The Beach Tulum is not the most popular, flashiest, poshest, most expensive hotel on the strip and that's EXACTLY what makes it perfect! It combines the laid-back hippie vibe seamlessly into its tropical paradise. We had interactions with all levels of staff and each of them was friendly, courteous and helpful. The food at both restaurants was top notch. Room service was fast. Gourmet breakfast was included each morning (not some lame continental breakfast). The grounds of the hotel were meticulously maintained. We spent a day popping into some of the other hotels in the area and while each has their own vibe, I prefer The Beach. We will definitely go back and won't hesitate to stay here.
My husband and I enjoyed our first few days as husband and wife at The Beach Tulum and we are already talking about booking again next year. This adorable boutique hotel puts guest experience on the forefront, focusing on even the smallest details to create a wonderful and personalized stay. The entire staff was friendly, polite, and so very helpful. Upon arrival, we were greeted by Uli and Barbara, who had both been in touch via email and WhatsApp in the week and days prior to arrival to ensure we had everything we needed set up to make it an unforgettable stay. They helped us pre-book a sunset couples massage (which was amazing!). After we checked in, Uli gave us a tour of the property, the neighboring restaurants (Ziggy's and Fresco's) and then finally our room. Our room was immaculate and so beautifully decorated. We opted for the Junior Suite (direct beach view and access + plunge pool) and it was perfect! The plunge pool was always very warm and we had our own reserved beach bed (enough room for 2) just steps away from the sliding glass back door of our room. There were beautiful views of the ocean from any point in the room and outside deck. The beach is also very private and monitored by security (who were all super friendly and even helped us spot a couple of osprey sitting atop of the hotel roof on our last day there). There is also full bar service on the beach, with a simple text via Whatsapp, you could have whatever drink you wanted delivered right to you. We were also presented with a complimentary welcome beverage when we first checked in (a pineapple + mezcal drink that was delicious!). Now back to our room. The staff knew it was our honeymoon and had decorated the bed with rose petals and had left us a very sweet card + a bottle of sparkling wine to celebrate. The room had a very powerful, temperature customizable AC unit + fan directly above the bed which kept us nice and cool at night. The bathroom was spacious and had a great soaking tub (enough room for 2) and a rain shower. On top of the amazing room, the hotel boasts 2 of the best restaurants in the area. Seriously - we are big Yelp fans and both Ziggy's and Fresco's rated as the top 2 spots in the area. During your stay, the hotel provides complimentary breakfast at both restaurants. We tried breakfast at both and loved our meals. We also ate at Ziggy's our first night there and the dinner was also amazing! Lastly, the location is ideal. Very close to all of the exciting restaurants, shops, and nightlife spots and even very close to a nearby cenote (about a 5 min walk). The hotel provides free bikes and we biked all across town and also went over to check out the Tulum ruins. Our last 2 days at the hotel, we walked on the beach and looked at all of the other resorts. The Beach Tulum by far has the most serene and private beach, but also the best looking resort presence. It is well-manicured and provided both sun and shade thanks to its beautiful palm trees sprawling the beach. All in all, we were very sad to leave The Beach Tulum this past Saturday. We have now found the perfect slice of heaven in Tulum and can't wait to come back!…
This has been our second time at The Beach Tulum THIS YEAR! We loved it so much we had to rush back. The front desk ladies, especially Vivi and Tania, are the sweetest! They are extremely informative and helpful. The room service team is spectacular and the staff and food at Ziggy’s is top tier. We always feel relaxed and safe when we visit. Thank you The Beach Tulum, see you soon!
This was one of the most outstanding experiences we have ever had on vacation and this was our honeymoon. By far the best place in Tulum. It was so private, peaceful, quiet and stunningly beautiful. But the service really made it above and beyond. The concierge and ALL staff could not have been more friendly and helpful. We loved all amenities including the pool, spa, pool table, bar and Frescos and Ziggys. We truly felt we discovered a gem and would never want to stay anywhere else in Tulum. The best!!!
Fully enjoyed the quiet, air-conditioned, well-appointed 2nd floor room with thatched balcony & hammock, amenities, and rooftop patio with hot tub. The tasteful landscaping employed well-groomed mangrove style plants along sand pathways around a cenote style pool. Concierge (Tania) and service staff were pleasingly helpful and accommodating. Vanesa's yoga class in the high ceilinged thatched room above the lobby added soothing internal rest to sensitive massage services (Perla, Elizabeth). Ziggy's offered a tasty local plus fusion menu in a comforting beach-style setting and staff (Abraham, Valentin, Alfonso, Sebastian) were friendly and accommodating. Cannot recommend TBT enough.