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Hotel del Portal San Miguel

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Traveller (37)
Room & Suite (18)
Family and Play Areas (3)
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Overview
  • Excellent23%
  • Very good32%
  • Average15%
  • Poor14%
  • Terrible16%
Travellers talk about
AMENITIES
Free Wifi
Air Conditioning
Non-Smoking Rooms
Suites
Concierge
Laundry Service
Babysitting
3 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (107)
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All reviewsstairs are steepamazing locationspacious roomwould definitely stay here againtop floorplazacathedralcolonialjardin
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Reviewed 18 June 2017

We stayed her eonly one night, but this Balinese interior looks quite a little bit strange in the middle of Colonial Mexican city!!!A little bit dark rooms....and high stairs to access the hotel, not very comfortable for kids and older travellers....Thought location is really niceMore

Thank FlyingSquirell
Response from Gerente G, Gerente at Hotel del Portal San MiguelResponded 20 June 2017

Dear guest, as hotel del portal is located in the very heart of san miguel, all the buildings are Protected by the UN and UNESCO therefore they cannot be modified in any way! that means the original and very old steps must be respected! The...More

A TripAdvisor Member
1
Reviewed 29 March 2017 via mobile

Hogs was super clean and front desk was helpful. They have us a tour of the hotel before we booked it. Top floor has a balcony overseeing the plaza. Great central location! Recommend eating at the local Mercado. Food was great and authentic. And the...More

Thank A TripAdvisor Member
Response from Gerente G, Manager at Hotel del Portal San MiguelResponded 5 April 2017

Thank you for choosing hotel del portal! we are very glad you enjoyed your stay and look forward to your next visit! best regards!

Reviewed 3 March 2017

This hotel has 2 floors but starts on the second level of the building with a long flight of stairs to the hotel. The building does not have an elevator. We started on the second floor of the hotel and when the staff saw that...More

Thank Beverley P
Response from Gerente G, Manager at Hotel del Portal San MiguelResponded 5 April 2017

Thank you for choosing hotel del portal! we are very glad you enjoyed your stay and look forward to your next visit! unfortunately UNESCO does not allow the installation of elevators in historic building! we look forward to your next visit with us! best regards!

Reviewed 31 January 2017 via mobile

Yes, the stairs are steep. No, there is no elevator. Yes, some staff have few English skills and all could be friendlier and more accommodating. No, there is not AC. Yes, there are interior rooms with no windows. Ours was one of these but it...More

Thank Paula M
Response from Gerente G, Gerente at Hotel del Portal San MiguelResponded 2 February 2017

Dear guest thank you for your comments we are glad you had a good time at hotel del portal since hotel del portal is situated in the heart of historic center of san miguel de allende, and is protected by UNESCO no major modifications are...More

Reviewed 17 December 2016 via mobile

No staff available to open the door late night after dinner. We had to wake up other customers to get the door for us. We tried to call the hotel but there was no one there. Others had the same issue. The reception's phone kept...More

Thank Babarelli B
Response from Gerente G, Gerente at Hotel del Portal San MiguelResponded 20 January 2017

We are terribly sorry for your experience the responsible person for this negligence is no longer working for us we hope you can give us a second chance in the near future best regards

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Hotel Amenities
Laundry Service
Concierge
Multilingual Staff
Babysitting
Room amenities
Air Conditioning
Details
Price range
US$51 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$51 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (37)
Room & Suite (18)
Family and Play Areas (3)
Questions & Answers
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RamonSalcido
21 January 2016|
Answer
Response from TeQuieroPV |
No elevator. They aren't permitted to renovate/remodel any of the historic old buildings. Due to your mobility issues with stairs, I would recommend a different (non-historic) hotel with wheelchair access (even if you do not... More
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Votes
Room Tips
"NONE, some interior with NO outside windows, top level has glass but no windows and very noisy thru the walls."
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"There are NO QUIET rooms in the hotel as the receptionist clearly stated when we asked to be moved to a..."
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"check the room before you pay"
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"ask for a look at the rooms"
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