Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.5
#1 of 1 resort in Cherngtalay
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Escape to a Sanctuary for the Senses at the award winning Banyan Tree Phuket located in the Andaman’s greatest treasure, the island of Phuket. A private paradise of luxurious all-pool villas nestled around a salt water lagoon and surrounded by lush greenery. This is the perfect destination for travellers who seek a luxury hideaway, a Golf Getaway, a relaxing staycation or a base from which to explore this beautiful island its heritage, culture and stunning beaches. Step into a world of unspoilt natural beauty and unparalleled luxury at Banyan Tree Phuket.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
The Banyan Tree Phuket garners accolades for its sumptuous atmosphere and romantic ambiance, enhanced by private pools and elegant decor. Guests are enamored with the range of deluxe amenities, from the spa to diverse dining options, and commend the staff for their cordial and professional service. The hotel's cleanliness is widely praised, although occasional comments about room upkeep appear.
While views on value vary, the spacious rooms with luxury touches receive high marks. The hotel's prime location near attractions and beaches also stands out in guest reviews.
Location
Convenient
Atmosphere
Luxurious
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Lavish
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
We stayed in Banyan Tree Phuket for 4 nights, and we absolutely loved the property! Upon our arrival, we were welcomed with bright smiles and the grand lobby. The cold and sweet welcome drink, along with the cold wet towel was definitely a great treat in the heat.
Check-in was done quickly, and soon we were escorted to our Villa via buggy. We loved how spacious the Villa was! We stayed in the Signature 2 bedroom Villa, and there was more than enough space for the 4 of us to lounge around. Thankfully we had a private pool in the Villa, and we could swim anytime cause we were unfortunately there during the monsoon season. The floats provided by the team did perked up our stay a little!
We loved the breakfast spread and variety daily! There was also complimentary spa massage during the breakfast session, that was definitely the highlight of the stay! We also loved how there were complimentary bikes on the resort and we could explore the resort via bikes!
We also participated in the resort activities - yoga and activities during our stay. It was definitely a great way to unwind during our holiday.
Thank you to the concierge team for buggy-ing us around the resort 24/7! Definitely isn’t an easy feat but they are always so ready on call. Special mention to Kik, the security guard who always welcomed us at the lobby! He was always so welcoming, and knew our Villa number after our second day. He was always anticipating our needs - whether we needed our car or buggy, he was always ready to help! Thank you for delighting our stay Kik, he’s definitely a true gem in Banyan Tree Phuket.
Would definitely love to be back when the weather’s a bit better, and to fully experience and explore the entire property! 10/10 will recommend! I love to stay around the Bang Tao/Laguna area as there aren’t many tourists, and there are always so many food and massages nearby!
Read more
Date of stay: May 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sukree Photisarach, Other at Banyan Tree Phuket
Responded 7 Jun 2023
Dear Fiona Thank you so much for your nice review of us. We truly appreciate your experience sharing. We are glad that you enjoyed staying with us. We look forward to welcoming you to Banyan Tree Phuket again. Hope to see you soon. Best regards, Sukree Photisarach Banyan Tree Phuket
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My partner and I spent about 4 days at the resort and had a fantastic time...everything was absolutely perfect from checkin to checkout. Reception, welcome, service, staff, quality of the amenities, food, location are all top of the top in every respect. Things we have loved: the rooms are massive and didn’t have any issues with mosquitos as I feared being so close to the Laguna, loved the decoration with amazing wood and luxurious products. Couple of minutes walk to an amazing beach, or if you prefer to can cycle as bikes are available for you to use to go everywhere. The hotel will provide you with towels, a little cooler with some wet face towels and water. Amazing. You can enjoy a nice happy hour cocktail at the bar and they will bring really nice nibbles. Food at the restaurant is very good but if you prefer to go to the cheaper options into town they will arrange reservation to their recommended places which I also recommend if you spend more than a couple of days there. They will also arrange for the taxi. The breakfast is absolutely amazing with so much choices and if you like you can have it next to the lake with a wonderful panorama and tranquility. I want to mention here that we have been looked at by one of the most wonderful and helpful staff that we ever had travelling, her name is Bee and if you ever have the chance to go and meet with her, she will do everything she can to make your stay the best and easiest of all, with always a smile on her face and the best intention of all. If it was not for our desire to always discover new places, I would come back to the Banyan every possible time we could.
Thank you Banyan Tree Phuket.
Read more
Date of stay: October 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Banyantreephuket1994, General Manager at Banyan Tree Phuket
Responded 9 Feb 2020
Dear Romain R, We considerably appreciate you taking time to give us 5-star rating and share such honest and kind review! I am truly glad to read that your stay at Banyan tree Phuket, right from check in till check out, was extremely fantastic and smooth as silk tailored our friendly and attentive associates ensuring that our customer will experience the exceptional service and memorable experience. This review will be definitely shared to the entire team to be their encouragement, especially, khun Bee, our lovely concierge. We do hope that our dedicated service, convenient accommodation and facilities as well as the wide selection of scrumptious breakfast will bring you back to us in the near future. Warm regards, Sriram Kailasam
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
My favorite Hotel in Phuket! The Banyan Tree Phuket on Layan beach. I stayed in the the Luxury Serenity Pool Villa.
This stunning villa boasts a beautiful and supremely comfortable bedroom including a 17.5 sq/m private swimming pool & whirlpool surrounded by peaceful greenery.
Inside the Luxury Serenity Pool Villa is huge king size bed and sofa couch. A large bathroom and separate walk-in closet, and 2 wash basins. The bathroom connects directly to the swimming pool which is super convenient. You can call the hotel's free shuttle car to take you to from the main entrance across the street to Layan beach. The Beach is so beautiful, relaxing and clean. The Banyan Tree Phuket is also close to a Family Mart and only 5 mins drive sees you at the supermarket at Boat avenue if you wish to stock up on snacks and drinks.
The breakfast at the banyan Tree Phuket is great and includes amazing Thai food! You can nosh on many choices including fresh bakery, an egg station, fresh fruit juices, and yummy noodles. The entire breakfast is fresh and tasty. The hotel includes sparkling wine for breakfast just like the Banyan Tree in Bangkok.
You can also have a Floating breakfast in your room! There are 2 choices (Western and Asian Set menu) The Floating breakfast is served right to the front of your Villa! We had the Western set menu (2,220 THB) in the pool it's so chill when you have breakfast in your private pool while soaking up the relaxing ambiance. The Western set includes croissants, salad, cold cuts, smoked salmon, eggs, mixed fruits and yogurt. Everything is delicious! An amazing start to your day!
For dinner, we recommended you to try a new experience. Lepetit cinematic dining experience, featuring 3D cinema you can enjoy along with your scrumptious food right at your table. They have 2 packages Gold and Platinum. Contact the hotel for details and availability.
Guests can expect world famous Thai service at the Banyan Tree Phuket!
Read more
Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ed Di Luca, General Manager at Banyan Tree Phuket
Responded 10 Sept 2020
Dear K.BabeJaa, Thank you for your beautiful review regarding your stay at Banyan Tree Phuket! We are thrilled to read you have enjoyed our Serenity Pool Villa as well as the easy access to Bang Tao beach and of course the delicious breakfast which is not complete with a glass of bubbly! We can't wait to welcome you back to Banyan Tree Phuket! Warm Regards, Ed Di Luca
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a ten night stay at Banyan Tree Phuket and whilst we had a wonderful holiday, there were a few causes for complaint.
Firstly the grounds are beautiful and the staff are so friendly and helpful, it would be hard to not completely relax during any stay there. The standard pool villas are nice but it’s worth looking at Grand Lagoon Villa or above for more space, a larger pool and more privacy.
You should expect to see a lot of kids at this resort so if you’d rather have more quiet meal times etc then I’d advise looking at another resort.
The rooms we stopped in were both nice but could both do with freshening up. Both rooms would benefit from some new technology/entertainment options. One room had a very comfortable mattress but the next room we had to ask for a new mattress as it was so old it was virtually folding on itself.
Food was very mixed, Breakfast each day was wonderful, lunches were good but evening meals were problematic as two of the restaurants were very poor (Tre and Watercourt) and two were average (Saffron and Taihei). We had to complain a few times about the quality of our dishes. I think the resort should completely reinvent their restaurants with new menus and a new approach to their dining offering.
Sometimes you have to accept that you can’t get high quality food whilst on holiday, but we had one meal at a resort close by that was stunning so it’s a shame that Banyan Tree don’t seem to make the same effort with their cuisine given the cost of the meals etc.
Drinks are also very expensive unless you make use of the happy hours. Quality of the cocktails was poor and the bar was usually empty after 20:00.
You’ll read a lot of great reviews and some poor ones and the truth is probably somewhere in between. The resort is great, the staff are fantastic but a few things stop it from being a truly 5 star destination.
Read more
Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Banyantreephuket1994, General Manager at Banyan Tree Phuket
Responded 30 Jan 2020
Dear mikedc2k, Thank you for taking the time to share your comments with us, we greatly appreciate your feedback. We are delighted to read that our friendly and helpful associates and the wonderful breakfast have treated you well but, I am disappointed on this occasion we failed to meet your expectations regarding food and cocktails quality. The management team and I are working on this for the next menus. Despite the unsatisfied situation encountered we hope to have the opportunity to welcome you back to Banyan Tree Phuket where we feel sure you will find our services much more improved. Warm regards, Sriram Kailasam
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ok I travel a lot globally, like every four weeks and generally stay in five star plus or luxury places. Only stating this to give some perspective of my opinion.
Pros Very clean and well kempt gardens and landscape Spacious resort Peaceful Swift service by frontline staff The beach bar cafe had excellent service by a man whose name I forget but he has worked there for 12 years. Nice little gifts every evening on bed Free bicycles to ride around the resort a very nice touch.
Cons Very expensive for dining. Even compared to London, New York, San Francisco etc. Prices just a bit too high. And this is comparing to other Phuket five star places as well. I see other reviews state this too. We can’t all be wrong.
The spa was extortionate. More expensive than anywhere I’ve ever stayed. And I don’t usually care but a massage for example was approx two or three times the price of a five star hotel.
The in room dining desserts need much improvement -not what I expect for a five star place I ordered different ones but none of them were very good. They did deduct them from my final bill to be fair.
I was promised an upgrade on arrival according to my booking if available. I was advised none available. I stayed there a week and had asked on arrival if a non corner pool villa become available to contact me because there were a lot of people I could hear in my garden when they walked past as it was on a main route. I heard nothing yet on looking at reviews here several people who booked in just after me were offered upgrades. Sort of felt once I had booked in I was forgotten about.
I stayed in a one bedroom pool villa which was a bit dated looking. It was very clean but interior needs updating. Pool itself was cleaned daily and well. Breakfast was fairly good but lacked daily variety especially with Thai food. The Indian selection did not taste great the aloo parathas need improving I think they use premixed powdered potatoes.
Not bad and beautiful views and really friendly staff generally the service in Thailand is great anyway and this was not out of the norm.
Would I stay here again? Probably not in terms of value for money unless there was an incentive to book again which is a shame because I come to Thailand frequently
Read more
Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Banyantreephuket1994, General Manager at Banyan Tree Phuket
Responded 24 Feb 2020
Dear ambushed2018, Thank you for taking the time to leave us your valuable and honest review and it has been an absolute pleasure for Banyan Tree Phuket having had an opportunity to host you during your recent visit. We are delighted to read that our friendly and helpful associates, serene and spacious resort, lovely little turndown gifts and complimentary bicycle service have treated you very well; however, I am disappointed to note that we failed to meet your expectations and wish to extend my sincerest apologies for the way in which we failed to ensure your stay was all that you had hoped it would be. Regarding your feedback of room upgrades upon arrival if available, our team was aware of your benefit and did not neglect this issue; however, the higher room type for the room upgrade was not available during your period of stay; we were deeply sorry that we could not upgrade you. Refer to in-villa dining desserts and breakfast variety comment, this matter will surely be shared to our team and we really appreciate you brought this up to our attention. Despite the issues stated above, I wish our dedicated service will bring you back to Banyan Tree Phuket at some time in the future. Warm regards, Sriram Kailasam
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our first time in Phuket! We chose banyan tree based on location (away from Patong) and an exclusive property. Everything was perfect (especially our second room) first was much older in style, second was newer, but the new serenity suites are the type we should have requested!
Staff are amazing from check in to buggy drivers.. super friendly and attentive! They were always happy to help. General Manager is extremely friendly and approachable, he makes an effort to roam amongst guests (haven’t experienced this before) A very special mention to James who checked us in and really defined the meaning of customer service and attentiveness.. our kids ages 2&4 are still asking where he is! He definitely left an impression.
We will be back!
Read more
Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Banyantreephuket1994, General Manager at Banyan Tree Phuket
Responded 18 Jan 2020
Dear mg112283, I truly appreciate you taking the time to share us your five-star review and thank you for choosing Banyan Tree Phuket for your first time in Phuket! I really thank you for recommending our new serenity villa and highlighting our friendly and attentive associates creating such memorable experience for you. This review will be surely passed to the entire team to be their encouragement. We are looking forward to welcoming you back to have another perfect holidays again in the near future. Warm regards, Sriram Kailasam
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staying here was a homage to our first visit to Phuket in 1997 when we had a fantastic holiday at what was the Laguna Beach Club – probably a 3 or 4 star facility – and discovered the wonder of the 5 star ambience and restaurant in the Banyan Tree. At the time charming little boats and shuttle buses ran around the lagoon transporting you between the hotels in the Laguna complex and our relatively unsophisticated selves were enchanted with the whole place. Realistically we knew that the hotel would be older and of course the COVID-19 situation would mean compromises. Therefore, I am trying to review with a myriad of buts, qualifications and historical expectations. The rates for the room are incredible and so value for money is amazing. If we were paying rack rate I’d feel very short changed. The hotel is tired. It is over 25 years old and feels it. There are the usual small things in an older place like not enough power points in the right places but also scratched glass surfaces and just a generally ‘needs attention’ feel. They also have a plinth round the bed destined to decimate unwary guests’ legs in the dark which is a very nineties / noughties feature. The facilities like the shuttle boats, restaurants, pool bars etc. are very restricted so the experience is not the full one hence the price is fair. The slurping of drains from next door’s pool maybe is something that needs attended to. The service and staff are first class. Particular mention to the customer services lady on *0* who had a smile in her voice and was the best ever on guest services. Everything asked for came to the room speedily (or as speedily as the vast estate allows). On that point the real estate is gorgeous – beautiful trees and space between villas. Amazing wildlife – kingfishers, cranes, monitor lizards and the usual bird suspects. There is a small road between the hotel and the beach which is unspoiled (particularly now) and tranquil. The Japanese restaurant on site was lovely but we were the only guests in the night we went so going outside was our preference for the next two nights of our stay. Breakfast did not work. Three times in a row to be brought bacon when I have ordered scrambled eggs on toast is a bit unforgiveable – particularly as I am vegetarian. The breadbasket was uninspired and nothing was great. The space was always full which when the estate had only 15 rooms occupied seemed unnecessary. Coffee excellent. The proximity to Boat Avenue is helpful giving a choice of shopping and alternative restaurants. Excellent stay. Very relaxing. At the current price would highly recommend.
Read more
Date of stay: February 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sittichai Jitnatham, Other at Banyan Tree Phuket
Responded 10 Jun 2021
Dear Fleetcat, It has been pleasure for all of us having had an opportunity to host you during your stay. We always appreciate valuable feedback like yours. As a Banyan Tree property, we take pride in delivering service excellence at every opportunity, anticipating our guests’ needs and paying the highest attention to details. I have already passed your comments on to our Guest Service Relation and our entire team as it is such comments as yours that provide motivation for our team to continue delivering the highest standards of service which are a signature of our brand. For your breakfast experience we have taken noted and ensure that our team is be aware and pay attention to the details. You mentioned an older villa however please note we continuously refurbish our villas, public areas and you might know we launched our brand new Serenity Pool villas. I wish our dedicated service will bring you back to us one day. Perhaps, next time you can stay in the Serenity villa. We look forward to welcoming you back in the future Best regards, Phattaraporn Nontamit Experience Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a lovely stay during 3 days. The staff is super helpful, dedicated and genuinely nice, always prompt in assisting you with a buggy ride, a coffee delivery or anything else. The room was surprisingly big (family pool villa) and although the resort has been there for quite a while, you definitely don't feel it in the villa. Nicely appointed, spacious, clean and modern with a large pool at the center.
The resort area is huge and perfectly maintained, it feels very natural and peaceful walking around. We were quite impressed with the level of care the maintained the property especially in these trying times.
Breakfast is plentiful with a wide variety of western and asian options.
We never had the chance to stay in the Laguna Phuket area but when we do, we'll definitely be back here.
Read more
Date of stay: November 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was our first stay at a Banyan Tree and are currently on our last day here. On arrival we were impressed with the check in and loved our grand two bedroom villa. All the staff are friendly, a shout out to John who approached us when we arrived and looked lost and proceeded to show us round. The villa is lovely and spacious and has a lovely size pool and jacuzzi. What makes this hotel is the staff and service, the buggy service is brilliant and always received a good greeting at breakfast and from security throughout the day and evening. There are nice touches like the little gifts left on the bed and the incense burners in the villa.
Unfortunately I do have to mention some negatives, for a 5 star luxury resort we were not impressed with the dinner/ drinks here at all. On our first night we went to Le Petit Chef, this was an experience but unfortunately the food was not of the standard it needed to be at for the price. The Chinese noodle course we could not eat it was bland, tasteless and the duck was chewy and horrible. The menu showed this should of been lobster instead of duck too. Felt the food was a total rip off. We then ate at the Watercourt restaurant, this was very disappointing for the price and service was poor. We didn’t receive a pudding but was charged for it. This put us off eating in the hotel for the rest of our stay and is no surprise why the hotel bar and restaurants seem so dead in the evenings. If the food was of excellent quality we would have liked to have dinner in the hotel more. Felt the food was extortionately priced and we had much better quality food outside the resort for less than half the price. We ordered some lunch inside the villa one day and that was not great either and again far over priced for what it was.
Other negatives were when we arrived in the pool villa we found the speakers in the main bedroom were not working and the lights in the jacuzzi were not working either. To be fair they did replace the speaker fairly quickly but the jacuzzi was drained and took nearly all day to be fixed. This I feel should have been checked and would not expect in such a luxury resort. We unfortunately did have quite a problem with mosquitoes inside our villa which was a-shame especially as we have been in Thailand two weeks staying in two other places one an island and we didn’t get bitten at all. The last negative was that my husband by our villa was hit twice once in the face by a Gardner strimming, with children around this could have been quite dangerous. We mentioned this to management which in turn did receive a bottle of sparkling wine which is a nice guesture but a little on the tight side compared to at our last 4* hotel we had an issue with one of the rooms air con and they gave us a complimentary meal for 5 at the hotel which we didn’t expect at all. We have also noticed that we had other people’s meal and drinks added to our bill in error. It is just a little disappointing that we have stayed at three places for this holiday and the Banyan Tree was the most luxurious but have had the most problems.
All in all we do love this hotel especially the pool villa but are left a little disappointed with some of the aspects mentioned.
Read more
Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EdDiLuca, General Manager at Banyan Tree Phuket
Responded 28 May 2020
Dear Lisa, Thank you for sharing your detailed review of your past stay at our resort. We highly appreciate your feedback and believe the challenges faced have now been ironed out. We are thrilled to note the friendly associates and of course, John assisted you during your stay and you enjoyed the daily Sense of Place gift. We are looking forward to welcoming you back to Banyan Tree Phuket!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arriving at the Banyan Tree Phuket, we were greeted by the bellhops, and our luggage was taken, tagged and set aside, whilst we were shown into the lobby and seated. A welcome drink was served while the staff from the check-in counter proceeded to retrieve and register us. We were later shifted from the lobby area into the Library on their own accord as the smell from the re-lacquering of the bar area was drifting over due to the breeze blowing through the lobby.
Prior to arrival I had chosen to upgrade from a Serenity Pool Villa to a Signature Pool Villa and did not regret it. The villa I was given was close to the beach entrance of the property and on the opposite side of the lagoon away from the main building.
My main issue about the villa was that it was starting to show its age. So the drain cover stones along the side of the pool were cracked, and the umbrella that was supposed to cover the sun lounger next to the pool was missing, which meant that it was generally unusable due to the intensity of the sun, though thankfully there was the sala just above the pool.
Service by the staff was attentive when we got their attention, however, it was clear during my stay, that they were facing a staffing crunch as a result of the pandemic. But despite this all, the staff did their best to see to the needs of the guests.
Bicycles were available for all guests, though the bicycles were also showing their age. That being said, do remember to pick one up, unless you are keen on walking as the property is huge. Whilst you could call the lobby to send a buggy over to pick you up, bear in mind that there are a lot of villas and there are only so many buggies on the property. So to be fair, if you end up waiting for 1/2 an hour for your buggy to arrive and send you to breakfast, it's really your own fault.
If you are going to the beach it is nice to not have to worry about carrying water and/or a towel along with you. Banyan Tree has thotfully set up a station by the side gate with towels and bottles of water for you. There is also an area on the beach that has been set aside for guests of the Banyan Tree.
Overall it was a fantastic stay, my partner and I spent most of our time in the villa. Only having gone out of the resort once. The only thing that marred the stay, through no fault of the staff were the Karens and their ill disciplined children screaming their heads off and disturbing the other guests.
Read more
Date of stay: June 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Phattaraporn Nontamit, Other at Banyan Tree Phuket
Responded 30 Aug 2022
Dear Iceshadow, Thank you for your recent staycation with Banyan Tree Phuket and taking the time to share the constructive feedback with us. The maintenance issues you have raised are part of our Villa maintenance program scope which is ongoing. Several of the issues you have raised regarding buggy service, bicycle condition are clear and timely reminders to improve quality and guest expectations. Iceshadow, Thank you once again for choosing Banyan Tree Phuket and your compliment toward to our service and associates and your five-stars rating with insightful review on TripAdvisor. We all hope to welcome you back to Banyan Tree Phuket again in the near future. Best regards, Phattaraporn Nontamit Experience Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Francisco I. Madero Municipality, Mexico3,482 contributions36 helpful votes
Banyan tree phuket located in Andamans greatest treasure . The Island of phuket. A private paradise & luxurious you book early as you can. All pool Villas is nestled around a salt water lagoon. Surrounded by lush greenery the perfect destinations for visitors. Very beautiful place . For 18 years old debu at your daughter.. No dout it..stay or cekebrate this was a good place and very safe great villas surrounding by ocean view ..take it for granted ...
North West England, United Kingdom32 contributions25 helpful votes
Yes, there is building work which isn't going to be complete until 2025. Please refer to my review which shows the exact location of the work. Despite what the Banyan Tree say, they are extending the resort as the advert shows. Most of the resort is affected due to the level of noise. I would recommend looking at other options but bear in mind most of Phuket has construction work, especially the Laguna area.
Hallo tairim2016,
Wir waren im Februar 2023 im Banyan Tree und auch zuvor schon einmal. Beim ersten Mal gab es noch einen Zugang zum wunderschönen Strand mit einfachen Liegematten. Letztes Jahr allerdings gab es das nicht mehr, und es wurde nur noch der "hoteleigene Strand" angeboten, zu dem man mit Boot oder Shuttle-Bus fahren kann (jeweils ca. 10 Minuten). Dort gibt es einen kleinen Strandabschnitt und einen eingezäunten Bereich mit dicht gedrängten Liegen. Von der Liege aus kann man nicht einmal das Meer sehen. Da wir auch Meer und Strand lieben, war dies das letzte Mal im Banyan Tree für uns. Ich hab das auch so in meinem Review beschrieben.
Mit dem Nachbarhotel haben wir keine Erfahrung.
Ich hoffe, das hilft euch weiter. LG, gue
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
