Only and Only was probably one of the best hotels in Cabo in years gone by, it is long over due a renovation. The grounds are beautiful and the staff are very nice. The property is understaffed (one waiter for entire family pool) and the buildings and rooms are dated. The level of service is slipping, for example they no longer have mini bars service. You expect to pay top dollar at this type to resort, but Only and Only seems like a rip off, $90 for salmon entry, $150 for blowout, $180 for return car ride to officer restaurant (which is $10 each way in Uber). Spend your money at one of the newer hotels and skip One and Only until they update the property.
Great place. Some details were not what you would expect from the One and Only. Multiple electrical outlets and the ceiling fan in the room were not working. Ran out of coffee and cups on the last day, since it seems the room was not serviced the previous afternoon.
Second time visiting and the rooms are old and tired, smelled like mildew. Resort is very crowded and room service was extremely slow (had to cancel) When we woke up we went to get chairs at the pool--everything was already "pre reserved" for that day. I guess our "butler" forgot to inform us. We were only able to reserve towels on the ground. Checked out early and they did not refund the remaining nights in full...actually kept 3 nights worth of tax which I think is not legal. Headed to the FS. More expensive but much better experience.
This hotel was fantastic except for a few issues that I will detail below. But let's start with what works. The staff at the hotel are simply top-notch. There is not much they cannot do for you, and it appears, from butlers down to groundskeepers that everyone is aligned with making the guest experience as nice as possible. The food was very good, though we found a restaurant offsite that was better (Cafe de Artistes, about a twenty minute drive from the hotel, should appeal to anyone with a gastronomic interest...the menu is the same as the original wonderful restaurant in Puerto Vallarta). We went with the breakfast included package, which I highly recommend, as the cost of the breakfast items can run up significantly. The inclusion was well-worth the price. The wonderful palmilla margarita is so good I have been trying to replicate it, so far without success, but am determined to get it right. According to various bartenders there it has grapefruit juice, cointreau, watermelon juice, tequila and some sugar. Just the right drink you need in the hotter weather. The room we had had its own pool, which alleviated some of the concern other guests have expressed with regards to limited selection of poolside chairs. Regardless, we were amply able to secure our poolside chairs with a great view of the jumping sting rays. One of the two nitpicking issues is that the pool wait staff seems to start taking it easy in the afternoons. On multiple occasions it was faster to walk up or swim up to the bar versus waiting on the seemingly disappearing afternoon poolside staff. They even have a "flag" you can put on your table to indicate you need something, but that was not payed attention to as much in the afternoons. The sizable adults-only swimming pool was very nice, with plenty of room. We did not visit the childrens/family pool, but it looked to be just as nice. The hot tub was adjacent the family pool, but given the proximity of the kids, we thought it best to avoid due to the likelihood of people relieving themselves in the warm water. I'd suggest building a hot tub closer or next to the adult pool. The only complaint about the room is that the sound from adjoining rooms can be easily heard. We had some loud "neighbors" who liked to awaken at 7am and have shouting (or I guess from their geography they'd be considered normal conversations) with the phone time or turning on loud music. We had our butler get us a floor fan (ask for the Varnado!) and that alleviated the northeastern accented shouting and noise. The beach is very nice, and the staff at the beachside is top notch. There were plenty of chairs/umbrellas available. The grounds of the hotel are an oasis from the otherwise desert-like climate of Los Cabos. It was a tropical haven just to walk around the big property. Our only other problem, and one recent reviewer noted the same thing, was that we had an item stolen from our room, which the hotel deemed "lost." It was some new flip flops with a leather strap (about $50), but regardless the hotel stated that they could not find them in lost and found. I guess the slippers just magically disappeared one day from our room. So keep your valuables locked up. The butlers (Victor was our primary) were wonderful. Everything we asked them to handle was handled with perfection. The daily snack surprises in the room were a major plus. The bathrooms were nice and the soaps/shampoos were all high quality. Victor was amazing and seemed to be everywhere at once. He should be commended for his good service (and I'd request him if you get a butler-category room). The hotel manager was very nice as well (he was French), and we saw him getting it from one loud guest complaining about something, and he was very calm and cool. We had a brief visit with him to thank him for running such a nice place (partially as a way to offset the complainer). A final bonus: when we got to the airport for departure, a One & Only employee was waiting with us and walked us through all of the departure requirements and stood in line with us until we had our boarding passes. The confusion at the airport caused many people to go through the security line only to be told that they still had some covid-paperwork to complete. Our escort made sure we were set before we got in line. That one little thing was wonderful, especially since it was our first time in Los Cabos. You should ask if that is included with your room rate when reserving, as it made things super smooth for us. All in all, I would definitely return to this hotel and I highly recommend it. It is not surprising that it's one of the best hotels in Mexico.…
Average service, food, wine, butler service and a disinterested concierge. An overpriced product. Had high end wines listed on menu but they never had them and charged the same for lesser wines. An item was stolen from our room. We were reassured security would follow up but we never heard back. In their minds it was ‘lost’. Disappointing to see this from a group that is marketing itself as a high end brand. The room and view was certainly great and servers were polite. They fail to understood their clientele well. Many well traveled people who spend on luxury travel expect quality in food, wine or service and know when they don’t see that. I certainly hope reviews help them improve their product.