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Grand Sunset Princess All Suites Resort

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7,874 Reviews from our TripAdvisor Community

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Showing 6,491: English reviews
Winnipeg, Manitoba
Reviewed yesterday NEW

Enjoyed everything, the entertainment was fun, loved eating at Mama Mia and the Japanese restaurant. The waiters and the waitress at the restaurants were very helpful and made our stay perfect. The bartenders at all the bars were their to please us.

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1Thank cdwf
Reviewed yesterday NEWvia mobile

We stayed at the resort and had an ABSOLUTE AMAZING TIME!!!!!! Resort was spotless and the rooms spot on match. Shows and night life always busy and entertaining to say the least. Pedro Ricardo is the best bartender you can ever party with. All staff very polite and helpful all the time. Food was good and the restaurants were amazing....

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1Thank Fred S
Winniipeg, Manitoba
Reviewed yesterday NEW

We recently spent two weeks at the Grand Sunset Princess. It is a huge resort but very easy to navigate. The personnel employed at the resort are absolutely spectacular -- professional, personable, polite and accommodating. They are truly the heart of the resort. Our room was a swim out one and the room was large, pleasant and exceptionally clean. The...

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1Thank Hez
Milford, Indiana
Reviewed yesterday NEW

We stayed at the Grand Sunset Princess 11-27 to 12-3. It was a great value. We have paid higher amounts to stay at other resorts so we expected a bit less. It was worth it in our opinion and we would return if we received a great price again. Otherwise for $200-$300 more per person we would go elsewhere. The...

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Thank MJ B
Arlington, Texas
Reviewed yesterday NEW

There were 10 of us. 6 adults and 4 children (4, 6, 8 & 10). This was a great place for our family. We invested an extra $100 per person for the Platinum area. Soooo worth it. There was a smaller pool that wasn't so loud, crowded or obnoxious. Perfect place to keep an eye on all the kids. Waiter...

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Thank Cheryl T
Reviewed 2 days ago NEW

Great place to have fun and/or relax. The buffet was not good at all. Of course the a la carte food was good. But the menu at the Chill Out (cost extra) was amazing! The staff was awesome, we had our favorites of course that we tipped well, but we were always greeted warmly wherever we went. Our room was...

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Helpful?
1Thank Damon T
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Damon T, thank you for sharing us your experience. We will attached your comment with our chef in order to keep improving our gastronomic offer. Your feedback is of the utmost importance to us in our daily efforts of providing the service and attention you deserve. best regards.

Lake Louise, Canada
Reviewed 2 days ago NEW

We stayed at this awesome resort for 9 glorious nights this november / december. Our room was amazing, the staff were incredible, the food was fantastic and the beach was absolutely perfect! Our suite was close to the beach and a lovely walk to the main resort building. The landscaping is unbelievable. We were blown away by the amount of...

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Helpful?
Thank rachelle1820
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear rachelle1820 thank you for sharing us your kind comments through TripAdvisor. We are glad to read your recent stay with us met overall your expectations. we would love to host you in a near future to show you an improved and upstanding service. saludos!

Reviewed 2 days ago NEW

Me and my husband made a reservation for this hotel, when we arrived we were told that they don't have a room for us and they sent us over to the Platinum hotel which was only two years old, and was in higher ranking(which I didn't mind). In four days we went back to Grand Riviera Princess to call our...

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2Thank Nadya H
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Nadya H. First of all thank you for choosing us as your holiday destination. we apologies for any inconvenience, we would like to let you know that all our external calls includes an extra charge, calls from mexico have a cost off $5 pesos per minute you can find this information at the next to the telephone in all...

Reviewed 3 days ago NEW

Beautiful place, makes you feel like you are in paradise. Except when you eat, hard to get food at odd times and just not very good. Parts of the buffet were great, such as breads, salads, fruit and desserts, but meat not so much. Restaurants are good if you can get reservations. We loved the appetizers and the desserts but...

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1Thank Cassie M
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Cassie M, First of all, thank you for choosing Grand Sunset Princess as your holiday destination. We are sorry to read that you did not enjoy our culinary offerings at the resort. Please know that for us one of the main goals is to work on a daily basis to constantly improve our services and guest satisfaction; thus your...

Lawrenceburg, Indiana
Reviewed 3 days ago NEW

The room and grounds were amazing. The food was cold most of the time. Too hard to get a reservation for a large group to eat at the special restaurants. The sports bar never had their full menu.. Only the appetizers were available.

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Helpful?
Thank Kim G
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Kim G. Thank you for choosing Grand Sunset Princess as your holiday destination. We are really disappointed to read our gastronomic offer didn't met your expectations. we will use your comment to keep improving our services and gastronomic offer. regards.

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $246 - $657 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#23 Business Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#42 Luxury Hotel in Playa del Carmen
#51 On the Beach Hotel in Playa del Carmen
#60 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travellers.
890 questions
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Brooklyn, New York
over a year ago

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Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the Platinum area. Worth every extra penny!!!! Loved it. Over the top service.”
 of 5 bubbles CherylT992, 7 Dec 2016 | Read review
“Eat at the sports bar!!”
 of 5 bubbles damont450, 6 Dec 2016 | Read review
“If you want closer beach access you'll be farther from the main lodge”
 of 5 bubbles rachelle1820, 6 Dec 2016 | Read review
“I wish the room service was included in the all inclusive price. ”
 of 5 bubbles , 5 Dec 2016 | Read review
“Platinum Suite but request a top floor ocean facing or your stuck looking at construction”
 of 5 bubbles WildermereBeach, 3 Dec 2016 | Read review
5 of 5
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