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Ahau Tulum

Travellers' Choice award winner
#11 of 87 Hotels in Tulum
GreenLeadersPlatinum level
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Ahau Tulum
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842 Reviews from our TripAdvisor Community

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Showing 691: English reviews
New York City, New York
Reviewed 14 April 2016

We went with or 9 year old and 5 month old and loved it here. Very family friendly and great staff. Clean and spacious rooms/ bungalows. Beautiful property and best of all the Raw Food bar situated in the back, loved the vanilla banana milkshake.

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Helpful?
Thank lindagradin
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! We loved to hear that you and your family had a great experience here in Ahau. We are family firendly and you are also part of the Ahau family! Thank you for the great comments about the rooms and the Raw Food Bar, please come back anytime soon as we will be wating for you with open arms!! Thank...

Spring Valley, California
Reviewed 12 April 2016

We were a family of three. We rented two different rooms at the hotel, a Garden View Junior Suite and a Bali Hut. The Junior Suite was very nice, comfortable bed (though it was a little short in length). The air condition only is available after 8 pm, and even then we had to ask them to turn it on....

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Thank jeepers13192016
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! We appreciate that you took the time to write a nice review about Ahau. It is great to know that you experienced a Junior suite and a Bali Hut that indeed now has a private bathroom for each room, we did not change the info in the web site as this will be a surprise for guests staying in...

Wheaton, Illinois
Reviewed 11 April 2016

My family and I have been going to Tulum for the past five years. I have been going to Tulum since 1998, and I have never loved it more than I did staying at Ahau. My husband and two daughters stayed in the beachfront room from March 29-April 3. The beach was breathtakingly beautiful, the food and fresh juices were...

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Thank Christine821
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! We feel so proud to be mentioned as the best hotel in the area from your behalf and this is really gratifying as our job is to create the best experience for our guests during their vacations and with all your wonderful comments about the service, rooms and hotel we feel that we achieved our goal. This is a...

Guadalajara, Mexico
Reviewed 8 April 2016

Sadly enough did not stay at the hotel; just visited the beach front restaurant. What can I say? The view is magnificent, the service - outstanding, the margaritas – delightful. Glad that there are still almost unspoiled paradises and, cross my heart, next time I will be a guest of this wonderful hotel.

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Thank efimero
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! It is wonderful to know that you had a great experience in Ahau and that our service and facilities exceeded your expectations, please come back any time and we will be delighted to have you as a guest in the near future! Thank you! Best Regards, Arturo Soto General Manager

Reviewed 5 April 2016

We just returned from 5 nights at Ahau and had a great time. We had two junior suites (11 and 12, top and bottom) and the configuration worked well for our family of 6. The older kids stayed upstairs and my wife and I stayed downstairs with our youngest (the staff was nice enough to bring in an additional bed...

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3Thank Matthew D
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! We would like to thank you for the great comments about Ahau and its service and staff. We also would like to apologize because the inconveniences founded during your stay, there is no excuse and your toilette should be fixed and we already tracked what happened and why this issue was not solved. The beach towels are refreshed every...

Canada
Reviewed 2 April 2016

A great place to stay, beautiful and comfortable beach cabanas, top service, and nice people. Everthing you need is there, the spa, the food and the service. A must stay hotel in Tulum, closed to everything!

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1Thank Pataroundtheworld
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! Thank you very much for taking the time to write a review about Ahau. We are so happy to know that the service, rooms, food and spa pleased you and we hope you come back anytime soon. Thank you! Best Regards, Arturo Soto General Manager

Brisbane, Australia
Reviewed 31 March 2016 via mobile

Ahau is your home away from home in paradise. Although I haven't been able to stay here yet (always full with my last minute planning), the restaurant and beach staff are so friendly (Marco is an absolute gem). You can easily order fresh and delicious drinks or food from the gorgeous beach area. Make sure to make Ahau part of...

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1Thank Sophie M
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! Thank you for been a wonderful guest!! We really hope next time you can stay with us as we will be ready to provide you a great service not only in the restaurant and beach. Marco is a Gem indeed and he is so happy to hear he was mentioned here. Come back soon! Thank you! Best Regards, Arturo...

Reviewed 31 March 2016 via mobile

The food is exquisite and the service is outstanding. Everyone is extremely nice especially Marco, the manager. He is an incredible host who loves his job and he was nothing but welcoming, wonderful to be around with and ready to provide the best possible service. He gives everyone special treatment and we would go back any day. We had a...

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2Thank Mauricio V
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello!! We are so happy to know that you had a great time here in Ahau and that you experienced a great service form our staff and that you enjoyed the food from our chef Roberto. Marco is so happy to hear you mentioned him and please, come back anytime to the hotel and enjoy the moon, mariachi and a...

Victoria, Canada
Reviewed 30 March 2016

Ahau has it all. The location is spectacular, the beach is perfect, the rooms are comfortable, luxurious and clean and the food on site was delicious. At the end of the day the staff put the experience over the top. From the minute we walked on to the property we were treated as if we were the most important guests...

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3Thank Ben C
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello!! Knowing that our staff made your experience here in Ahau be over the top makes them so proud and motivated to keep providing great experiences surpassing the guests expectations. it is wonderful to hear that almost everything suited you in Ahau and that you really enjoyed the service particularly from Barbara, Marco, Ricardo and David as well as Mauricio...

Anchorage, Alaska
Reviewed 30 March 2016

We came to Ahau Tulum for a week for a wedding. Several family members stayed next door at Villa Estrella and I am SO glad we stayed at Ahau for less than half the price and better amenities and staff. We stayed in the top floor of a hut, which was perfect for what we needed, all the basics and...

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Thank Emily M
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello!! It is great to know that your decision to stay with us in Ahau for the wedding as the accurate one, we are so gratefull to hear that you received a good service and that you liked the food as well as the drinks. Tulum ocean sometimes can be little rough depending the weather but mostly is calm and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Ahau
Ahau
Cuisines: Mexican, Caribbean, Seafood, Latin, Spanish, South American, Central American
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Ecological luxury Hotel with a Guest House in Tulum Beach in Mexico ... more   less 

Additional Information about Ahau Tulum

Address: Carretera a Boca Paila Km 7.5, Tulum 77760, Mexico (Formerly Esmeralda-K)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: $155 - $802 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ahau Tulum 4*
Number of rooms: 23
Also Known As:
Ahau Tulum Hotel Tulum
Esmeralda k Hotel Tulum
Esmeralda k Tulum
Hotel Style:
#2 Green Hotel in Tulum
#4 Luxury Hotel in Tulum
#5 Family Hotel in Tulum
#10 On the Beach Hotel in Tulum
#11 Romantic Hotel in Tulum
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Questions & Answers

Here's what travellers have asked, with answers from Ahau Tulum staff and other travellers.
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Los Angeles, California

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Questions? Get answers from Ahau Tulum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Well the beach bungalow, case Zero is amazing”
 of 5 bubbles 878klausm, 3 Dec 2016 | Read review
“Beach front, junior suite was directly on the beach and perfect for our needs. ”
 of 5 bubbles Rdmolberger, 23 Nov 2016 | Read review
“We stayed in #18 and LOVED it!”
 of 5 bubbles lessiedb, 17 Nov 2016 | Read review
“If you want more privacy get the higher level rooms beach front you wont regret it”
 of 5 bubbles teresitamaru22, 25 Oct 2016 | Read review
“Master Suite beach front was for sure the way to go ;-) Loved everything about our room! Absolutely beautiful!!! We were surprised to have an outdoor shower ;-) Definitely a plus when you have been playing in the ocean or the sand. Both showers... you may be surprised! They only have cold water ;-) Good for you skin and the glow of your skin!!! ;-) So be ready to laugh and yell at the same time as showering ;-) Loved the aloe gel and the organic insect repellant that was placed in our room. ”
 of 5 bubbles PrudenceDannell, 17 Oct 2016 | Read review
5 of 5