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Grand Sunset Princess All Suites Resort

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Grand Sunset Princess All Suites Resort
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8,352 Reviews from our TripAdvisor Community

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Showing 6,896: English reviews
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A TripAdvisor Member
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14 reviews
4 hotel reviews
2 helpful votes
Reviewed 2 days ago NEWvia mobile

Will stay there again, food was good close to playa del Carmen, and enough to spend couple days on resort, beach is good and so is services, on resort tour provider nexus tours are awesome don't need to search further

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Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for posting your feedback about your recent stay with us. We are so glad that our hotel, services and the attention from our staff, met your overall expectations. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed. Reviews...

calgary
Reviewed 2 days ago NEW

My husband and I stayed at the GSP from March 19 to 26th. We upgraded to the Platinum room which we loved! It was our second trip to this resort. Here is my breakdown: Room Upgrade to Platinum and I would totally recommend it. You are closer to the ocean although we couldn't see it as the trees are so...

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5Thank Cheryl J
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Cheryl J, Thank you for taking the time to share your feedback of your recent stay with us and TripAdvisor’s Readers. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. We will send your comment to our friends and their bosses, they will be honored...

Reviewed 2 days ago NEW

This was my first time staying in an all inclusive resort and I must say that I was in awe of the hotel and service. I stayed for 4 days and 3 nights and it was way too short of a trip I suggest staying atlas 6 days. The hotel grounds is amazing, well manicured grass, clean property and they...

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Helpful?
Thank La T
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear La T Thank you for taking the time to share your feedback on Tripadvisor. We value all guest feedback as an opportunity to continue improving our services and products for our guests. All your comments have been passed to the manager of each area to take action on the matter. We hope that you will not hesitate to visit...

Innisfil, Canada
Reviewed 3 days ago NEW

We once again thoroughly enjoyed our stay at the Princess! We brought friends and family with us this time, as we decided to renew our vows as well. Firstly, just need to let you know that we have been to this resort many times. We need to give a shout out to Lizeth, our wedding planner, who did a fabulous...

Review collected in partnership with this hotel
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3Thank Gayle d
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Gayle d, We would like to thank you for choosing Grand Sunset Princess as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We are delighted to read, that we were up to par to your standards. We thank you...

Ottawa, Canada
Reviewed 3 days ago NEW

Spent March break with 2 other families at the Grand Sunset Resort. Spacious resort, many pools/bars, variety of buffets, Sports bar 24/7, Shuttle service. The rooms vary from Junior to Villas. Make sure you stay in the 3000 section if you're not planning on upgrading to Platinum or a Villa. That section is close by all the pools and the...

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Thank piani2000
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear piani2000, Thank you for taking the time to share your feedback on Tripadvisor. We value all guest feedback as an opportunity to continue improving our services and products for our guests. All your comments have been passed to the manager of each area to take action on the matter. We hope that you will not hesitate to visit with...

Reviewed 4 days ago NEWvia mobile

So let's just say this trip has been an eye opener!! Sorry for the lengthy review, please read it all as a fyi! We've vacationed in Mexico quite a few times over the past few years. Normally, we check out different hotels on the Apple Vacations site to see what the Apple rating is. We learned on this vacation that...

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5Thank Pam M
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Pam M, I truly regret the inconveniences debbielacoste during your stay at Grand Sunset Princess. We are always worried about our guest’s well being and strive to make holidays at our property an unforgettable experience. We have carefully noted each point you mentioned in order to improve, we take our guest´s opinions very serious. Feedback is always important as...

Dixon,Illinois
Reviewed 5 days ago NEWvia mobile

Room-junior suite 2 nd floor.Nice room,nice balcony,nice bathroom, really uncomfortable bed.Next time I will book a junior suite with a swim out room I did ask for an upgrade but they said the resort was sold out. Resort-really beautiful,really large but enjoyed the walks,our room was pretty much in the center so it was an equal distance to the restaurant...

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3Thank slkdog33
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Wow slkdog33! We loved how in a few words you described the incredible experience you lived at Grand Riviera Princess Hotel. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service...

Winnipeg, Canada
Reviewed 5 days ago NEW

We recent stayed at this resort from March 12-18, 2017. We upgraded to the Platinum section, and were very pleased with our choice. It was unfortunate that our plane arrive very early in the morning and we got the resort at about 0430 hrs. We were not checked in at the Platinum section, but at the main lobby with everyone...

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2Thank Susan T
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Susan T, Thank you for posting your feedback about your recent stay with us. We are so glad that our hotel, services and the attention from our staff, met your overall expectations. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed....

North York, Ontario
Reviewed 6 days ago NEW

We spent a week at this resort in mid March. Overall it's a great experience, notwithstanding some minor issues. PROPERTY: Very beautiful. Large property. Gorgeous landscape. Very clean and well kept. We love that there are so many trees and it's just so pleasant to walk along. It is big but it's a 7-8 min walk from the main lobby...

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2Thank 28WCC
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Thank you 28WCC, for taking the time to share your feedback on Tripadvisor. We value all guest feedback as an opportunity to continue improving our services and products for our guests. All your comments have been passed to the manager of each area to take action on the matter. We hope that you will not hesitate to visit with us...

Airdrie, Canada
Reviewed 6 days ago NEW

My Review March 13-20, 2017 This is my third trip to Mexico, second trip to the Mayan Riveria in 15 months, and one of seven all inclusive vacations in the last four years. The good: Great view from my Platinum balcony. I believe there is 16 rooms that face the ocean and are above the mangrove enough to have a...

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2Thank Jeff C
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Jeff C, Thank you for taking the time to share your experiences with the Trip Advisor community. We have taken all your feedback on board and this will be used constructively to perfect our Grand Sunset Princess experience. We have carefully noted each point you mentioned and will share it internally. We take our guest´s opinions very serious. Feedback...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $236 - $474 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
TripAdvisor is proud to partner with BookIt.com and Despegar.com so you can book your Grand Sunset Princess All Suites Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#28 Green Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#51 On the Beach Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travellers.
1,095 questions
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Brooklyn, New York
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Platinum is worth the upgrade!”
 of 5 bubbles CherylJ921, 27 Mar 2017 | Read review
“The platinum suites are luxe and the swamp suites are ideal”
 of 5 bubbles 275lat, 27 Mar 2017 | Read review
“We always go Platinum, closer to the beach and great service from the concierge always! ”
 of 5 bubbles 458gayled, 26 Mar 2017 | Read review
“Platinum suites were great, we had a south facing room - which was away from the pool.”
 of 5 bubbles F5164TQsusant, 24 Mar 2017 | Read review
“Platinum has about 16 rooms with a view out of 100”
 of 5 bubbles jeffcV8930AD, 23 Mar 2017 | Read review
5 of 5