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Encantada Tulum

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Encantada Tulum
Encantada Tulum
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372 Reviews from our TripAdvisor Community

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Showing 335: English reviews
Milwaukee
Reviewed 2 weeks ago via mobile

Encantada is our home away from home! Every visit is even more special than the last! We kicked off our shoes at check in and never put them back on. Toes in the sand and a margarita in our hand for five days of bliss. Thank you to all of our friends at Encantada for another amazing stay!!

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Thank WanderlustMilwaukee
Sven S, Propietario at Encantada Tulum, responded to this review

Thank you very much for such nice comments, it is amazing to know we are your home away from home!!! It is also a privilege to hear we keep improving !!!

Nashville, Tennessee
Reviewed 3 weeks ago

We have just returned from our second stay at Encantada in the past year! That's how much we love this hotel. Why? First and foremost, the people are amazing! Next, the room is everything we could ask for! Finally the food and drink is top notch! Can't wait to return!

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Thank Christopher S
Yves N, Propietario at Encantada Tulum, responded to this review

Thank you very much! It is a pleasure to know we had the opportunity to welcoming you again and that this second stay was as enjoyed as the first. Thank you so much for your comments :)

Philadelphia
Reviewed 3 weeks ago

We just returned from our Tulum vacation, staying at Encantada was the highlight. Every part of our trip was perfect starting with our arrival. Maria had arranged for our transfer from Cancun airport, which I would recommend since the airport can be difficult to navigate with the crowd of taxis and drivers wanting your patronage. We were greeted at Escantada...

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1Thank MaryZPhiladelphia
Yves N, Propietario at Encantada Tulum, responded to this review

We are so glad that you spend a wonderful time in Tulum and that you really had the time to relax and explore it the amazing culinary scene it has to offer! It makes us even happier to know that we contributed to your wonderful stay by providing a comfortable accommodation, a peaceful location, and a warm and genuine service....

Ottawa, Canada
Reviewed 3 weeks ago via mobile

My fiancé and I first visited Encantada 1 year ago. We had such a fantastic experience that we decided to stay with them on our latest trip to Tulum this past week. Let me start by explaining what has made Encantada number 1 on TripAdvisor. The esthetics; well manicured romantic property, specious rooms, plush beds fit for a king, a...

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Thank Sommer_ottawa
Yves N, Propietario at Encantada Tulum, responded to this review

We are extremely honored to read this kind review and once again to know that we did our part well to offer you a wonderful stay. We agree with you that at Encantada we are very fortunate to have people such as Maria, Ismael and Javier that genuinely care about our guests. It is also a pleasure to hear the...

Woodside, New York
Reviewed 3 weeks ago

We stayed at Encantada during mid January and had an amazing time. The property was so beautiful and you can tell those who work their truly care for Encantada. The rooms were beautiful, food amazing (our favorite meals were at Encantada) and the staff were so gracious, fun and courteous. We loved Encantada so much it was hard for us...

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Thank squistkohen
Yves N, Propietario at Encantada Tulum, responded to this review

Thank you so much sor such kind words. We are pleased to know the staff took good care of you and that you enjoyed or accommodation and food. It is and honor to know it was hard leave the property to explore the beautiful surroundings. We are looking forward to your next visit!!!

Reston, Virginia
Reviewed 4 weeks ago via mobile

First off all the reviews you read on this place are true. The staff here is amazing. Not overbearing at all and despite what you think you too will walk out feeling like they are family. I was skeptical of the reviews at first but the staff truly has a nice way about them that is not intrusive or overbearing...

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1Thank GerberDaisey
Sven S, Propietario at Encantada Tulum, responded to this review

Thank you so much taking the time to write and share such a comprehensive, objetive and nice review. We are glad to know we walked the perfect line of warmness and personal service without being intrusive. Indeed, we are of the few place in which you can find real traditional Mexican and Mayan food in Tulum and it feels good...

Madrid
Reviewed 4 weeks ago

Amazing hotel, small and charming. Room was gorgeous and spacious, amazing views from top floor second row bungalow. Amazing service- the staff are so friendly and accommodating. The beach is stunning. Great cocktails and food. The perfect getaway to relax. I have nothing bad to say, everything exceeded expectations.

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1Thank Carla B
Sven S, Propietario at Encantada Tulum, responded to this review

Thank you so much for such a nice review! Fulfilling the expectations of our guests is what we love the most, we are glad to having achieve it with you. We are glad that the staff took so good care of you. And definitely, that our accommodations, food, drinks, and incomparable location made the most for you to enjoy the...

Reviewed 5 weeks ago

Encantada was absolutely fantastic - the perfect setting for a peaceful, relaxing getaway. Beautiful rooms, beautiful grounds, less than 20 steps from your room to the beach, attentive & friendly staff. They thought of everything from a drinking water jug in your room to a spot to rinse your feet just outside your door. You can place food / drink...

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1Thank Dani O
Sven S, Propietario at Encantada Tulum, responded to this review

It makes us so happy to read this!!! We are glad that our accommodation, amenities and specially our service were of your total satisfaction. It is good to know everything was ideal to spend a nice time at the beach. We can wait to have you back!

Newcastle, Australia
Reviewed 5 weeks ago via mobile

Exceptional location on the beach with wonderful attentive service that gave us space to relax and soak up the experience of being secluded with the cooling wind and the temperate surf to play with the senses.

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Thank Don2300
Yves N, Propietario at Encantada Tulum, responded to this review

Thank you very much for sharing your experience! We are glad to know our service an location gave you the perfect space to relax and that you had a wonderful time. We hope to see you next time.

Reviewed 12 February 2017

We stayed at Encantada with my husband and 14 year old son for 3 nights; we absolutely loved it. The room was lovely, spacious, light and comfortable. But the best about encantada is the staff; they are the most lovely and helpful. The breakfast is really nice too. We will go back without a doubt.

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Thank Myriam R
Yves N, Propietario at Encantada Tulum, responded to this review

We are glad to read this comment about our comfortable property, helpful staff and nice food. Thank you so much for taking the time to share your experience. It would be a pleasure having you and your family again during your next visit!

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Amenities

Highlights
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our luxuriously appointed, rustic Tulum cabanas sit on a secluded stretch of white, powder-fine sand where one can enjoy the view from your private deck, steps away from the crystal clear Caribbean waters. Up and down the coastline you will find a natural peacefulness, gentle breezes and the hypnotic sounds of waves crashing against the sand, all in the simple tranquility of Tulum. ... more   less 

Additional Information about Encantada Tulum

Address: Carretera Tulum-Bocapaila KM 8.7 | Zona Hotelera, Tulum 77780, Mexico (Formerly Encantada Beachfront Boutique Hotel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: $491 - $745 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Encantada Tulum 3*
Number of rooms: 8
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Hotel Style:
#1 Spa Hotel in Tulum
#1 On the Beach Hotel in Tulum
#1 Romantic Hotel in Tulum
#18 Family Hotel in Tulum
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Questions & Answers

Here's what travellers have asked, with answers from Encantada Tulum staff and other travellers.
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Questions? Get answers from Encantada Tulum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Garden units have A/C”
 of 5 bubbles dbpaterson, 17 Mar 2017 | Read review
“I didnt see any room to not recomend. All of them are awesome”
 of 5 bubbles Puntito_24, 15 Mar 2017 | Read review
“best service”
 of 5 bubbles scottbO2177YN, 14 Mar 2017 | Read review
“We opted for the lower level garden room which was perfect. You can certainly spring for one of the ocean view rooms if you prefer.”
 of 5 bubbles justmyownthoughts, 9 Mar 2017 | Read review
“any room, really, but I would recommend a ground floor”
 of 5 bubbles amhjr, 5 Mar 2017 | Read review
5 of 5