Alberto was amazing! He was so sweet! Y’all need to ask for him when y’all come he will take care of you! Service and food was AMAZING! The atmosphere was so beautiful and unique! Thank you for the great experience!
Absolutely love this place. A little pricey but we’ll worth the money. Make sure you tour the bridges and “birds nest” around sunset if possible. The views are fantastic and the shashimi was delicious.
I went to Kin Toh with friends for my 30th and it was stunning. The food was amazing, the manager was so accommodating (we booked an outside nest and it rained, but they took great care of us inside) and our server Santos was incredible. He honestly made the night so much better. I never write reviews but I really hope management understand how valuable he is. (We even took pics with him because he was such an important part of that memory.) Overall an incredible night!
We went to the birds nest at Azulik, and it was amazing!! Our server Santos was the best, he took great care of us, and the food and ambience were out of this world. We will have Instagram pictures for months to come!
I don’t even know where to begin to start. Upon getting there, the staff has an arrogant heir about them, almost implying that you owe them something even though it’s you whose spending $700 for no electricity or air conditioning. They welcome you with a “cleansing ceremony” which is suppose to rid you of negative energy. This is all smoke and mirrors, as the negative energy is evident when you walk into the hotel. When we finally get to the room, it’s sweltering hot, and feels like you’re in a hot car. There’s no air flow, except if you want to let all the bugs into your “room”. I’m in my first trimester of pregnancy, so I had to run to the bathroom upon arrival. When I get to the toilet, it was gross. It looked like no one had ever cleaned it. I complained to management (Carlos), who assured me it was clean but would send someone to come clean it again. When we got back to the room, it looked exactly the same. I’ve attached pictures of how filthy the room is. You’d think they’d consider the level of cleanliness one would expect, especially in consideration of COVID and Mexico currently being at Level 4. With all of these issues considered, we decided not to stay on the property. The heat was too much, and I kept committing. Despite all of this, the managers repeatedly refused to give us a refund. It was an absolute nightmare, and there were better accommodations at The Kimpton, which is 1/3 of the price. Attached you’ll find pictures of stains on the bed, dirt in the corners, dead flies in the room etc. It was insulting they’d allow any human to pay to live in those conditions.…