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One&Only Palmilla

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Kilometro 7.5 Carretera Transpeninsular, San Jose del Cabo 23400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1191)
360
Panoramas (73)
Room & Suite (654)
What is Travellers’ Choice?
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What you can expect during your stay
  • Individually wrapped toiletries
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 59 hotels in San Jose del Cabo
Location
Cleanliness
Service
Value
Travellers' Choice
Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in authentic style. Here you’ll find unrivalled experiences and endless activities for adventure and discovery. From incredible, authentic cuisine, to unique tailored experiences, and spectacular spaces to simply be. Look forward to finely appointed accommodations and the services of an intuitive butler to ensure your stay surpasses all expectations. Let every care fall away as your surrender to total happiness.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Golf course
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness classes
Sauna
Restaurant
Breakfast in the room
Swimup bar
Poolside bar
Tennis court
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Steam room
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Great View
Languages Spoken
Spanish
1272Reviews120Q+A100Room tips
Traveller rating
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Popular mentions
Explore61115233685 wrote a review Yesterday
1 contribution
Only and Only was probably one of the best hotels in Cabo in years gone by, it is long over due a renovation. The grounds are beautiful and the staff are very nice. The property is understaffed (one waiter for entire family pool) and the buildings and rooms are dated. The level of service is slipping, for example they no longer have mini bars service. You expect to pay top dollar at this type to resort, but Only and Only seems like a rip off, $90 for salmon entry, $150 for blowout, $180 for return car ride to officer restaurant (which is $10 each way in Uber). Spend your money at one of the newer hotels and skip One and Only until they update the property.
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Date of stay: July 2021Trip type: Travelled with family
Room Tip: Stay elsewhere
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greciacordillera wrote a review 24 Jul
1 contribution
Great place. Some details were not what you would expect from the One and Only. Multiple electrical outlets and the ceiling fan in the room were not working. Ran out of coffee and cups on the last day, since it seems the room was not serviced the previous afternoon.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
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Elizabeth K wrote a review 21 Jul
2 contributions
Second time visiting and the rooms are old and tired, smelled like mildew. Resort is very crowded and room service was extremely slow (had to cancel) When we woke up we went to get chairs at the pool--everything was already "pre reserved" for that day. I guess our "butler" forgot to inform us. We were only able to reserve towels on the ground. Checked out early and they did not refund the remaining nights in full...actually kept 3 nights worth of tax which I think is not legal. Headed to the FS. More expensive but much better experience.
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Date of stay: July 2021
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RoundMound wrote a review 20 Jul
San Antonio, Texas10 contributions10 helpful votes
This hotel was fantastic except for a few issues that I will detail below. But let's start with what works. The staff at the hotel are simply top-notch. There is not much they cannot do for you, and it appears, from butlers down to groundskeepers that everyone is aligned with making the guest experience as nice as possible. The food was very good, though we found a restaurant offsite that was better (Cafe de Artistes, about a twenty minute drive from the hotel, should appeal to anyone with a gastronomic interest...the menu is the same as the original wonderful restaurant in Puerto Vallarta). We went with the breakfast included package, which I highly recommend, as the cost of the breakfast items can run up significantly. The inclusion was well-worth the price. The wonderful palmilla margarita is so good I have been trying to replicate it, so far without success, but am determined to get it right. According to various bartenders there it has grapefruit juice, cointreau, watermelon juice, tequila and some sugar. Just the right drink you need in the hotter weather. The room we had had its own pool, which alleviated some of the concern other guests have expressed with regards to limited selection of poolside chairs. Regardless, we were amply able to secure our poolside chairs with a great view of the jumping sting rays. One of the two nitpicking issues is that the pool wait staff seems to start taking it easy in the afternoons. On multiple occasions it was faster to walk up or swim up to the bar versus waiting on the seemingly disappearing afternoon poolside staff. They even have a "flag" you can put on your table to indicate you need something, but that was not payed attention to as much in the afternoons. The sizable adults-only swimming pool was very nice, with plenty of room. We did not visit the childrens/family pool, but it looked to be just as nice. The hot tub was adjacent the family pool, but given the proximity of the kids, we thought it best to avoid due to the likelihood of people relieving themselves in the warm water. I'd suggest building a hot tub closer or next to the adult pool. The only complaint about the room is that the sound from adjoining rooms can be easily heard. We had some loud "neighbors" who liked to awaken at 7am and have shouting (or I guess from their geography they'd be considered normal conversations) with the phone time or turning on loud music. We had our butler get us a floor fan (ask for the Varnado!) and that alleviated the northeastern accented shouting and noise. The beach is very nice, and the staff at the beachside is top notch. There were plenty of chairs/umbrellas available. The grounds of the hotel are an oasis from the otherwise desert-like climate of Los Cabos. It was a tropical haven just to walk around the big property. Our only other problem, and one recent reviewer noted the same thing, was that we had an item stolen from our room, which the hotel deemed "lost." It was some new flip flops with a leather strap (about $50), but regardless the hotel stated that they could not find them in lost and found. I guess the slippers just magically disappeared one day from our room. So keep your valuables locked up. The butlers (Victor was our primary) were wonderful. Everything we asked them to handle was handled with perfection. The daily snack surprises in the room were a major plus. The bathrooms were nice and the soaps/shampoos were all high quality. Victor was amazing and seemed to be everywhere at once. He should be commended for his good service (and I'd request him if you get a butler-category room). The hotel manager was very nice as well (he was French), and we saw him getting it from one loud guest complaining about something, and he was very calm and cool. We had a brief visit with him to thank him for running such a nice place (partially as a way to offset the complainer). A final bonus: when we got to the airport for departure, a One & Only employee was waiting with us and walked us through all of the departure requirements and stood in line with us until we had our boarding passes. The confusion at the airport caused many people to go through the security line only to be told that they still had some covid-paperwork to complete. Our escort made sure we were set before we got in line. That one little thing was wonderful, especially since it was our first time in Los Cabos. You should ask if that is included with your room rate when reserving, as it made things super smooth for us. All in all, I would definitely return to this hotel and I highly recommend it. It is not surprising that it's one of the best hotels in Mexico.
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Date of stay: July 2021
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Service
Room Tip: Rooms closer to the adult pool are nicer. Also request a white noise machine or fan if you want...
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SS wrote a review 17 Jul
Scottsdale2 contributions
Average service, food, wine, butler service and a disinterested concierge. An overpriced product. Had high end wines listed on menu but they never had them and charged the same for lesser wines. An item was stolen from our room. We were reassured security would follow up but we never heard back. In their minds it was ‘lost’. Disappointing to see this from a group that is marketing itself as a high end brand. The room and view was certainly great and servers were polite. They fail to understood their clientele well. Many well traveled people who spend on luxury travel expect quality in food, wine or service and know when they don’t see that. I certainly hope reviews help them improve their product.
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Date of stay: May 2021Trip type: Travelled as a couple
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PRICE RANGE
US$749 - US$1,578 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
one&only palmilla hotel san jose del cabo, one and only palmilla, palmilla cabo, one only cabo, la palmilla
LOCATION
MexicoBaja CaliforniaBaja California SurLos CabosSan Jose del Cabo
NUMBER OF ROOMS
173
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Frequently Asked Questions about One&Only Palmilla
Which popular attractions are close to One&Only Palmilla?
Nearby attractions include Jonathan Sanchez Jewelry (6.5 km), Cuadra San Francisco (6.8 km), and Ivan Guaderrama Art Gallery (6.4 km).
What are some of the property amenities at One&Only Palmilla?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at One&Only Palmilla?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at One&Only Palmilla?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at One&Only Palmilla?
Yes, free parking is available to guests.
What are some restaurants close to One&Only Palmilla?
Conveniently located restaurants include Vela, Latino 8, and Jardin Secreto Cabo.
Are there opportunities to exercise at One&Only Palmilla?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does One&Only Palmilla have an airport shuttle?
Yes, One&Only Palmilla offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at One&Only Palmilla?
Yes, dry cleaning and laundry service are offered to guests.
Does One&Only Palmilla offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does One&Only Palmilla have any great views?
Yes, guests often enjoy the ocean view available here.