Overall we were unimpressed. They had a very odd restaurant reservation system and during a not busy time were unable to make day of reservations.

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1Thank Krista A
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Krista A., We appreciate your comments, which are always useful for our daily work. We have shared your opinion with our food and beverages manager and discussed with him, as our main goal is your satisfaction. We truly hope to have a new opportunity to have you with us and help make your holidays memorable. Sincerely yours, Obed Canche...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $291 - $693 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#25 Business Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#65 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
1,502 questions
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The ground floor rooms border the walkways, might be noisy.”
 of 5 bubbles 638heidif, 18 Jan 2017 | Read review
“We had a room on the outside of the inner space of the hotel but enjoyed the quiet that provided and still had a lovely view.”
  • Our room service made fun shapes everyday with the towels.
 of 5 bubbles Cindy_McNeice, 17 Jan 2017 | Read review
“There is a cart going between beach and lobby, so being close to either is not an issue.”
  • Nice siced balconey, but no drying rack
  • swim-up pool,
 of 5 bubbles janaguillon, 16 Jan 2017 | Read review
“Go Platinum or stay home”
 of 5 bubbles ramblindan2017, 13 Jan 2017 | Read review
“If you can, get a swim-out suite. Blocks 6 and 7 are conveniently located, close to everything.”
 of 5 bubbles mosaic, 12 Jan 2017 | Read review
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