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Grand Riviera Princess All Suites Resort & Spa

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7,279 Reviews from our TripAdvisor Community

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Showing 5,437: English reviews
London Ont.
Reviewed 5 November 2014

Recently return from a one week stay at the Grand Riviera Princess (Grand Sunset Princess), Oct. 20 - 27. This trip was booked one week previous and we booked the trip as the best bargain we could find in the Playa Del Carman area. We had originally booked the Grand Sunset Princess but were given a suit in the Riviera...

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2Thank dabeach
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear dabeach, Thank you very much for choose Grand Riviera Princess for your holidays. We are very much regret that we could not meet all of your expectations, our property and staff work every day to make our guests’ stay a special and a memorable one, and we are sorry that it was not the case this time. I would...

North Yorkshire
Reviewed 5 November 2014

I have mixed feelings about our stay at the Grand Riviera Princess. My husband and I travelled with our two children (aged 8 and 10) with First Choice Holidays. The brochure sells it as a 5 star resort. It may tick all the boxes in terms of the facilities it offers but the quality of what it offers and standard...

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4Thank Yorksrover
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Yorksrover, First of all we would like to thank you for choosing Grand Riviera Princess for your vacations at Playa del Carmen. The opinions of our guests are of the utmost importance to us and our main source of information to improve our facilities and services. We truly regret not having been able to fulfill your expectations and we...

stirling
Reviewed 4 November 2014

Would definitely recommend this place. As we arrived after a long but comfortable flight we were greeted by the friendly bell boys who took our cases and pointed us in the direction of the reception. As we stood in line, we were given a refreshing glass of champagne and cold face towel. The check in was quick and hassle free...

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1Thank stevie-scotland
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear stevie-scotland, First of all, thank you for selecting our resort to celebrate such important date on your life. We are happy to read you had a great time in our Hotel; it is a pleasure to know that you enjoyed our facilities. Our main goal is the total satisfaction of our guests, it is heartwarming read we accomplished that...

Penzance, England, United Kingdom
Reviewed 4 November 2014

Second time we have stayed and not disappointed,fantastic effort made to keep the hotel in top order grounds and buildings,it's Avery big hotel so it's very easy to find some where quiet to sit or hide. Check in takes a while but after that it's a very smooth operation. Top tip they have many different restaurants to dine at as...

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2Thank Chris M
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear guest, Thank you for taking the time to share your compliments about your recent stay at Grand Riviera Princess. We feel very happy that you have enjoyed so much our resort. Your comments are very valuable for us and we hope to continue hosting you, your home in Playa del Carmen await for you all the time. Sincerely, Obed...

Birmingham, United Kingdom
Reviewed 4 November 2014

This is not the best hotel that I've stayed at in the resort of Cancun. Having said that it is still a very good hotel. The meal arrangements are of the all in, wear a wristband style. The food choice was very good and the service was excellent. Only house wines are available but palatable. Rooms were all in annexes...

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Thank pugilistic
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear pugilistic, Thank you for your review! We feel privileged to have had the opportunity to serve you and your family. We welcome all candid comments as this allows us to monitor, improve and correct any deficiencies. We apologize we were not able to exceed your expectations. Nevertheless we respect your opinion and we will be addressing your comments to...

Halifax, Nova Scotia
Reviewed 4 November 2014

We booked this resort for our honeymoon following an Oct 25 Wedding at home. We were looking for 5 star resort in the area and somewhere to celebrate dias des meurtes. There were no celebrations and we were told it was because the owners are Spanish and do not do Mexican things. Bed was hard as a rock and the...

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3Thank lxs255
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear lxs255, First of all thank you for share your first opinion at TripAdvisor. We are however disappointed to hear that we did not meet your expectatives because all our staff work so hard every day to satisfy all the needs from our guests and make our guest feel home from home. I would like to explain that we usually...

Aberdare, Wales, United Kingdom
Reviewed 4 November 2014

We stayed for 2 weeks in sep 2014. The whole experience from the kind hearted welcoming staff and Thompson reps to the quality of th rooms and surroundings was beautiful. The quality of the food was outstanding. Can't wait to return very soon

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Thank Tirions Caravan... P
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Thank you for your review! We feel privileged to have had the opportunity to serve you. Please do not hesitate to let us know if there is anything we can do to make your next visit even more comfortable. Our entire team stands at your service. Best Regards, Obed Canche Grand Riviera Princess All Suites Resort & Spa

Bartlett, Tennessee
Reviewed 4 November 2014

My family and I went for several nights through a VTG deal we found that included round trip flights. The property was gorgeous! It's also huge so be prepared to walk. We were a lityle disappointed yhat the pools clpsed as early as they did, but we were close to the beach and found plenty to do. The buffet was...

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1Thank VacationDiva77
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear VacationDiva77, It is truly wonderful to read such a positive review and we are proud that we were able to accomplish our goal of exceeding your expectations. Thank you very much for choosing our hotel for this past vacation and giving us the privilege of serving you and most importantly for sharing your experiences with others. We hope that...

Victoria
Reviewed 4 November 2014

Wow! What an amazing foyer / lobby! Resort Check- in on 1 side- beautiful lounge on the other side- breeze flowing throughout resort. Benefits of 2 resorts- adult only section with swim-up pool suites with private bar. So peaceful and quiet. Even in the beach- adult only area. Entertainment every night, 7 a la cart restaurants to choose from.

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2Thank TamTamVictoria
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear TamTamVictoria, Please receive the warmest greetings from Grand Riviera Princess. It is our desire to ensure every guests experience is both exceptional and memorable; it is very satisfying to read that we were able to achieve this. Thank you for giving us the pleasure of being able to take care of you. We are looking forward to hosting you...

Vancouver, WA
Reviewed 4 November 2014

The resort is HUGE and spread out. It's half a mile from the lobby to the beach. Most of the restaurants, the spa and gym are near the lobby. There is one place to get towels, which is pretty inconvenient. They do offer a shuttle, but it only comes every 15 minutes or so, and it's faster to walk. But...

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Helpful?
3Thank Diane R
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Diane R, I truly regret to read that we were not able to fulfill your expectations. Allow me to thank you for letting us about the areas of opportunity encountered during your recent stay at Grand Riviera Princess. Comments like yours help us to improve and guarantee all our guests a unique and relaxing experience. Please be sure that...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $293 - $697 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#25 Business Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#65 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The ground floor rooms border the walkways, might be noisy.”
 of 5 bubbles 638heidif, 18 Jan 2017 | Read review
“We had a room on the outside of the inner space of the hotel but enjoyed the quiet that provided and still had a lovely view.”
  • Our room service made fun shapes everyday with the towels.
 of 5 bubbles Cindy_McNeice, 17 Jan 2017 | Read review
“There is a cart going between beach and lobby, so being close to either is not an issue.”
  • Nice siced balconey, but no drying rack
  • swim-up pool,
 of 5 bubbles janaguillon, 16 Jan 2017 | Read review
“Go Platinum or stay home”
 of 5 bubbles ramblindan2017, 13 Jan 2017 | Read review
“If you can, get a swim-out suite. Blocks 6 and 7 are conveniently located, close to everything.”
 of 5 bubbles mosaic, 12 Jan 2017 | Read review
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