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Dreams Tulum Resort & Spa

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Carretera Chetumal Puerto Juarez Km. 236, Tulum 77760 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Booking.com
US$511
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Free cancellation until 17/03/22
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Priceline
US$511
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Free cancellation until 16/03/22
Traveluro
US$335
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Hotels.comUS$510
eDreamsUS$511
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (7078)
Dining (505)
Room & Suite (293)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 22/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 22/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#84 of 207 hotels in Tulum
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Hidden among acres of tropical gardens and jungle along a sugary white sand beach, Dreams Tulum Resort & Spa is located just minutes from the ancient Mayan ruins and the trendy and bohemian town of Tulum. Dreams Tulum is a AAA Four Diamond award-winning resort, with all the benefits of Unlimited-Luxury® - where everything is included. Dreams Tulum’s magnificent Mexican colonial architecture blends tastefully with upscale contemporary design. All 432 guest rooms and suites offer a private and furnished terrace or balcony, marble bathrooms, daily refreshed mini-bar and room service. Dreams Tulum also offers a secluded adults-only section with quiet and romantic suites. Swim out suites are also available for direct access to a pool. The resort is not only beautiful on the utside, but also within. As the founders of the Tulum Foundation, this ecofriendly resort promotes education, culture and conservation. Through programs such as scholarships for employee’s children and supporting the preservation of the endangered sea turtle, Dreams Tulum makes a positive impact in its community. Dreams Tulum sits on two miles of powdery white sand with activities to make the whole family happy. Guests can visit the on-site water sports center for snorkeling, diving, kayaking and more. Dreams Tulum guests also receive complimentary greens fees at the nearby Riviera Maya Golf Club. The Mayan-themed Explorer’s Club for Kids offers supervised fun for ages 3 – 12 with a brand-new state-of-the-art Water Park playground, including 6 waterslides, 2 buckets and an outdoor wet play area. For ages 13 – 17, there’s the Core Zone Teens club with video games and more. A stay at Dreams Tulum is not complete without experiencing the Dreams Spa by Pevonia®. Surrounded and inspired by nature and Mayan culture, guests can find rejuvenation through therapeutic spa treatments. Guests can make their own spa products from local plants and herbs at the Spa Pantry – then take it back to a jungle cabin for a relaxing treatment. Once completely relaxed and refreshed, there’s delicious, gourmet dining and unlimited top-shelf spirits, wine, beer and crafted cocktails. Taste the authenticity in the flavors of Mexico with a weekly street-food set-up in the Mexican Plaza all while being entertained with traditional dance, costume and song that showcase the country’s heritage. Plus, reservations and wristbands are never required, and room service is available at no extra cost. Every night at Dreams Tulum is full of activities, entertainment and fun. With food festivals, mariachi bands, and beach bars – guests can enjoy themselves until the sun comes up.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Secured parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Patio
Table tennis
Waterslide
Board games / puzzles
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Desk
Dining area
Minibar
Flatscreen TV
Bathrobes
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Bay View
Languages Spoken
English, Spanish
7309Reviews1183Q+A100Room tips
Traveller rating
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Popular mentions
sdroadster wrote a review 21 Sep
San Diego, California121 contributions61 helpful votes
+1
This resort has a lot going for it. Sadly, it has serious administration issues. It brands itself as Unlimited Luxury, which couldn't be father from the truth. It's ideally located within minutes of several natural attractions, like cenotes, the archaeological area of Tulum, the town of Tulum and so much more. The colonial architecture is attractive and the gardens are beautiful and well maintained. The staff (waiters, waitresses, bartender) is friendly and welcoming. The experience declined however from the time you enter the lobby to check in. The front desk tries every way to upsell room upgrades at outrageous prices. Then you're greeted by your friendly Vacation Club sales person who will offer an insignificant recompense for the time you'll spend listening to their sales pitch. We declined. The rooms are in serious need of plumbing and electrical overhaul at the very least. They are clean but outdated and in disrepair. The beach furniture is badly worn out as well as other outdoor furniture. The food at the buffet World Café is average and repeats every day ( we were here 6 days). The waiting staff is apologetic and embarrassed they can't provide better services. Basic things like juice, coffee, butter, fruit are rationed and often unavailable or in shirt supply. Some days several restaurants are closed. Waiting times can be up to two hours. The a "Themed Gourmet" restaurants are a beginners attempt at cooking. They need a real Cheff and comprehensive training for the staff who have no idea what the names of the dishes mean or what is in it. If it is not written in the menu, it doesn't exist. The beach is very rockie and dangerous for swimming, y can easily injure a foot or worse. The area labeled "Swim Area" is the worse. Clearly the resort director never tried setting foot in the water. Many guests complained about these same things during our stay. With so many great choices in the area, in would not recommend this resort until a new Director and new management fix the fundamentals and the rooms are upgraded. We made the best of our time here and had a very nice vacation in wonderful Tulum and surrounding attractions. We put aside our expectations for luxury and accepted the Dreams for what it is. We rented a car for additional flexibility. This was another plus because we avoided the Dreams overpriced tours. Another compliment goes out to the entertainment staff. We enjoyed the shows and the dancing at night. If the management is reading, please pay attention. Future guests and your staff will thank you.
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Date of stay: September 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from Marycruz Barrientos, Owner at Dreams Tulum Resort & Spa
Responded yesterday
Good morning, thank you for your comments, we regret that your stay was not the most pleasant. We will take your comments which will undoubtedly help us to improve in our areas of opportunity.
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chickenitza795 wrote a review 21 Sep
Tulum, Mexico1 contribution
I understand Covid has hit a lot of places hard and I'm assuming this is what I ran into at this resort. Just read any other review and they are all true. Anyone who had a great time just enjoys the drinking amenities and is looking for the club vibe this place gives off. Don't know who finds romance here as there was a lot of singles enjoying the property as well. Maybe that's what the Dream(s) is all about! Food was subpar, service was great if you were getting a drink the rest of the staff seemed upset. Especially the hostesses at the restaurants. Too many vendors hanging out every night to sell you the same stuff everyone else sells at the excursions. Huge time issues all over as when restaurants were open for meals. Check-in/out process to sell you a time share for a resort you just arrived at seems odd, VIP services means they just want more money. The only thing missing was someone looking for me to buy snake oil.
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
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Response from Marycruz Barrientos, Owner at Dreams Tulum Resort & Spa
Responded yesterday
Thank you for sharing your kind opinion and visiting us, we regret that you have experienced this unusual problem during your stay with us, be sure that we will take your opinion with our corresponding manager and we hope to see you again at home to change your perspective and make memories. unforgettable.
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LandRober1 wrote a review 20 Sep
Clifton2 contributions3 helpful votes
Great service makes you feel like home, beautiful clean comfy rooms, great room service and location is excellent right off the highway, good entertainment different activities every night can't get bored. if you really want to have a relaxed vacation with a little of entertainment at night? Dreams Tulum is the place!
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Review collected in partnership with this hotel
Date of stay: September 2021
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tajgd wrote a review 19 Sep
1 contribution
A really nice place with really good food and drinks with an enjoyable family experience, we spent a week there for our babymoon and had a really nice and relaxing vacation exactly what we were looking for.
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Review collected in partnership with this hotel
Date of stay: September 2021
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Tim W wrote a review 19 Sep
Houston3 contributions
Loved most things, except high pressure sales pitch which is not fun, and excessive cost .Property is beautiful, and well maintained. All Restaraunts were good except Seaside grill. Ordered Ribs, which were lackluster. And T Bone Steak was too tough to cut or eat.
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Marycruz Barrientos, Owner at Dreams Tulum Resort & Spa
Responded 1 week ago
We highly appreciate your comments and visit, Rest assured we'll pass your comments to our staff and management. We are looking forward to welcome you once more at our little slice of paradise. Warm regards,
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PRICE RANGE
US$155 - US$461 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams tulum hotel, dreams tulum riviera maya, dreams resort tulum, dreams tulum mexico, sunscape tulum, dreams resort spa tulum, dreams hotel tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
432
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Frequently Asked Questions about Dreams Tulum Resort & Spa
Which popular attractions are close to Dreams Tulum Resort & Spa?
Nearby attractions include Tulum Archaeological Site (5.0 km), Naná Rooftop Bar (7.0 km), and Cenotes Sac Actun (6.7 km).
What are some of the property amenities at Dreams Tulum Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Dreams Tulum Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Tulum Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Dreams Tulum Resort & Spa?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Dreams Tulum Resort & Spa?
Conveniently located restaurants include Mezzanine Thai Restaurant & Bar, PaQuino Coffee Shop, and Bio-natural Tulum.
Are there opportunities to exercise at Dreams Tulum Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Dreams Tulum Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Tulum Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Dreams Tulum Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Does Dreams Tulum Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.