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Ahau Tulum

Travellers' Choice award winner
#10 of 89 Hotels in Tulum
GreenLeadersPlatinum level
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Ahau Tulum
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861 Reviews from our TripAdvisor Community

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Showing 707: English reviews
Playa del Carmen, Mexico
Reviewed 5 June 2016 via mobile

Very nice place. Nice location. Beautiful beach, I liked the hammocks. Very good food and cocktails. Nice presentation, was interesting how they are prepared sause in front of us. Octopus is really delicios!! Pina Coladas in pineapples are also worth trying.

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Helpful?
2Thank Anna S
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! Thank you for these excellent comments about the hotel, restaurant and food; it is a pleasure to have guests that enjoyed our cocktails and dishes as well as the handmade sauce preparation. Please do not think more about it and come back as soon as possible to this beautiful place called Tulum and to your house Ahau. Thank you,...

Reviewed 4 June 2016 via mobile

Hung out at Ahau for almost two weeks. Even though I was not sleeping there I spent most of my days at there beach area. Best service in town, great staff! We were very nicely treated by Ricardo, Rafael, Marcos and Jesus. Ate delicious food! The only downfall are bathrooms which are quite stinky, dirty, and trash bins overflowing toilet...

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Helpful?
Thank Victoria K
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! We would like to thank you for all the nice comments about Ahau even that you did not stay with us. The waiters you mentioned are the best on the beach area and we are so happy they fulfilled all your needs. We apologize about the bathrooms as this is a daily very populated area as we have a...

nashville
Reviewed 26 May 2016 via mobile

There really aren't words to describe this place other than "home away from home"...folks who have been understand how true this is but here is a quick rundown of how much this place made a lasting and loving impression on me: Paulina, Leo, and the rest of the guest services crew took care of us from the time we got...

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2Thank hubna
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! Inspiring is the word that we can use when reading such nice and detailed reviews from our guests. Paulina, Leo, Paris, Marc and Eduardo as well as all our staff feels proud to be mentioned by you and also we loved to hear that the food and drinks pleased you. Anytime you want to come back we will be...

Oracabessa
Reviewed 18 May 2016

We stayed for two nights only... but what a stay! We were warmly greeted by the staff - a HUGE shout out to Paulina for making us feel right at home instantly. Our room - an entry level room - had very little view, so please double check which room you have been given beforehand (it's different from the one...

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2Thank GEAdmin
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! This is the best that we can receive! Guests staying only for two nights and we are able to deliver the service and satisfaction expected! We are sorry you did not have the view that you needed but this can be arranged next time you visit us as we can offer you a much better view. Paulina Rafael and...

Los Angeles, California
Reviewed 14 May 2016

My husband and just stayed here for a week. The hotel is well located in the middle of the beachfront. The bungalows are nice and comfortable. The staff for the most part was incredibly friendly and helpful. We were woken up the first few days at 8 am with construction on the bungalow directly behind ours which was definitely a...

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Thank DBangit
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! First of all we would like to apologize for the inconveniences during your stay and we are thankful because you still felt that we deliver on service as you mention in your review, if you offer us another opportunity to have you as a guests we will make sure that this opportunity areas will be erased and to get...

Hastings on Hudson, New York
Reviewed 11 May 2016

This was my first visit to Tulum. Although, my friend and I did not stay at Ahau, we ate breakfast there every morning and had a wonderful waiter named Martin. The food was delicious and the service was amazing. My friend and I booked our room for next year at Ahau. Can't wait to return. It is true paradise.

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1Thank gemgirl05
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! It is wonderful to see that guests to our restaurant decided to stay with us next year because the service received. Martín is one of our stars in the restaurant and he will be so proud to know that you mentioned him in your review. We cannot wait also to have you here as a guest soon!! Thank you,...

Reviewed 8 May 2016 via mobile

As we know, Tulum is a destination for the young and beautiful; a place to be seen. Well, if you see me it will be at Ahau Tulum. This is a wonderful establishment to experience the white sand beaches of Tulum. From the first greetings of 'welcome home' and refreshing cocktails at reception, the first class treatment continued throughout our...

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Helpful?
Thank Trill P
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! We would like to thank you for all this great and perfect comments about Aahau and its staff, we feel so proud that the service delivered to you and all the premises pleased you. We hope that you come back as soon as possible and offer us the chance to pamper you again during your vacations. Thank you, Best...

Reviewed 6 May 2016

Amazing hotel. Super eco-conscious and respectful of the beautiful natural landscape of Tulum beach. Filtered water jugs provided in each room. I loved the complimentary beverage and croissant delivered to your room each morning. Perfectly located on the main hotel strip nearby to great restaurants with available bikes to cycle into the town nearby. Very relaxing and quiet with quality...

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Thank ADebovis
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! Amazing guests is what we love to have here in Ahau. Thank you for such a nice review and all the good comments about the rooms, amenities, music and enviroment. Raw Love is a great option for our guests. Please come back soon to this eco-conscious place called Ahau here in beautiful Tulum! Thank you, Best Regards, Arturo Soto...

Reviewed 3 May 2016

We didn't stay here but we came for lunch and we were very impressed! The food was delicious, we had the chipotle lobster tail and ceviche. The cocktails were the best we had on our trip (except for one crazy good margarita elsewhere).

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Thank KylieMcDowell
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! It is so rewarding to know that you enjoyed the food and drinks on our restaurant and beach bar. We would love to see you back in Ahau as a guest any time soon and we will work on making the best margarita ever and offer you the greatest stay ever too!! Thank you for your nice comments! Best...

Denver, Colorado
Reviewed 3 May 2016

My husband and I stayed in one of the Bali Huts at Ahau for a little less than a week; we enjoyed EVERY single moment. Not only was the staff incredibly attentive and welcoming but they went above and beyond to care of me while I was experiencing a stressful situation. I was left in Mexico without a peso to...

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Thank casaundramachado
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! We are very happy to know that Paulina and Marco were able to help you with your money situation and that all the staff, acommodations and food were able to exceed your expectation during your stay. Hopefully we will see you back here soon in your home away home, for sure Marco will be so glad that one of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Ahau
Ahau
Cuisines: Mexican, Seafood, South American
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Ecological luxury Hotel with a Guest House in Tulum Beach in Mexico ... more   less 

Additional Information about Ahau Tulum

Address: Carretera a Boca Paila Km 7.5, Tulum 77760, Mexico (Formerly Esmeralda-K)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: $184 - $1,455 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ahau Tulum 4*
Number of rooms: 23
Also Known As:
Ahau Tulum Hotel Tulum
Esmeralda k Hotel Tulum
Esmeralda k Tulum
Hotel Style:
#2 Green Hotel in Tulum
#3 Luxury Hotel in Tulum
#5 Family Hotel in Tulum
#9 On the Beach Hotel in Tulum
#11 Romantic Hotel in Tulum
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Questions & Answers

Here's what travellers have asked, with answers from Ahau Tulum staff and other travellers.
58 questions
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Questions? Get answers from Ahau Tulum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They all have great views. You can see the sun rise very morning especially if you are in the tops rooms.”
 of 5 bubbles julipnyc, 6 Jan 2017 | Read review
“try to get a room right on the beach!”
 of 5 bubbles caroliner177, 29 Dec 2016 | Read review
“Stay in either room category "Junior Suite A" or "Master Suite", all of which have direct access to the beach and beautiful ocean views.”
 of 5 bubbles Kellian70, 12 Dec 2016 | Read review
“Any room is in heaven! No need to overthink it...”
 of 5 bubbles mfarell, 10 Dec 2016 | Read review
“Well the beach bungalow, case Zero is amazing”
 of 5 bubbles 878klausm, 3 Dec 2016 | Read review
5 of 5