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Rio Otate Rio Basca, Tulum 77760 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (125)
Pool & Beach (37)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 15/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Bardo
Updated 15/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 210 B&Bs / Inns in Tulum
Location
Cleanliness
Service
Value
Travellers' Choice
Immerse yourself in the beauty of our hotel in this magical city. Hotel Bardo offers accommodation with a restaurant, free private parking, an outdoor pool and bar. This 5-star hotel features a garden and air-conditioned rooms with free Wi-Fi and a private bathroom.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Private pool
Shallow end in pool
Yoga classes
Yoga room
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Shuttle bus service
Car hire
Taxi service
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Mosquito net
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Extra long beds
Bath / shower
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Minibar
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Good to know
Languages Spoken
English, Spanish
89Reviews5Q+A7Room tips
Traveller rating
  • 82
  • 5
  • 1
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  • 1
Time of year
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Popular mentions
sweetlullaby2015 wrote a review Nov 2021
London, United Kingdom33 contributions10 helpful votes
A beautiful peaceful serene haven. I booked this hotel based on reviews and the overall style and care. I was not disappointed. It’s in the jungle, it’s beautiful, very Balinese style, just my kind of place - Be Present is what it is. I loved everything about it: the food, the staff, the rooms, the lighting, the ambience, the restaurant, the bar. The energy of the people is so pure and harmonising. I did the Temezcal ceremony and was blown away, it was beautiful. I came here to celebrate my 40th birthday as a solo traveller and the hotel did not disappoint me, gifting me a beautiful surprise which I am very grateful for. Thank you from the bottom of my heart. Tulum is a special place in my heart. As a spiritual sun worshipper, this place and The Nest were the place for me. Beautiful in every way, you will not disappoint. Just take some repellant with you if you attract mosquitoes although the hotel does provide its own repellant. Thank you always xx
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Date of stay: November 2021Trip type: Travelled solo
Room Tip: Mosquitos - just carry your own repellant and spray yourselves in the evening.
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Response from Hotel Bardo Reservaciones, Revenue Management at Hotel Bardo
Responded 2 weeks ago
Dear Kunali, We distinctly remember you and your visiting us on your fabulous 40th! Thank you for taking the time to give us such a lovely review. We are so appreciative to read that you enjoyed your birthday stay with us here at Bardo and that we were able to grant you excellent customer service. Because of guests like you, we continue to excel in creating an exceptional atmosphere for our clientele to enjoy. We do look forward to hosting you next year, for your fab 41st. With the utmost regards, Hotel Bardo and Una Vida
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Rona wrote a review Aug 2021
San Francisco, California66 contributions30 helpful votes
Property's Favourite Review
I cannot more strongly recommend staying at this hotel. Please, please do yourself a favor and stay here. The rooms and overall common grounds are stunning -- they truly encompassed the tulum organic aesthetic.The restaurant is spectacular, the service at the front desk, restaurant, and pool are all around wonderful, the rooms are clean and chic (individual "bungalows"), and they even offer morning yoga! I saw many people easily take taxis to the town for the day/their dinner reservations. We opted to use their free bikes, it was fun to peddle around and see the town. It's a dash off the beaten path from the town but an easy ride or long walk away. I have never loved a hotel more than this one, I would rave about it to anyone that would listen.
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Date of stay: July 2021
Rooms
Cleanliness
Service
1 Helpful vote
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Response from Hotel Bardo Reservaciones, Revenue Management at Hotel Bardo
Responded 14 Aug 2021
Dear Rona, We thank you so much for taking the time to share your generous comments with us. We are very grateful to read that you enjoyed your stay with us here at Bardo, and that our staff accommodated you with your needs. It is because guests like you that we continue to excel in creating an exceptional atmosphere for our clientele to enjoy. We look forward to your next visit with us here in Tulum. Kind regards, Hotel Bardo
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Oscar-Montesinos wrote a review Sep 2021
Tulum, Mexico2 contributions
Beautiful place! I was impressed with the love and great details of the architecture and the design. The restaurant make me dream. Excellent! The cocktais are amazing. Definitely a place to enjoy. Thank you to the staff in there. I will go back soon. ✨
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Date of stay: September 2021Trip type: Travelled on business
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Response from Hotel Bardo Reservaciones, Revenue Management at Hotel Bardo
Responded 20 Sep 2021
Dear Oscar, We kindly thank you for taking the time to share your comments with us, we are happy to read that you enjoyed your stay. We look forward to your next visit with us. Kind regards, Hotel Bardo and Una Vida
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Ana R wrote a review Sep 2021
New York City, New York4 contributions1 helpful vote
This place has the most beautiful pool and common areas I have seen - it is truly magical and we would definitely come back here just for that. I spent about a week in a condo nearby that had access to their amenities, so we came here almost everyday. That being said, the wait staff, with the exception of 1 person, left a lot to be desired. I came here with my fiancé and my father, so a family trip. My fiancé and I both work in the hospitality industry in Mexico and New York City, so we tend to go out of our way to be understanding of the staff everywhere we go. We spent well over any "minimum" in consumption every time we were there, yet, we felt that we needed to be on the lookout for odd situations regarding the bill. The bottom of the menu says that gratuities/service charges are not included, however, our bills came with a 15% gratuity included every single time. We wouldn't have an issue with this, as we normally tip 20% (standard in NYC where we live) if it wasn't because we felt we were being lied to. The waiters never gave us a heads up about the gratuity being included, even when the menu specifically indicated the contrary. In one instance, my father paid cash and was given the wrong change. When he asked about the change, the waiter told him that my father had paid with a bill that had a "stain" on it. We've never been given the wrong change because of a stain on a bill, so this was weird. When the waiter came back with the change a second time, it was still wrong but at that point my father just left and the manager/supervisor apologized. Perhaps what happened to my father was an honest mistake, but unfortunately, it left us with a bad aftertaste. While the hotel is truly beautiful and relaxing, and really admire what they've done with the space, our experience as patrons was not.
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Date of stay: August 2021
Location
Service
1 Helpful vote
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Response from Hotel Bardo Reservaciones, Revenue Management at Hotel Bardo
Responded 14 Sep 2021
Dear valued guest, First and foremost, thank you for taking the time to share your feedback with us on Tripadvisor. Your comments are extremely valuable to us as we strive to improve with each and every stay. We as a staff, would like to express our most sincere apologies that we did not exceed your expectations here at Hotel Bardo. We strive to provide our guests with an exceptional experience within all departments in our hotel; it is something we take pride in. We are very disappointed to read of the unfortunate experience you had with our staff, and regret that your dealings with us was less than ideal. We take your concerns very seriously and are actively working on how to remedy the situation. We kindly invite you to please contact our Operations Manager to personally discuss your situation further with us. With the utmost regards, Hotel Bardo
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Mara wrote a review Aug 2021
Puerto Rico3 contributions
Best hotel I have stayed! The mood, the ambient, the service… everything in here is absolutely perfect! Food is exquisite, the pool is amazing, staff is very attentive and polite! 5 stars! Will definitely come back! Thanks Hotel Bardo for making us feel so good!
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Date of stay: August 2021Trip type: Travelled as a couple
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Response from Hotel Bardo Reservaciones, Revenue Management at Hotel Bardo
Responded 21 Aug 2021
Dear valued guest, We are so appreciative of your kind words, and to read that you enjoyed your stay with us here at Bardo. It is because guests like you that we continue to excel in creating an exceptional atmosphere for our clientele to enjoy. We look forward to your next visit with us here in Tulum. Kind regards, Hotel Bardo
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PRICE RANGE
US$105 - US$391 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
29
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Frequently Asked Questions about Hotel Bardo
Which popular attractions are close to Hotel Bardo?
Nearby attractions include Cenotes Casa Tortuga Tulum (0.6 km), Parque Dos Ojos (0.6 km), and Tulum Beach (0.9 km).
What are some of the property amenities at Hotel Bardo?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Bardo?
Top room amenities include a minibar, air conditioning, and blackout curtains.
What food & drink options are available at Hotel Bardo?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Bardo?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Bardo?
Conveniently located restaurants include Café Hunab Ku, Pasha Tulum Downtown, and La Tulumeña.
Are there opportunities to exercise at Hotel Bardo?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Bardo have an airport shuttle?
Yes, Hotel Bardo offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Bardo have airport transportation?
Yes, Hotel Bardo offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Hotel Bardo?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.