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Casa Malca

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Carretera boca Paila km 9.5, Tulum 77780 Mexico
Lowest prices for your stay
US$737
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US$737
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (739)
Room & Suite (124)
Pool & Beach (120)

About

#59 of 209 hotels in Tulum
Location
Cleanliness
Service
Value
Immerse into a world of art while being pampered by our dedicated staff as you enjoy the glorious sun, bathing in beautiful crystal clear waters & walking on amazing white sand beaches. Relax on our roof top deck where you can enjoy a sunset like no where else in Tulum and later in the night give into the star filled sky.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Bicycle rental
Airport transportation
Spa
Secured parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Bicycles available
Couples massage
Massage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Room service
Minibar
Refrigerator
Bath / shower
Complimentary toiletries
Safe
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Trendy
Languages Spoken
English, Spanish

Location

Full view
37Car recommended
Grade: 37 out of 100
21Restaurantswithin 1 km
1Attractionwithin 1 km
542Reviews50Q+A40Room tips
Traveller rating
  • 370
  • 57
  • 28
  • 24
  • 63
Time of year
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Popular mentions
Mobile654269 wrote a review Nov 2021
Long Beach, California9 contributions2 helpful votes
First, I found this place on Instagram and from what I seen I was excited to see myself in person and I thought it would be cool to surprise my hubby with. When I read it was Pablo Escobar’s mansion that made me even more excited to stay there. I thought there would be history on the place, pictures, etc, but there’s not. According to the workers not alit there is from his mansion so that was disappointing for me. The rooms are gorgeous except a few old pieces of furniture that should be painted gold or black to go with the cool theme they have. Unfortunately, we didn’t know there was construction going on and we especially didn’t expect to have someone else’s screaming crying kid keep us awake all night so that made the place way overpriced and not recommendable. I’d give the beautiful rooms a 5 except we got no sleep so room gets a 4.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Noelia Navarrete, Marketing at Casa Malca
Responded 2 days ago
Dear Mobile654269, Hope you had a safe trip back home. Thank you so much for staying with us and providing us your review. Casa Malca is known for our exceptional attention to detail and quality service. All your comments are really important for us we will follow the situation that you mention. Kind Regards, Casa Malca Team
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hannahmcbride99 wrote a review Nov 2021
Tulum, Mexico1 contribution
I saw casa malca through Instagram and it’s everything I dreamed of and more. The beach is so stunning and the hotel is a dream. I’d recommend it to anyone who wants to relax and unwind. Food and cocktails are reasonably priced for a 5 star and the rooms are huge. A free hydrotherapy session and use of the sauna steam and jacuzzi was amazing. The perfect getaway! Casa Malca is fantastic 🌴🐒⭐️
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Noelia Navarrete, Marketing at Casa Malca
Responded 2 days ago
Dear hannahmcbride99, We are happy to read that fantastic review and that you enjoyed so much staying at Casa Malca, we truly appreciate your comments and hope you can visit us again soon. Kind regards, Casa Malca Team
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rk0k0 wrote a review Nov 2021
1 contribution
What a wonderful resort! Very eclectic art, great history, wonderful attentive staff. Rooms were huge and so unique. A bit on the pricey side but would highly recommend for a special occasion. Quiet stretch of beach. We really enjoyed our stay.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Noelia Navarrete, Marketing at Casa Malca
Responded 2 days ago
Dear rK0k0, Thank you so much for staying with us and share this special time at Casa Malca. We hope to welcome you again in the near future! Kind regards, Casa Malca Team
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Loreta83 wrote a review Oct 2021
Vilnius, Lithuania19 contributions5 helpful votes
Very similar experience as in previous review. I have received an email that “they are very sorry i have canceled my stay”. I reacted immediatelly that i did not cancel it! I ve sent an email but there was No reaction for a few days. I have contacted Design hotels customer care and they have filed a complaint. Still nothing. Second reminder and then hotel sent email “oh sorry, yeah it was canceled as your credit car is not valid”. What a lie! Gave a call - useless to speak, no solutions offered as they are fully booked. It s New year and they have literally ruined our vacation. Think twice before you book this place.
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Date of stay: October 2021Trip type: Travelled with friends
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Response from Noelia Navarrete, Marketing at Casa Malca
Responded 4 weeks ago
Dear Loreta We felt really bad about this situation, Casa Malca has been open for almost 8 years providing quality service for all the guests who visit us. Are hotel polices that all our reservations must be guaranteed with a deposit. When we don't receive the payment of the reservation we contact our clients before canceling any reservation without a deposit. We are sorry for the inconvenience it may cause. Kindly, Casa Malca Team
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Art H wrote a review Oct 2021
1 contribution1 helpful vote
Unfortunately my last Casa Malca experience was horrible. I have been planning a trip for a total of 10 people for months now and booked 5 rooms for January 2022 back in July of 2021. After receiving CONFIRMATION from the hotel that my reservation was guaranteed I was informed via a phone call, NOT and email, or a message etc. that my reservations were now canceled. Mind you that we are now in October and my group of 10 has already purchased airfare and transportation. The reason I was told the reservations were canceled is because they tried to run the credit cards on file and they were declined? I find this to be untrue since, first of all we would have received some type of notification from the credit card company that such an event had taken place. Also it there was an issue with my reservation on October 11th, then why was I just informed that my reservations were canceled on October 16th and via phone call??? Why not send me an email, or use the whatsapp messaging service Casa Malca uses for reservations...the reservations were made using whatsapp!! Something doesn't add up. I had booked the rooms at a pretty good rate back in July and they have supposedly already resold my rooms for those days I had planned on staying with them. This just isn't fair, the hotel should make things right by reinstating my reservation.
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Date of stay: October 2021
Service
1 Helpful vote
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Response from Daniel Rivera, Propietario at Casa Malca
Responded 25 Oct 2021
Dear Art: We felt really bad about this situation, Casa Malca has been open for almost 8 years providing quality service for all the guests who visit us. All our reservations must be guaranteed with a deposit. When we don't receive the payment of the reservation we contact our clients before canceling any reservation without a deposit. Please contact our reservations department to clarify your reservation and look for another option for you. Best Regards, Casa Malca Team
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PRICE RANGE
US$391 - US$772 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
41
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Frequently Asked Questions about Casa Malca
Which popular attractions are close to Casa Malca?
Nearby attractions include Ocote Gallery (0.6 km) and Mulata Tulum (1.2 km).
What are some of the property amenities at Casa Malca?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Casa Malca?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Casa Malca?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Casa Malca?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Casa Malca?
Conveniently located restaurants include Loco Tulum, Sushiclub Tulum, and BAK’ by Harry's Prime Steakhouse & Raw Bar.
Are there opportunities to exercise at Casa Malca?
Yes, guests have access to a pool during their stay.
Does Casa Malca have airport transportation?
Yes, Casa Malca offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Casa Malca?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Casa Malca?
The staff speaks multiple languages, including English and Spanish.
Does Casa Malca have any great views?
Yes, guests often enjoy the ocean view available here.