We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Grand Sunset Princess All Suites Resort

Show Prices
Certificate of Excellence
GreenLeadersSilver level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
Professional photos
Grand Sunset Princess All Suites Resort
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

7,877 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Grand Sunset Princess All Suites Resort
See the most recent reviews
Showing 6,494: English reviews
Winnipeg, Manitoba
Reviewed 6 days ago NEW

All resort areas continuously cleaned and kept repaired. Buffets good with lots of choices. Room was cleaned very well every day and room bar reloaded and supplied with lots of drinking water every day.Staff in restaurants were very friendly and staff at the bars were excellent. Reserving Al A Carte restaurants was awkward and time consuming as you can only...

 Report
Helpful?
Thank gordono784
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Gordono784: We would like to thank you for choosing Grand Sunset Princess as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We apologize for the time consuming impression our a la Carte restaurants service left you. We can assure...

Edmond, Oklahoma
Reviewed 6 days ago NEW

While the grounds and service were nice, the food was okay, the buffet food empty, and the reservation system a disaster. The pools were losing tiles on the bottom and the beach area needs improvement

 Report
Helpful?
Thank okman1
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Okmam1: We would like to thank you for choosing Grand Sunset Princess as your holiday destination during your visit to Riviera Maya. Regarding to your comments about the reservation system and pool maintenance, will be turned to the proper managers, in order to perfect both aspects. Hopefully, you will give us another chance in the future to provide you...

Muskegon, Michigan
Reviewed 6 days ago NEW

The room was wonderful. The resort was enormous. The staff was ok, when we tip they didn't really seem to care. The food was the least favorite part of the trip. The buffet had no seafood and the dinners were ok. The best part of the trip was meeting new people and that's what made the resort fun.

 Report
Helpful?
Thank cnowicki80
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Cnowicki80: Thank you for taking the time to share your experiences with the Trip Advisor community. We have taken all your feedback on board and this will be used constructively to perfect our Grand Sunset Princess experience. At our resort, you can find specialized sea food restaurants which you may like. We will do the improvements and hope we...

Monterey Park, California
Reviewed 1 week ago NEW

A must to visit the La Haciendas Restaurant. The service and food was outstanding. Three of the other four a la carte restaurants were good but neither food nor service could touch this restaurant. The service at the Italian Restaurant was so bad that we left before our meal was served. We were there for more than 20 minutes being...

 Report
Helpful?
Thank Mary C
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Mary: We would like to thank you for choosing Grand Sunset Princess as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We would like to apologize for the bad impression our service in the Italian Restaurant left you. We...

Guelph, Canada
Reviewed 1 week ago NEW

Rooms were very nice and central to most activities. Very clean and friendly staff. Beach is probably the best thing about this resort. Beautiful location and well kept. Buffet food was good and not repetitive. Alacartes were very basic and poor quality which surprised from other reviews. Actually paid extra to enjoy the Chill out restaurant which cost us an...

 Report
Helpful?
1Thank 744bretto
Pilar O, .Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear 744Bretto: We would like to thank you for choosing Grand Sunset Princess as your holiday destination during your visit to Riviera Maya We have carefully noted each point you raised and would like to apologize for the experience which left you with dissatisfaction. We will share your feedback internally in order to improve these particular aspects. Please accept my...

Linwood, Michigan
Reviewed 1 week ago

Had to ask three separate times for a housekeeper to attend to the room and the water was not replaced in our refrigerator without repeatedly asking... other than that the stay was great.. staff was friendly. The area surrounding the resort was amazing and worth exploring, may consider staying at a cute, clean tropical boutique hotel closer to playa del...

 Report
Helpful?
Thank Mary G
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Mary: Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Sunset Princess. Your remarks are very much appreciated as the help us improve our service. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Receive our...

Burlington, Canada
Reviewed 1 week ago

Room was mildew and musky. Food mediocre. Resort too big for our liking with relatively small beach for the size of resort. Our party got diarrhea second day that lasted the week. Too many agents continually trying to sell vacation packages. Resort at best 3 star, staff were very friendly. Poor checkin and welcome.

 Report
Helpful?
1Thank Robert H
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Robert: We have carefully noted each point you raised. Please accept our apologies for not living up to your expectations and thank you so much for taking the time, to write this review as it give us the opportunity to improve. Receive our best regards from Riviera Maya.

Reviewed 1 week ago

Had a wonderful time at this resort. The food is fantastic , the resort is immaculate and beautiful. The staff at this resort are truly what made our stay so wonderful. Ishmael at the quiet pool always kept out drinks topped up, such a hard worker! Derby at the buffet greeted us every morning with fantastic service and Alfredo and...

 Report
Helpful?
1Thank lorik3040
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Lorik: We were very pleased to read that you felt pampered during your recent visit to Grand Sunset Princess and you felt warmly welcomed. We truly appreciate your feedback. We will be looking forward to welcome you again. Receive warm regards from sunny Playa del Carmen.

West Allis, Wisconsin
Reviewed 1 week ago

I would have given this review excellent if it weren't for the two negative episodes we experienced while at this resort. This is a lengthy review, but I wanted to let all the readers know what my family and I experienced. We arrived at the resort about 1 P.M. on Sunday 11/20/16. We checked in but the receptionist said we...

 Report
Helpful?
1Thank Steve W
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Sunset Princess. Thank you for your detailed review. We have carefully noted each point you mentioned in order to improve, we take our guest´s opinions very serious. Feedback is always important as it is a vital way of reviewing the level...

Vancouver, Canada
Reviewed 1 week ago

Have stayed at the Sunset Princess 6 times, it will be 4 total this year alone. I have nothing but amazing memories! The hotel is Grand for sure. Wonderful staff, Lovely animals, clean and beautiful grounds. The beach is huge with lots of lounge chairs and palapas everywhere. So many pools to visit and splash around in. The food is...

 Report
Helpful?
1Thank upshalljulie
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

It is wonderful to read that Grand Sunset Princess met and exceeded your expectations. Your feedback is extremely important to us, we will share it with our team to encourage them to continue providing an exceptional service. Warm regards from Riviera Maya.

9,054 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (8738)
Viewed
Pool/Beach Area (1828)
Viewed
Room/Suite (1048)
Viewed
Hotel & Grounds (2031)
Viewed
Family/Play Areas (63)
Viewed
Dining (494)
Viewed
View from Room (308)
Viewed
Bathroom (179)
Viewed
Business Centre/Function Rooms (39)
Viewed
1:38
Videos (20)
Viewed
Other (2728)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (302)
Viewed
Amenities (25)
Viewed
Beach (13)
Viewed
Junior Suite (34)
Viewed
Junior Suite Deluxe Pool (40)
Viewed
Laguna Villa Suite (44)
Viewed
Platinum Pool (4)
Viewed
Platinum Suite (39)
Viewed
Pool (11)
Viewed
Dining (25)
Viewed
The Hotel (67)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (14)
Viewed
Family/Play Areas (2)
Viewed
Room/Suite (1)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
0.4 km away
Platinum Yucatan Princess All Suites & Spa Resort
Platinum Yucatan Princess All Su...
#54 of 213 in Playa del Carmen
4,095 reviews
0.3 km away
Grand Riviera Princess All Suites Resort & Spa
Grand Riviera Princess All Suite...
#76 of 213 in Playa del Carmen
7,120 reviews
4.9 km away
The Reef Coco Beach
The Reef Coco Beach
#98 of 213 in Playa del Carmen
3,219 reviews
Show Prices
Show Prices
Show Prices
12.3 km away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,298 reviews
37.3 km away
Grand Palladium White Sand Resort & Spa
27.3 km away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#9 of 17 in Puerto Aventuras
4,043 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $246 - $657 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
TripAdvisor is proud to partner with BookIt.com so you can book your Grand Sunset Princess All Suites Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#23 Business Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#42 Luxury Hotel in Playa del Carmen
#51 On the Beach Hotel in Playa del Carmen
#60 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travellers.
890 questions
Ask a question
Brooklyn, New York
over a year ago

See all questions (890)

Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in the Platinum Suites”
 of 5 bubbles 958RyanM958, 8 Dec 2016 | Read review
“Tile too slippery in rooms as we were in a swim out suite!”
 of 5 bubbles Deb99885, 8 Dec 2016 | Read review
“Go for the Platinum area. Worth every extra penny!!!! Loved it. Over the top service.”
 of 5 bubbles CherylT992, 7 Dec 2016 | Read review
“Eat at the sports bar!!”
 of 5 bubbles damont450, 6 Dec 2016 | Read review
“If you want closer beach access you'll be farther from the main lodge”
 of 5 bubbles rachelle1820, 6 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay