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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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7,649 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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Showing 5,706: English reviews
Reviewed 5 May 2015 via mobile

We were told that this was a great resort!!! I'd never return to it again. When they say room service please check that out I had to pay 21.00 for something to eat when we arrived. Unless you book platinum or better its lousy. My room looked like it was from the 80's. The tiles were broken head board was...

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Helpful?
6Thank Angry1959
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Client, Please accept our sincerely apologizes, we sorry that despite all our efforts to provide daily good service unfortunately wasn't enough to keep you comfortable and satisfied. However, I would like to point out that all our guests can check in our official webiste the amenities corresponding to each all inclusive package. We would love to regain your confidence,...

Toronto, Canada
Reviewed 4 May 2015

I've been to Mexico many times, and booked a week at Grand Riviera Princess knowing, in general, what to expect. My review is based on my experience at the resort only (not weather, excursions, airport, etc). After all, this is meant to help give you insight on the hotel and help smartly plan your travels! The hotel is a 45...

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46Thank Mikey K
Reviewed 4 May 2015

Stayed at this resort for the second time in Laguna Villa Suites, second floor this time, unable to get 1st floor. Small issues cropped up, such as heat on when checked in ... 80 in room, safe problem...call to front desk, issues resolved within 5 mins. Wifi in room and by pool was very good...actually stream netflix! Pool and day...

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7Thank BT-Traveller
Reviewed 4 May 2015 via mobile

Apart from having no access help when we arrived at the airport, waiting 20 mins for a transfer we had to pay extra for because the coach transfer wouldn't take my wheelchair, messing up our room (asked for ground floor near reception, was given 3rd floor the other end of complex near the beach- no lifts) and then on out...

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5Thank Cl4ir3fc
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Client, We are very sorry for the inconveniences you say you have been through and that you did not fully enjoy your stay. These cons mentioned have been shared with the management of the different areas as to evaluate and take the proper action. We are aware this will not change your first impression of our resort, but it...

Reviewed 3 May 2015 via mobile

We were a little skeptical about the resort as there are so many bad reviews. We loved it ! As mentioned many times the grounds are maintained very nicely, the rooms are large and beautiful and the staff are so friendly and hard working! We stayed for 6 nights in the deluxe room with jacuzzi. First we were a little...

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36Thank Marika B
Reviewed 3 May 2015 via mobile

This resort is very well rounded. We did the platinum which gives a private pool, 24 hour room service, etc. The family part is further from the water but has the fun stuff like candy, ice cream, jalapeño poppers, and chocolate milk in your room. We met lots of great people and the staff was for the most part excellent....

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7Thank Gordon C
Lacolle, QC
Reviewed 2 May 2015 via mobile

Late review** The experience overall was good. Rooms were nice and clean. Staff was alright, some were very rude .. Food was good, especially liked the japenese restaurant! Buffet survice was great! Sadly I can't remember our waiter's name but we had our mimosa and cappucino before we could ask for it! One sad thing is that the orange juice...

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5Thank icannotfindaname
Longueuil, Canada
Reviewed 30 April 2015

We stayed a week and that wasn't enough! I traveled with my 5 month old baby and my sister. The hotel site is wonderful. We had a swim out room at the Family Club. The rooom was very neat. It was really quiet and so much fun for the kids. The staff work really hard. The installations look brand new....

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10Thank DaveAudrey
Reviewed 29 April 2015

Just returned after 2 weeks . Loved the rooms large bathroom bed balcony Irene May our house keeper kept our room spotless plenty of towels coffee water etc (6012) I never had to get cheesed off ringing reception to chase up like in some other resorts I've stayed in . I would recommend bringing your own coffee /tea as its...

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11Thank Nicola C
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Nicola, We really appreciate the time you have taken to share with us your impression about your stay at Grand Riviera Princess. We are happy to receive your kind comment about our staff, as they always look to exceed all our guests’ expectations. We are certain that all the staff you have mentioned will gladly receive your feedback. All...

Northampton, United Kingdom
Reviewed 29 April 2015

This will be quite a ramble, mainly because despite everything we had a fantastic family holiday. You can make the best of any situation after all. We were originally taken to our room and found it to be filthy, the second room was equally dirty and the third room was already occupied. Then thankfully Amaury Aguilar on reception moved us...

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6Thank 417Phil
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Client, Thank you so much for choosing our Grand Riviera Princess for your vacation and for sharing your review about your stay. We are delighted to find out you liked the family club. Regrettably, it appears as though not all your expectations were met. This will be shared with the appropriate areas to look into this, since they work...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $298 - $538 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#32 Green Hotel in Playa del Carmen
#43 Top resorts Hotel in Playa del Carmen
#47 Luxury Hotel in Playa del Carmen
#55 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
1,730 questions
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We received our "gift" of liquor on th day we left! Not very helpful.”
kristaf487, 22 Apr 2017 | Read review
“Pool swim out is awesome”
brittanymira, 21 Apr 2017 | Read review
“Upgrade to a swim up room and close to beach if possible less noise”
  • Swim up Room, the perfect upgrade
jeffbK2638CQ, 20 Apr 2017 | Read review
“No need to upgrade the regular rooms are spacious and spotlessly clean.”
carolee19, 20 Apr 2017 | Read review
“Request or upgrade to Platinum ( $41USD perversion per night) or request A pool view room.”
JaneFitzpatrick, 19 Apr 2017 | Read review
5 of 5