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DIRTY, RUDE AND COMPLETELY UNRESPONSIVE
This used to be my favorite place in San Miguel to stay. I would rent the room with the terrace up top and i couldn't ever imagine staying elsewhere. I even proposed to my Fiance on that terrace on our...More
Thank Kris H
Response from GrupoFK, Gerente at Hotel Casa LoteriaResponded 1 week ago
We apologize about your experience , could you re-send us the mail you say to firstname.lastname@example.org we had no idea about it , all the messages arrive to our headquarters and we could quickly respond to them . As soon as you conctact us we’ll...More
I loved this place. The location was great. The staff was friendly and helpful (they let me use their cell phone to make a local call when the land line was not getting through). It was clean. It has fans which were better than than...More
Though this hotel is not the best one its incredible location offers all. I definitely would stay again, my best recommendation is the "Corazón Room".
Have to mention, that this place is a little pricey and it's a really old place, but the theme is...More
Everything DIRTY: floors, walls, curtains. Stains, hairs and DOG FOOD EVERYWHERE!!! Things broken.
WC HAS NOT DOOR!!! But wc has a mirror exactly in front so you can see from outside!
Pictures are not anything like the real hotel.
The worst experience in my life!!!
Easy review this place is a SHAME!
We booked it because we stupidly trusted the pictures on the website.
We arrived there, a child welcome us. No adults around, place where only kids are working!
We get a room that was not at all what...More
3 Thank Travelivor
Response from GrupoFK, Gerente at Hotel Casa LoteriaResponded 2 February 2018
Dear guest ( in case you are a real guest !) all our pictures are real and taken by a simple smartphone that show the real aspect of our facilities . About the “kids” you mention we have several local teenagers above 18 years that...More
Es una pena sus comentarios sin embargo no nos parece congruente que a pesar de todo haya decidido permanecer en el hotel , tal vez al final no sea del todo cierto lo que comenta. Gracias de todas formas ya que sus... More
Es una pena sus comentarios sin embargo no nos parece congruente que a pesar de todo haya decidido permanecer en el hotel , tal vez al final no sea del todo cierto lo que comenta. Gracias de todas formas ya que sus comentarios nos dan mayor credibilidad lejos de afectarnos . Esperamos que el resto de su “experiencia “ haya sido agradable en nuestra ciudad de San Miguel de Allende .