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Grand Riviera Princess All Suites Resort & Spa

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7,129 Reviews from our TripAdvisor Community

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Showing 5,334: English reviews
Ashford, United Kingdom
Reviewed 18 September 2014 via mobile

My husband and I stayed at the riviera princess along with my cousin and her partner at the end of August early September for 2 weeks and what a fantastic time we all had! On arrival we was greeted by friendly staff with a choice of alcoholic or non alcoholic drinks as we checked in quickly and easy. The Bell...

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Helpful?
3Thank princessKINGXX
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear princessKINGXX, Thank your for sharing your comments on your recent stay at Grand Riviera Princess. I am glad to read that your overall experience was enjoyable, and that you were satisfied by the service we provide and the quality of the food and beverages. I am grateful for the feedback you provide as well, since all your comments help...

Calgary
Reviewed 18 September 2014 via mobile

We are a well travelled couple who needed a place to veg out for our honeymoon! Well did we find it!!! We chose to upgrade to platinum which by the way is WELL worth your money!! The perks literally don't end, you have a sectioned off beach area, free room service, your own concierge, the list goes on! The food...

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7Thank laidback24yo
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear laidback24yo, Thank you very much for such a positive review, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. We will be looking forward to your...

stratford, connecticut
Reviewed 18 September 2014

My boyfriend and I stayed here in July to celebrate our anniversary. It was our first time here, and it was a beautiful resort. There are so many bars and restaurants within the resort that we had no reason to leave the property. The service was wonderful in all areas - from check-in to the bars, restaurants, towel pick-ups, poolside...

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5Thank melanie k
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear melanie k, Thank you very much for sharing your review and for mentioning so many positive elements about our hotel. I’m very glad to know that your stay with us resulted in such a pleasurable and memorable vacation. Staff members are happy to know that their efforts have been appreciated, thank you for highlighting the excellent service that you...

Dingmans Ferry, Pennsylvania
Reviewed 17 September 2014

Air conditioning did not work, Ants on balcony, always had an issue with not enough towel cards in our lobby. Had a special dinner for our honey moon, the restaurant didn't have air. room service didn't clean our room till late afternoon 4-4:30pm

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3Thank Christopher R
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Please accept our sincere apologies for the inconvenience in your visit to our hotel. We value your feedback and understand how you feel. After your comments we have shared this information with our Housekeeping staff which is taking the necessary measures to correct it immediately Once again, thank you for all your comments and hope to receive you...

Reviewed 17 September 2014

I had the best vacation ever at Grand Riviera Princess. The staff and the resort are wonderfull !!! The only thing/place i Dont't recomend is the Spa!!!!!!!!! The price for the masage was very high and the experience was terible !!!!!!!!!!! For the rest a 10+ I will def go back !!!!!!!

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Thank Cristina C
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Cristina C, On behalf of Grand Riviera Princess we would like to thank you for the time you spent to let us know your feedback of your stay at our resort. We are happy to know that we met your overall expectations and would love to welcome you back. Sincerely, Obed Canche Grand Riviera Princess All Suites Resort &...

Reviewed 17 September 2014

Don't listen to all the grumps moaning about this place, ok when we stayed rumour had it the hotel was only at 40% capasity but that's the benefit of taking the risk and going in rainy season (1day of rain and a couple of shower, not bad for 2 weeks) the staff are so friendly and help full, managed to...

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14Thank 1990nick
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear 1990nick, I would like to express my gratitude for the time you have taken to share your review, especially for your kind comments about the great service provided by our staff, it's a true pleasure to know that your experience with us was enjoyable and exceeded your expectations. Comments like yours motivate us constantly to do our best to...

west sussex
Reviewed 16 September 2014

Stayed here with my wife and daughter 28th August for 2 weeks. Firstly checking in took quite a while which wasn't too happy about at first. From then on pretty much everything went well. Hotel was constantly being cleaned, and groundsmen were always working in the gardens, or cleaning the many pools. All the staff were friendly, and reception staff...

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4Thank markie42
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear markie42 Thank you for your wonderful review of your recent experiences at the Grand Riviera Princess. It’s a pleasure to know that this experience was a very positive one, highlighted by our great service. We appreciate your constructive criticism as this is our source for growth and perfection. I am sure that your feedback will serve as an encouragement...

Phoenix, Arizona
Reviewed 16 September 2014

Stayed for a week here over the summer and was pleasantly surprised, all things considered. I've never been on a cruise ship before but I imagine it to be very similar, just on land. We did the Platinum package which pretty much covers EVERYTHING. Food. Booze (and we like to drink). Beach access. Private section on the beach with recliners....

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8Thank MarcusStarling
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear MarcusStarling, We cannot thank you enough for adding another great review to our list. We appreciate you took the time to share your experience with the TripAdvisor community and we are glad to know that we exceeded most of your expectations during your recent stay at Grand Riviera Princess. Thank you also for recommending our property. We hope to...

London, United Kingdom
Reviewed 16 September 2014

Started off well lovely pools clean areas, however our fridge wasnt stocked for 5 days out of our 11 night stay informed the hotel who took over 3 - 4 hours to send someone to restock this happened every time. This place if over priced for the service you receive. The ONE and ONLY place I would stay when visiting...

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4Thank Clare E
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Clare, Thank you very much for your feedback, this information will help us to improve our opportunity areas by making an action plan based on your comments. We wish you give us another opportunity to serve you as deserve. Cordially, Obed Canche Grand Riviera Princess All Suites Resort & Spa

Nottingham, England, United Kingdom
Reviewed 16 September 2014

Me and the wife spent our honeymoon here. We stayed for two weeks and what a great time we had, the hotel is fantastic and very clean the staff are friendly and work very hard to look after you. During the day you have a variety of places to eat so you don't have to worry about eating the same...

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3Thank Dave242
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Dave242, Allow me to take this opportunity to express my gratitude for your review and recommendations which help all the TripAdvisor community. It is our pleasure to know that your stay was beyond your expectations in the matter of relaxing experience, high level of service and food. Thank you for giving us credit on so many positive aspects. We...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $312 - $716 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#25 Business Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#65 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you're looking for an relaxing, adult getaway I recommend booking the Villa Suites. They are 18+ only with two people max occupancy.”
 of 5 bubbles flamingofollower, 9 Dec 2016 | Read review
“Platinum was worth it!”
 of 5 bubbles 840rashidas, 9 Dec 2016 | Read review
“The Villa rooms are the best value and privacy. And on a much smaller level this way you get to meet new people.”
 of 5 bubbles _deepetten, 9 Dec 2016 | Read review
“7000 block as its in the middle of the resort”
 of 5 bubbles sillysitter, 8 Dec 2016 | Read review
“Don't have room near mangrove swamp.”
 of 5 bubbles suffolkvisitor2311, 7 Dec 2016 | Read review
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