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Av. Coba Sur Mz 5 Lt 1 Smz 1 Region 14, 77760 Tulum, Q.R. Lt 1 Smz 1 Region 14, Tulum 77760 Mexico
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Traveller (154)
Room & Suite (68)
Dining (44)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
Updated 30/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 30/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 209 hotels in Tulum
Location
Cleanliness
Service
Value
Modern spaces and open expression prevail at Aloft Tulum. Our hotel offers a wide selection of high technology and high-touch amenities, as well as a perfect location near Tulum city center, and a short drive distance to the stunning Caribbean beach. Immerse yourself in the local experiences while enjoying the nearby attractions that Tulum has to offer, such as the archaeological area, majestic cenotes, pristine beaches, natural reserves, and much more. Explore a variety of well-regarded restaurants in the area, or stop by Our Hotel Restaurant, our on-site restaurant, open from breakfast through dinner. We serve a delectable menu, full of simple dishes with fresh new twists, that can be enjoyed. Enjoy the scenes of the jungle from our rooftop lounge, offering great music, dining & a variety of cocktails. Finally, at the conclusion of your night, you'll find a welcome reprieve from your adventure day in our contemporary rooms and suites, providing eye-catching designs and complimentary Wi-Fi.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycles available
Kids stay free
Children's television networks
Paid private parking on-site
Secured parking
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Complimentary instant cofffee
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Rooftop bar
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Rooftop terrace
24-hour security
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Seating area
Separate living room
Sofa
Telephone
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
67Somewhat walkable
Grade: 67 out of 100
18Restaurantswithin 0.5 km
0Attractionswithin 0.5 km
Contact
Av. Coba Sur Mz 5 Lt 1 Smz 1 Region 14, 77760 Tulum, Q.R. Lt 1 Smz 1 Region 14, Tulum 77760 Mexico
Name/address in local language
Getting there
Aerodromo de Playa Del Carmen60 kmSee all flights
Cozumel Airport64 kmSee all flights
See all nearby hotels
125Reviews9Q+A16Room tips
Traveller rating
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Popular mentions
Iretta C wrote a review Nov 2021
9 contributions
I really enjoyed my stay at the Aloft. The rooms had a unique design and were very comfortable. All of the staff were courteous and they're customer service was great! I thoroughly enjoyed the complimentary breakfast. Our server was Filiberto and he was awesome! By the second day he knew what i wanted with my coffee and fruit. His English was good enough to know exactly how to communicate with me. My overall visit was terrific! Thank you Aloft staff.
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Date of stay: November 2021Trip type: Travelled with friends
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Response from Sergio Parra, Director General at Aloft Tulum
Responded today
Dear Iretta C, Thank you for your recent correspondence regarding your stay at the Aloft Tulum. We are always pleased to receive praise and acknowledgment of such a positive nature. Your comments will be shared with Filiberto and the entire staff, as reinforcement to continue their efforts to make our property a leader in excellence. Thank you for stayed at Aloft Tulum. We look forward to the opportunity of serving you soon. Cordially. Sergio Parra
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Esqmbm wrote a review Nov 2021
San Francisco, California8 contributions
The Aloft is a new Hotel in Tulum with all the amenities you need to enjoy your stay in and out of the hotel. We spent two weeks here, and it was the hotel staff’s great customer service that made it all worth it. When the rain comes you really don’t feel like leaving the hotel. They may be short rain spells, but they drench the entire area which is mostly set up for outdoor experiences. One particular staffer/bartender is Karina, and she provided great service, the best drinks, and was patient with my Spanish. When you visit the Aloft make sure to visit Karina at the wxyz bar and you will not be disappointed.
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Date of stay: November 2021Trip type: Travelled with family
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Response from Sergio Parra, Director General at Aloft Tulum
Responded 2 days ago
Dear Esqmbm, Thank you for your recent correspondence regarding your stay at the Aloft Tulum. We are always pleased to receive praise and acknowledgment of such a positive nature. Your comments will be shared with Karina and the entire staff, as reinforcement to continue their efforts to make our property a leader in excellence. Thank you for recommend our property. We look forward to the opportunity of serving you soon. Cordially. Sergio Parra
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Esther L wrote a review Nov 2021
2 contributions
Staying at aloft has been so wonderful! It’s pretty much a brand new hotel and it’s super duper clean. All the staff is so kind and helpful. Shoutout to Filiberto Carolina, Ariana, and Enrique for being so kind and helping me out with everything. The rooftop pool is so pretty as well. It’s only an 8-10 minute walk from the downtown area, so it’s a nice location too. And they have a little gym for you to get a quick workout in too!
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Date of stay: November 2021Trip type: Travelled solo
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Response from Sergio Parra, Director General at Aloft Tulum
Responded 6 days ago
Dear esthereatstheworld, Thank you for your recent correspondence regarding your stay at the Aloft Tulum. We are always pleased to receive praise and acknowledgment of such a positive nature. Your comments will be shared with Filiberto, Ariadna, Carolina, Enrique and the entire staff, as reinforcement to continue their efforts to make our property a leader in excellence. Thank you for recommend our property. We look forward to the opportunity of serving you soon. Cordially. Sergio Parra
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Julia Flores wrote a review Nov 2021
23 contributions
We just needed a place to spend the night in Tulum. This hotel is new, very modern, with nice rooms with a large window, great bathroom, great interior, everything very tasteful. The rooftop pool is small but very nice. We had some drinks at night at the rooftop bar, good service but the music was really bad and way too loud. Breakfast was decent too. They also have parking for hotel guests.
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Date of stay: November 2021
Cleanliness
Service
Sleep Quality
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Response from Sergio Parra, Director General at Aloft Tulum
Responded 6 days ago
Dear TheSwissicans, Thank you for choosing us for your accommodation this time. Your comments are very important to us, we will take your observations in relation with the music at the rooftop. Thank you for highlighting the attributes of the hotel and our service. We hope you may return to the Aloft Tulum. Cordially. Sergio Parra
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Laeticia D wrote a review Nov 2021
1 contribution
We stayed here with my boyfriend for 1 night and had an amazing time here. The rooftop was beautiful and food is very good. If you are looking for a good centered hotel I recommend you Aloft Tulum 100%.
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from Sergio Parra, Director General at Aloft Tulum
Responded 1 week ago
Dear Laeticiadekimpe2000, Thank you for choosing us in this opportunity and share your comments. It is always pleasant to know that our guests leave the hotel satisfied with our facilities and service. We hope to see you back soon. Cordially. Sergio Parra
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LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
140
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Frequently Asked Questions about Aloft Tulum
Which popular attractions are close to Aloft Tulum?
Nearby attractions include Naná Rooftop Bar (1.1 km), Batey Mojito & Guarapo Bar (1.1 km), and Tulum Art Club (1.1 km).
What are some of the property amenities at Aloft Tulum?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Aloft Tulum?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Aloft Tulum?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Aloft Tulum?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Aloft Tulum?
Conveniently located restaurants include Elixyr, Bio-natural Tulum, and Kokoro Tulum.
Are there opportunities to exercise at Aloft Tulum?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Aloft Tulum have an airport shuttle?
Yes, Aloft Tulum offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Aloft Tulum have airport transportation?
Yes, Aloft Tulum offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Aloft Tulum?
Yes, dry cleaning and laundry service are offered to guests.