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Encantada Tulum

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Encantada Tulum
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384 Reviews from our TripAdvisor Community

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Showing 346: English reviews
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Minneapolis, Minnesota
Reviewed 1 week ago

Tulum on the ocean is a wonderful place to be on vacation. The beach was peaceful with few people. The best was there were no street / beach vendors trying to hock merchandise to the American tourist. Enchantada is a small resort with only 8 suites. Therefore, the staff provides exceptional service that make you feel like a Rock Star...

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Helpful?
Thank 554jason
Yves N, Propietario at Encantada Tulum, responded to this review

Dear Laura & Jason, Thank you so much for taking the time to write this comprehensive and kind review. It is a pleasure to know we succeeded in providing an exceptional service aiming to anticipate your needs. We are glad you enjoyed our restaurant and the amazing culinary scene that Tulum has to offer, as well. It´s also great to...

Reviewed 1 week ago

I cannot say enough good things about the Encantada. The location and ambience is wonderful. The central courtyard and beach are beautiful; the entire property feels as if it grew out of its surroundings organically. The restaurant and bar are small and charming and the food and drinks are delicious. The rooms are clean, roomy and have tons of character....

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1Thank Casey C
Reviewed 2 weeks ago

What a great place! Wonderful facilities. The food was great, the staff become your friends. Everyone knows your name, they take care of you. There are eight rooms , so it is small and intimate. Bikes are available to ride anywhere. And the beach town of Tulum is unlike any other place we have visited.

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1Thank Thomas T
Sven S, Propietario at Encantada Tulum, responded to this review

Thank you so much for such nice comments! It was a pleasure you enjoyed our service, restaurant, amenities, surroundings, accommodation and intimate atmosphere. It would be a pleasure to see you next time!

Denver, Colorado
Reviewed 3 weeks ago via mobile

A small slice of heaven, this gem deserves every one if its stars! We were greeted with a cold, refreshing adult beverage upon arrival. A view of the pristine beach accompanied us to our upper, oceanfront room. And the sound of the breaking waves, combined with the breeze through the opened, screened doors of our room truly swept us into...

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Helpful?
Thank jowerstoll
Yves N, Propietario at Encantada Tulum, responded to this review

It is an honor to read ours was the closet to perfection stay you have experienced in The Mayan Riviera. Thank you so much for sharing this review, it is one of the things that motivates us the most to keep improving the personalized service you liked. We would be happy to see you next time!

Reviewed 3 weeks ago

If you are looking for a small, relaxing, beautiful resort then this place is awesome. The service was impeccable and the room was gorgeous (and clean). If you want a place with abundant amenities to keep you busy then check out one of the all inclusive resorts. If you want to completely unwind and enjoy the scenery, then this hotel...

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Helpful?
Thank Barb R
Yves N, Propietario at Encantada Tulum, responded to this review

Thank you so much for having us rated excellent and taking the time to write this review. We are glad to know you enjoyed our intimate hotel boutique concept from the accommodation to the service. It will be an honor to have you next time!

London
Reviewed 3 weeks ago

My husband and I have wanted to stay at Encantada for a long time and we finally got to stay here in March this year. A small boutique hotel with only eight rooms and no children under 12 it sounded perfect for us and it was! I can't really add to what other reviewers have said, great service from Maria...

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1Thank Primepork
Sven S, Propietario at Encantada Tulum, responded to this review

We are pleased that you have been able to visit us finally, and that your experience has been as pleasant as expected. We are glad to know that our service, menu, decoration and location were of your total enjoyment. Thank you so much for confirming other travelers about the reputation of our margaritas and pina coladas! It would be a...

Austin, Texas
Reviewed 3 weeks ago

A wonderful escape! Staff eager to please guests, Welcoming respite where privacy & intimacy are respected, valued. A full service hotel, cooked to order breakfast included, great bar service (including beachside service) & tasteful all day dining showcasing local dishes & agriculture. Walking distance to south Tulum beach district shops & restaurants, but far enough away from the tourist bustle....

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Thank beachseeker2017
Yves N, Propietario at Encantada Tulum, responded to this review

Thank you so for choosing us, and for taking the time to write us about your magical experience. It is very important for us to know everyone, from the housekeeping and masseuse team to the rest concierges and restaurant staff, provided a wonderful escape to the Caribbean. It is good to know you liked our secluded and peaceful location and...

Chicago, Illinois
Reviewed 3 weeks ago

When deciding where to stay, I read many, many reviews for numerous hotels on the beach strip of Tulum. When reading reviews from the patrons of Encantada, I kept thinking how all the things they said could be true... How could one small hotel achieve such high accolades from so many from around the world? After staying there, it is...

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Thank KPaulie
Yves N, Propietario at Encantada Tulum, responded to this review

Thank you so much for taking the time to write this comprehensive and kind review, and also for highly recommend us to other travelers! It is a pleasure to know you liked the personal, honest and warm service that we always aim to provide. It makes us pride having fulfilled your expectations after reading many reviews, It will be amazing...

Reviewed 3 weeks ago via mobile

The staff is wonderful and the accommodations are perfect! The property is small and intimate and the food is delicious. Super private and upscale with free bikes for cruising the boho chic boutiques and picture perfect bars and restaurants along the beach.

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Thank Jill C
Sven S, Propietario at Encantada Tulum, responded to this review

Thank you so much for taking the time to share your experience. It is a pleasure to know you enjoyed the accommodation and, especially, that our service was perfect. We would love to see you the next you come back to Tulum.

Saint Louis, Missouri
Reviewed 3 weeks ago

Read all the "positive" reviews here on Trip Adviser. That was our experience! Romantic small scale boutique resort , relaxed luxury environment, great staff, , fine restaurant and a basically a good value. One of few places where we've had staff call us by name and where staff introduced themselves. Nice touch. Tulum itself proved to be one of the...

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1Thank ChioTravel
Sven S, Propietario at Encantada Tulum, responded to this review

It is amazing to hear that we have provided a stay that summarizes all the positive reviews we have had so far! Thank you so much for taking the time to share yours with other travelers your personal experience in our little piece of heaven. We are delighted to know our service, accommodation and food were of your total satisfaction....

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Amenities

Highlights
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Our luxuriously appointed, rustic Tulum cabanas sit on a secluded stretch of white, powder-fine sand where one can enjoy the view from your private deck, steps away from the crystal clear Caribbean waters. Up and down the coastline you will find a natural peacefulness, gentle breezes and the hypnotic sounds of waves crashing against the sand, all in the simple tranquility of Tulum. ... more   less 

Additional Information about Encantada Tulum

Address: Carretera Tulum-Bocapaila KM 8.7 | Zona Hotelera, Tulum 77780, Mexico (Formerly Encantada Beachfront Boutique Hotel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: $436 - $738 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Encantada Tulum 3*
Number of rooms: 8
Reservation Options:
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Hotel Style:
#1 Romantic Hotel in Tulum
#1 On the Beach Hotel in Tulum
#1 Spa Hotel in Tulum
#18 Family Hotel in Tulum
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Questions & Answers

Here's what travellers have asked, with answers from Encantada Tulum staff and other travellers.
43 questions
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Questions? Get answers from Encantada Tulum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The beach front rooms offer stunning views, cool breezes and the wonderful sound of the waves rolling in.”
516caseyc, 12 Apr 2017 | Read review
“Suites Estrella & Cielo have spectacular second floor ocean views & all natural ventilation.”
beachseeker2017, 31 Mar 2017 | Read review
“Beach front rooms have an astounding view, but all rooms in the hotel are about 80 steps from the beach!”
KPaulie, 31 Mar 2017 | Read review
“Balcony rooms or preferred but not necessary”
ChioTravel, 27 Mar 2017 | Read review
“Garden units have A/C”
dbpaterson, 17 Mar 2017 | Read review
5 of 5