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Grand Sunset Princess All Suites Resort

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1 room 2 adults 0 children
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Grand Sunset Princess All Suites Resort
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8,514 Reviews from our TripAdvisor Community

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Showing 7,029: English reviews
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Reviewed yesterday NEWvia mobile

I don't like making negative comments AFTER we return from vacation. I believe if you are unhappy with the resort you need to tell management during your stay. Unless your voice/concerns were not heard and the problem was not fixed. I would like to thank the hardworking men and women that made our vacation special. Suzana at Tequila Pool Bar...

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1Thank DeeMaguireCAD
Reviewed yesterday NEW

Beautiful resort. Food and staff were great. Would like to have more comfortable beach chairs...for us seniors...who love to spent our whole day on the beach. Did not like the so many rocks underfoot and floating seaweed in the water.

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Thank janetlight
Reviewed yesterday NEW

I was staying in april of 2014 at one of their platinum rooms in the adult only section. Definitely worth getting a platinum room for their free wi fi, although there are good reception wifi areas around the resort. The platinum band also gives you access to a reserved area on the beach where you get drinks brought to you...

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2Thank Anna Z
Toronto, Canada
Reviewed 2 days ago NEWvia mobile

We were supposed to leave 10:00 am last Sunday, April 16th. We got to the airport at 7:00 to find out our plane was delayed until 8:15 pm. The plane took off at 9:30 and by the time we got to Grand Sunset Princess, it was almost 2:30 or 3:00 am. We lost almost a day. Thank goodness that the...

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1Thank litaplaza899
Edmundston, New Brunswick, Canada
Reviewed 2 days ago NEW

We really enjoyed our stay at the Grand Sunset Princess, everything was perfect, except for the reservation à la carte. The beach is beautiful, the room was clean, the resort was perfect, the food was excellent, the service was so kind. So, about the reservations for the restaurants à la carte, we really had trouble with our reservations, sadly our...

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Thank MichelleG912
Sacramento, California
Reviewed 2 days ago NEWvia mobile

My sister and I just returned from this resort last night! The resort is quite large but very beautiful with wonderful lush grounds and lit statues along the center paths. There is a lot of walking required, however you can wait for the shuttle, every 15-20 minutes. There are decks and private hut areas near the front of the resort...

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2Thank MapleLeaf14
Reviewed 2 days ago NEW

The best part of the stay was our friendly dinner reservation lady, Fatima! She was so helpful and patient with us. The resort was beautiful and very clean. The staff were hard to communicate with and were not very friendly, although we did find some who were exceptional, like Fatima! This is my first trip out of the country, so...

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Thank Amy B
Kelowna, Canada
Reviewed 2 days ago NEW

Amazing, and the resort was great. I would highly recommend this resort. I would go back in a minute, the atmosphere was very nice as well. The beach was fantastic and Miguel Rosales and Sarman Costa Laurent was beyond amazing.

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2Thank sandi k
Reviewed 2 days ago NEWvia mobile

We were here from Apr. 20-27 and had booked the Platinum package and the only thing that comes to mind is WOW! From the moment we set foot on the property to when we left we felt that they honestly wanted us to enjoy our time as their guests. This is a very big resort but they do have a...

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1Thank Maurice C
Reviewed 2 days ago NEWvia mobile

I have never experienced this type of customer service at a resort ever. My family and I have traveled around the world and this is the worse stay I've ever encountered. Arrival: We arrived at the resort very enthusiastic about our stay. We were a family of six (my husband and I, our two kids and my parents) who were...

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Thank LaKeshia T

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $249 - $609 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#30 Green Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#45 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travellers.
1,154 questions
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Brooklyn, New York
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were happy with our junior suite”
amybU9251AT, 28 Apr 2017 | Read review
“Ask for one in the middle of the resort lots of walking”
V1196DWdanielg, 28 Apr 2017 | Read review
“Loved our upgraded room. Marble floors, big covered porch, nice sitting area, walk in shower, Jacuzzi tub and mini fridge re-stocked daily. The room was made up fresh every day and looked amazing. Definitely a relaxing atmosphere.”
michaeloO1609FC, 28 Apr 2017 | Read review
“Rooms clean and stocked up everyday”
kevinkD4973AL, 27 Apr 2017 | Read review
“We were in a standard room, but I think the upgrade would have been worth it!”
Canadian0192, 26 Apr 2017 | Read review
5 of 5