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The Grand Mayan Los Cabos

1,184 reviews
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Traveller (1133)
Pool & Beach (269)
Room & Suite (241)
Overview
  • Excellent42%
  • Very good31%
  • Average12%
  • Poor6%
  • Terrible9%
Travellers talk about
Free Internet
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
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Reviews (1,184)Write a Review
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21 - 25 of 1,066 reviews
Reviewed 16 January 2018

We scheduled a vacation to The Grand Mayan in November for December 30th -January 6th. Nothing was said about them being under remodel construction. We went there sick and planned on staying in our room for R & R. Our 1st room overlooked a dirt...More

Review collected in partnership with this hotel
4  Thank Paula R
Response from Vidanta V, Manager at The Grand Mayan Los CabosResponded 3 weeks ago

Dear Paula R : We are happy to learn that you have perceived the warmth of our staff’s service. However, please allow us to offer our apologies for the construction noise that impacted your stay. We do our best to avoid for this to affect...More

Reviewed 15 January 2018

The resort was clean and comfortable. The only downside was that there was a lot of construction going on. But the room was clean and awesome and i like the fact that they are investing into their infrastructure. We can hardly wait to go back...More

Review collected in partnership with this hotel
Thank Glenn F S
Reviewed 11 January 2018

The resort does not tell just how much construction is going on. The noise at the temporary check in was unbearable, and was told it was no better anywhere else in the hotel. I spoke with the manger and my money was refunded and I...More

6  Thank womanonthegodallas
Response from VidantaMgmt, Manager at The Grand Mayan Los CabosResponded 4 weeks ago

Dear womanonthegodallas : We appreciate the time you have taken to share with us your impression about your stay with us. We are conscious of the inconveniences experienced. Please accept our sincere apologies for your disappointing stay. Your feedback is always welcomed. Warmest regards, Customer...More

Reviewed 11 January 2018

We were there for 7 nights in Dec.. the whole place is a big construction zone with noisy work into midnight. they would say it will be great when complete! But for the guests there now, it is too bad and too sad.More

2  Thank Lana S
Response from VidantaMgmt, Manager at The Grand Mayan Los CabosResponded 4 weeks ago

Dear Lana S : Thank you very much for submitting your review of our resort. Please allow us to offer our apologies for the construction noise that impacted your stay. We are always trying to offer an excellent service regrettably it was not the case....More

Reviewed 6 January 2018

Front desk manager Gerardo went out of his way to accommodate us during the dreadful construction-give him a chance and he will do his best under the trying conditions. Marko the manager also empathized with us and tried very hard to please. The Joy squad...More

2  Thank Steve E
Response from VidantaMgmt, Manager at The Grand Mayan Los CabosResponded 4 weeks ago

Dear Steve E : Thank you for your patience and understanding. We are delighted to learn that you recognize the effort of our staff for being helpful under the circumstances because of the construction. We will gladly share your feedback with the staff mentioned, as...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Beachfront
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Golf Course
Heated pool
Outdoor pool
Details
Hotel class
Hotel Style
#11 Family Hotel in San Jose del Cabo
#15 Luxury Hotel in San Jose del Cabo
#15 Romantic Hotel in San Jose del Cabo
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Hotel class
Hotel Style
#11 Family Hotel in San Jose del Cabo
#15 Luxury Hotel in San Jose del Cabo
#15 Romantic Hotel in San Jose del Cabo
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (1133)
Pool & Beach (269)
Room & Suite (241)
Dining (75)
Amenities (24)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Denver_ColoradoMeg
17 February 2018|
AnswerShow all 2 answers
Response from Denver_ColoradoMeg |
Thank you - I'll post an update when we travel in April!
0
Votes
_ppr1959
16 February 2018|
AnswerShow all 4 answers
Response from Sandra S | Reviewed this property |
My experience was great! Even though construction was going on while we were there October 2017, the staff made up for any inconvenience. I did not find it too noisy or messy. We were there for 2 weeks & enjoyed it. I am... More
1
Vote
Brix1934
16 February 2018|
AnswerShow all 5 answers
Response from hr0senthal | Reviewed this property |
We were there the first part of Jan. and construction was ongoing...and noisy! We were told that by end of Feb. all construction will be done. Call the desk at the hotel to verify.
0
Votes
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12345669
Room Tips
"Rooms on the third floor and higher will have a good view."
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"Away from "new" construction of "Beach Club" may be quieter if you like some quiet..."
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"Construction happening , completion scheduled for February 22nd, (mexican calendar) chose a room..."
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"All rooms have a view of the ocean except the first floor. The foliage obstructs the view, but is still..."
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