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Grand Riviera Princess All Suites Resort & Spa

8,824 reviews
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Traveller (10296)
Pool & Beach (1964)
Room & Suite (1515)
Overview
  • Excellent45%
  • Very good31%
  • Average14%
  • Poor6%
  • Terrible4%
Travellers talk about
“sports bar”(603 reviews)
“fondue”(382 reviews)
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
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Rooms
5 Feb6 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (8,824)Write a Review
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2,712
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982
431
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2,281 - 2,285 of 6,571 reviews
Reviewed 28 January 2016

Overall the resort was beautiful. It was larger than I would have liked but we chose the resort because there were 16 of us altogether and we were interested in a family-friendly resort. For starters, it wasn't so family-friendly. We wanted to go to the...More

Review collected in partnership with this hotel
1  Thank mcioniohara
Response from Agiss1, Gerente at Grand Riviera Princess All Suites Resort & SpaResponded 30 January 2016

Dear Guest. Thank you for taking the time to share your feedback of your recent stay. We are however disappointed to hear that we did not meet your expectations. All your comments have been passed to the manager of each area to take action on...More

Reviewed 28 January 2016

This is a beautifully maintained property. Very large, but the design is such that you never feel as though you are in a big resort. The restaurants are awesome. Loved the pools. Shuttle service to downtown shopping.More

Review collected in partnership with this hotel
1  Thank teaffcpa
Response from Agiss1, Gerente at Grand Riviera Princess All Suites Resort & SpaResponded 30 January 2016

Dear teaffcpa, Thank you for taking the time to share your feedback of your recent stay with us and TripAdvisor’s Readers. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. We...More

Reviewed 27 January 2016

I read a bunch of the reviews on here before going. Everyone will have their own opinion but i will tell you about my experience. We arrived at the hotel on Friday Jan 8 2016. We got there about 1PM, check in is not until...More

8  Thank Jenn R
Response from Agiss1, Gerente at Grand Riviera Princess All Suites Resort & SpaResponded 30 January 2016

Dear Jenn R Thank you for taking the time to share your feedback of your recent stay with us and TripAdvisor’s Readers. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you....More

Reviewed 27 January 2016 via mobile

The name of my concierge was Javier Regis. He helped plan a wonderful birthday celebration as well as a surprise proposal that I wanted to do for my now fiance. The service he provided was the most special and most intimate service I have ever...More

2  Thank Richard A
Response from Agiss1, Gerente at Grand Riviera Princess All Suites Resort & SpaResponded 30 January 2016

Dear Richard A Thank you for taking the time to share your feedback of your recent stay with us and TripAdvisor’s Readers. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you....More

Reviewed 26 January 2016

grounds were beautiful. knowledge of staff was less than desirable. most of the activities and what was available was given by other guest that had been there before. Loved the YOGA!!! would be nice if the concierge desk knew what is going on. the staff...More

Review collected in partnership with this hotel
Thank smiles_siemer
Response from Agiss1, Gerente at Grand Riviera Princess All Suites Resort & SpaResponded 30 January 2016

Dear smiles_siemer Thank you for taking the time to share your feedback on Tripadvisor. We value all guest feedback as an opportunity to continue improving our services and products for our guests. All your comments have been passed to the manager of each area to...More

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14554564574584591315
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Beachfront
Pool
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free Parking
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$195 - US$446 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#30 Green Hotel in Playa del Carmen
#46 Top resorts Hotel in Playa del Carmen
#50 Luxury Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#59 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$195 - US$446 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#30 Green Hotel in Playa del Carmen
#46 Top resorts Hotel in Playa del Carmen
#50 Luxury Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#59 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (10296)
Pool & Beach (1964)
Room & Suite (1515)
Dining (684)
Hotel & Grounds (6119)
Bathroom (217)
Family and Play Areas (110)
Business Centre & Event Rooms (28)
Questions & Answers
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Willina C
20 January 2018|
AnswerShow all 2 answers
Response from Scott B |
The guide on Facebook on Mondays are the nightly shows in the theatre, not films. Each is a mimed show that is entertaining enough but a bit cheesy, there tends to be a kids related bit just before. In addition there is... More
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Room Tips
"Pick the riviera side sunset is 10 min walk To the private beach"
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"Building 7 is halfway to beach, halfway to lobby/restaurants"
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"Beautiful rooom, full sized hot tub, rain shower, and beautiful view right next to the private pool. Even get..."
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"Choose Platinum!!!!!"
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