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Bel Air Collection Resort & Spa Los Cabos

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Bel Air Collection Resort & Spa Los Cabos
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1,134 Reviews from our TripAdvisor Community

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Showing 742: English reviews
Start your review of Bel Air Collection Resort & Spa Los Cabos
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Reviewed 2 days ago NEW

I stayed from March 22 - 26th, the resort itself was beautiful, it was the non stop construction, customer service, the bar tenders and the room service that was so bad ! Construction went from 4am to 1am so non stop noise. Room service we called 2 nights both nights we couldn't get ahold of anyone. 3rd night we brought...

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Helpful?
Thank Aimee J
San Diego, California
Reviewed 2 days ago NEW

This was the most unorganized, unfriendly place I have ever stayed. I purchased an all inclusive package from Groupon and frankly it is embarrassing that Groupon even has this as an option. Apparently, they are in a new management or ownership transition. You can immediately tell as you walk in the employees are miserable working there. It took over an...

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Thank meganshiri
Toronto
Reviewed 2 days ago NEW

It is unique to review a local service in transition to a new brand "Krystal Grand" with a focus on all inclusive resorts. But change is not easy, lots of construction which will not disappear for a while yet, duplicate IT systems, staff confusion. But I applaude the inveztment and drive to please guests. The facilities were fine and the...

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Thank travellingsinclairs
Vancouver, Canada
Reviewed 3 days ago NEW

Just stayed there this past week. Not organized, food was bad. Went there for a relaxing romantic vacation with wife, but they played loud music by the pool all day long. Couldn't even read a book by the pool without earplugs. Can't hear the ocean over the irritating female activity director who likes to hear herself talk. If I wanted...

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Thank funtravelor874
Redmond, Washington
Reviewed 6 days ago NEWvia mobile

I took my 19 yr old daughter on her college spring break. The resort was in the process of name change and added more rooms and spectacular infinite pool. It is now called Krystal Grand Los Cabo. Almost every employee was bi lingual and very courteous (there's always a few that shouldn't be there! ) but the AMAZING ones make...

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Thank AButoryak
mt pleasant
Reviewed 6 days ago NEW

Changed names the day we checked in. The signs had been changed and no one bothered to notify us! The resort was beautiful but things were quite confusing the whole time we were there. One day the buffet restaurant had completely closed and moved across the property. The next day the check in desk had just disappeared- no sign or...

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Thank mpandd
Fort Lauderdale, Florida
Reviewed 1 week ago NEW

It's hard to know what hotel name to use for this review. When we booked and then first arrived it was the Bel Air. Within a day, items in our room (pens, shampoo, coasters...) were being swapped out for ones labeled Kristal Grand Resort. I hope the change in name comes with a change in management. Our stay at the...

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1Thank BlaiseB
Barrie, Canada
Reviewed 1 week ago

Well we enjoy the Baja Peninsula area period. Since we were in that area before we wanted to return. The weather for us was sunny and warm not hot(around 75F) and a little breezy but very pleasant if you wanted to walk around. If we were to pay full price like some people did, I would not have been happy...

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2Thank RobertCrawford81
Ocean City, Maryland
Reviewed 1 week ago

We stayed at the Bel Air, and now as it is titled the Krystal Grand Resort for 8 days. We had an oceanfront room which was delightful, and the view is spectacular. The staff was excellent and extremely friendly and accommodating. We especially enjoyed our server, Javier (for breakfast/lunch), and our beach/pool server, Gregorio, who were the most professional and...

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1Thank beachpeople423
Reviewed 1 week ago via mobile

Beautiful ocean view room but we've had very loud construction noise going on every night here. Grinding, hammering, jackhammer noises until anytime between 10pm to mid nite. Understood that they are under construction but didn't expect noise that late or even at night! Complained and got no satisfaction from front desk, said we couldn't be moved. Food and service good...

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1Thank Cynthia G

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Bel Air Los Cabos is a hotel that offers a unique experience in a sophisticated atmosphere where the desert meets the Sea of ​​Cortez. Visit one of the best hotels in Los Cabos and discover why it is one of the favorite destinations of the stars of Hollywood. The hotel has 97 luxurious rooms and suites spread over two buildings: The Tower "La Joya" and "Palmilla" tower. All rooms have a beautiful view of the stunning Sea of ​​Cortez along with luxury amenities to make your stay pleasant at all times. Rooms with sea view Deluxe amenities in every room Unparalleled views of the Sea of ​​Cortez Bel Air Los Cabos offers exclusive amenities that will make you feel at home at all times, the "Bel Air Delights" Some of these amenities are: Welcome Cool Amenitie Welcome cocktail Early Bird Breakfast View all Bel Air Delights The Bel Air Experiences offer the opportunity to travel under a concept of personalized service focusing on the little details. Bel Air Experiences: All Gourmet Experience All Romance Experience All Spa Experience ... more   less 

Additional Information about Bel Air Collection Resort & Spa Los Cabos

Address: Carretera Transpeninsular | Km 29 San Jose del Cabo, San Jose del Cabo BCS 23409, Mexico (Formerly Playa Del Sol Los Cabos)
Region: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Price Range: $176 - $567 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Los Cabos 3.5*
Number of rooms: 165
Reservation Options:
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Also Known As:
Bel Air Collection Resort & Spa Los Cabos Hotel San Jose Del Cabo
Bel Air Collection Resort And Spa Los Cabos
Playa Del Sol Los Cabos
Bel Air Collection Resort & Spa Los Cabos San Jose Del Cabo
Hotel Style:
#12 Top resorts Hotel in San Jose del Cabo
#21 On the Beach Hotel in San Jose del Cabo
#22 Spa Hotel in San Jose del Cabo
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Resort & Spa Los Cabos staff and other travellers.
117 questions
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Questions? Get answers from Bel Air Collection Resort & Spa Los Cabos staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher up gives you a better view when you don't get beach front...Ask for oceanfront not oceanview!”
  • Bedroom - window faces hallway open to highway
  • View from the living room balcony
  • Living Room by Kitchen
 of 5 bubbles RobertCrawford81, 21 Mar 2017 | Read review
“beachfront suite recommended, should be quiet now that construction is completed”
 of 5 bubbles beachpeople423, 21 Mar 2017 | Read review
“Some rooms are right on the highway and can be noisy”
 of 5 bubbles inaier, 16 Mar 2017 | Read review
“Make sure you insist on a room away from the construction!”
 of 5 bubbles ekimflog, 13 Mar 2017 | Read review
“Get a garden view suite if road noise does not bother you.”
 of 5 bubbles 362barryp, 4 Mar 2017 | Read review
5 of 5