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Sheraton Grand Los Cabos Hacienda del Mar

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Sheraton Grand Los Cabos Hacienda del Mar
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1,607 Reviews from our TripAdvisor Community

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Showing 1,493: English reviews
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Colorado Springs, Colorado
Reviewed 2 days ago NEWvia mobile

We arrived in Cabo at 11:00 am. We booked through Costco travel. We have been waiting for our room since then. It is now 3:00. Bags were not in the room after they said they were delivered. Not impressed so far. Will update during trip.

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Helpful?
Thank Sharon F
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review

Thank you for taking the time to share your experience at the Sheraton Grand Los Cabos Hacienda Del Mar. We truly appreciate your feedback, and we want to make this right. If you would like to discuss your stay further, please contact Angelina Garcia at angelina.garcia@sheraton.com.

Reviewed 3 days ago NEWvia mobile

Great location. Nearly always sunny. Great complex with many pools. Good for family's. Friendly staff. Good restaurants and facilities. Very spread out. Style is very traditional Mexican. Rooms are generous with good bathroom, spa bath and large shower. Bed is good quality as are the sheets for a good nights sleep. Rooms at the front apparently a bit noisier. We...

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Helpful?
Thank S B
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review

Dear guest, Thank you for staying with us! We appreciate your wonderful review and I am glad that you were happy with your accommodations and our hotel grounds. We always try to keep our guests happy and I am pleased that our staff did a great job making you feel at home. We hope to see you again soon!

Naperville, Illinois
Reviewed 6 days ago NEW

Needed a place to stay for 1 night. Few options so we booked here. Hotel style room. Garden view. Over $400 and still charge you for wifi. Mini frig was filled with hotel items for sale. Little room for our items. It is a nice resort 3 to 4 miles from Cabo. Nice beach,pool and restaurants on the grounds

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Helpful?
Thank chimod19
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review

Dear Guest, Thank you for staying with us. I appreciate your valuable comments. Did you know that if you become a member of SPG rewards you get free wi-fi in all our hotels? I invite you to enroll free and enjoy among free wifi, other benefits. If you have more comments we would appreciate it if you could send them...

Knoxville, Tennessee
Reviewed 1 week ago via mobile

Don't waste your time at this resort. From the two hours it takes to eat an overpriced lunch, to the delayed shuttle service to the marina and the pushy timeshare meeting, I will not return. Food is mediocre. It's $50 for the buffet breakfast. They have a good selection but it's absolutely nuts to pay $50 for oatmeal and eggs....

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Helpful?
1Thank flyingpinkelephant
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review

Dear Guest, We thank you for your valuable comments. I apologize if your experience at our resort was not what you expected it would be. We would like to make this right and have your experience enhanced for a future visit. Please contact angelina.garcia@sheraton.com Thank you again and have a great day.

Gilbert, Arizona
Reviewed 1 week ago via mobile

This was a very nice hotel in Cabo. A bit away from the town. Staff all English speaking. Very nice grounds, spanish style architecture. Ocean was very rough, essentially unswimmable. Pools were nice, a couple of hot tubs and an infinity pool. Rooms were pretty basic, but nice and clean. Shuttles to and from town. Overall good.

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Helpful?
Thank tcw423
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review

Dear Guest, Thank you for taking the time to share your experience at the Sheraton Grand Los Cabos, Hacienda del Mar! We are delighted that you were pleased with our accommodations and our hotel grounds. Thank you for choosing the Sheraton Grand Los Cabos, Hacienda del Mar and we hope to see you again soon!

Ontario, Canada
Reviewed 1 week ago

The resort itself is amazing. We love the architecture, the design, the layout, and the rooms are spectacular; however, we came for Valentine's and to celebrate our 20th anniversary had a horrible meal at Tomato's Restaurant. Our server was great, but he said they lost the wine menu but he could recommend a wine. The wine was aweful and just...

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Helpful?
Thank iuvfood2
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review

Dear guest, Thank for staying with us. I apologize if your experience at our Tomates and De Cortez restaurant was not what you expected it would be and in such special ocassion as your anniversary and Valentine's Day. Please let us make it right for you and contact us to guest relations at angelina.garcia@sheraton.com Additionally, we appreciate your comments as...

Blue Bell, Pennsylvania
Reviewed 1 week ago

This Sheraton Hotel is very unique Colonial Mexican architecture with a very different and pleasant paint scheme. Each building is painted Shades of color. Starting with dark colors on the bottom and medium in the middle and light for the top one third. One building is blue, another is red another is yellows etc. The restaurants are out of this...

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Helpful?
Thank CaboArnie
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review

Dear Guest, Thank you for taking the time to share your experience at the Sheraton Grand Los Cabos, Hacienda del Mar! We are delighted that you were pleased with our architecture and design, and that our restaurants, friendly staff, and hotel grounds were to you liking. We are glad that you enjoyed our beautiful golf courses as well. Thank you...

hilton head island
Reviewed 1 week ago via mobile

we have stayed at this resort many times in the past and loved it, but this year everything has changed. We love to hang out on the beach and it used to be so relaxing and comfortable but they replaced the chairs and they SUCK!! I've been to many beaches and resorts and I have NEVER experienced such horrible beach...

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Helpful?
Thank bugtussle85
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review

Dear guest, Thank you for staying once again at our resort. We apologize if your experience with the beach chairs was not what you expected. We would like to contact you directly to enhance your stay. Please contact angelina.garcia@sheraton.com to make this right. Thank you and have a great day.

Hilton Head, South Carolina
Reviewed 1 week ago

At first I was put in a room right next to the elevator and it sounded like construction was happening inside my room but they graciously moved me not only to a better room but to a room with a beach view. It couldn't have been better. While they buildings may need a little TLC inside; everything was absolutely beautiful....

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Helpful?
Thank Callekoo
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review

Dear guest, Thank you for staying with us. We appreciate a lot your good review and I am glad that you were happy with the room change. We always try to keep our guests happy and I am pleased that our staff did a good job making you feel at home. Kind regards,

Guilford, Connecticut
Reviewed 2 weeks ago via mobile

Our visit was one week and from check in to check out everything was awesome. Due to our SPG status we were able to upgrade to the a beautiful deluxe suite that overlooked the ocean (2644). Saw whales and dolphins. Rooms were clean and staff very attentive to our needs. The grounds were beautiful and I loved that there was...

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Helpful?
3Thank piginapoke241
Sheraton H, Public Relations Manager at Sheraton Grand Los Cabos Hacienda del Mar, responded to this review

Dear Guest, Thank you for staying with us and writing a review. I am very pleased to read that you enjoyed your stay with us and that our staff and specially Jessica made you feel at home. I will pass to her your comments. We hope to have you back with us soon. Kind regards,

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
With its cobblestone lanes, winding paths, quaint Placitas, fountains, restaurants, and shops, the Sheraton Grand Los Cabos, Hacienda del Mar captures the feel of Old Mexico. A full complement of guest services is offered on premises to satisfy the refined needs of both the meeting and leisure travelers. ... more   less 

Additional Information about Sheraton Grand Los Cabos Hacienda del Mar

Address: Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > Cabo San Lucas
Price Range: $356 - $708 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Los Cabos Hacienda del Mar 4.5*
Number of rooms: 270
Reservation Options:
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Also Known As:
Sheraton Hacienda Del Mar Hotel Cabo San Lucas
Sheraton Hacienda Del Mar Resort And Spa
Sheraton Cabo San Lucas
Cabo San Lucas Sheraton
Sheraton Grand Los Cabos Hacienda Del Mar Cabo San Lucas
Hotel Style:
#9 Business Hotel in Cabo San Lucas
#16 Top resorts Hotel in Cabo San Lucas
#20 Romantic Hotel in Cabo San Lucas
#21 Spa Hotel in Cabo San Lucas
#23 Family Hotel in Cabo San Lucas
#24 Luxury Hotel in Cabo San Lucas
#25 On the Beach Hotel in Cabo San Lucas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Los Cabos Hacienda del Mar staff and other travellers.
115 questions
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Questions? Get answers from Sheraton Grand Los Cabos Hacienda del Mar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They have the main hotel building which is Mexican Hacienda style. The time share units are also Hacienda style. They all have nice views.”
 of 5 bubbles chipb640, 7 Feb 2017 | Read review
“Our one bedroom suite with a partial kitchen allowed us to have breakfast, lunch and midnight snack.”
  • Sunset view from our balcony
 of 5 bubbles Venus45, 3 Feb 2017 | Read review
“2200 or 2300 building”
 of 5 bubbles hineconsult, 30 Jan 2017 | Read review
“Ocean View rooms are nice for the price and a glimpse of the ocean.”
 of 5 bubbles JAE2512, 24 Jan 2017 | Read review
“I would stay in Sheraton hotel, the adjoining "Vacation Club" was too crowded.”
 of 5 bubbles snowmomLA, 18 Jan 2017 | Read review
5 of 5