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Presidente InterContinental Puebla

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#12 of 95 Hotels in Puebla
Certificate of Excellence
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Presidente InterContinental Puebla
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420 Reviews from our TripAdvisor Community

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There are newer reviews for Presidente InterContinental Puebla
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Showing 135: English reviews
Reviewed 2 August 2016

As it is mentioned in the IHG webpage, it is supposed that the hotel has a free parking lot with up to 170 available spots. I just wanted to testify that this is NOT TRUE. The rear parking lot has been assigned FOR EXCLUSIVE USE to another business, no-one in the hotel has informed the visitors about this situation, so...

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Helpful?
1Thank Manuel U
PedroArostegui, Gerente at Presidente InterContinental Puebla, responded to this review

Dear Mr. Manuel, I want to begin by thanking you for sharing your thoughts with us. They are vital to our hotel as they represent the image and experiences from our guests, and it's thanks to them that we continue growing and making us able to offer an even better service. I want to offer my most sincere apology once...

Reviewed 11 July 2016 via mobile

You will recognize you are entering a great hotel when you see how beautiful it is inside, but there is more than meets the eye for this Intercontinental. There are hotels which looks like 5 stars but service is not up to what you see. Let me tell you that this hotel is not only the looks, it is the...

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Helpful?
2Thank Franco C
PedroArostegui, Gerente at Presidente InterContinental Puebla, responded to this review

Dear Mr. Franco, Let me begin by thanking you for sharing your thoughts with us. It's been a real honor for us to be your lodging option during your stay at the beautiful City of Puebla. Here at Presidente InterContinental Puebla, we are always trying to find ways to make our guests' stay an amazing experience, and we achieve that...

Monterrey, Mexico
Reviewed 2 July 2016 via mobile

This is a nice hotel: well located, very simple and sober but with a genuine Poblano atmosphere reflected in things such as the decoration, the excellent food and the high quality gift store. The staff was very attentive and efficient. The room was rather plain, but comfortable. I saw many foreign guests who seemed to be on business trips. There...

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Helpful?
2Thank M G
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear guest. I would like to begin by thanking you for your preference towards our hotel during your stay at the beautiful City of Puebla. We hope you enjoyed your time with us, and we hope to see you once again in a near future. Remember we are here to serve, so if you have any extra comments, or need...

Reviewed 18 June 2016

This was a wonderful hotel. The room was spacious, comfortable and clean. The staff was tremendously helpful in setting up tours and finding great local restaurants. I tried out the spa while I was there and got a massage....that was less than stellar and I would not use this service again. Additionally, I asked for a view of the volcano...

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Helpful?
2Thank Erika E
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear Miss Erika, thank you for having chosen our beautiful hotel as your lodging option at Puebla's City. It's been a real pleasure to have had you with us. I'm glad to hear that you tried several of our services during your stay with us, and I'd like to thank you for your comments regarding them. I'm sorry to hear...

Lilongwe, Malawi
Reviewed 18 May 2016

I stayed at this hotel for three days during a business trip recently. The best feature had to be the super-king size beds which I found to be enormously comfortable. The Internet was fast and reliable and good for getting work done. Breakfast room service was nicely priced - a good value - and very good too. Very pleased with...

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1Thank ryanrowedotcom
PedroArostegui, Director General at Presidente InterContinental Puebla, responded to this review

Dear Guest thank you for sharing your comments with our friends of tripadvisor. it is a pleasure to know that your experience was great and the staff was helpful with you. We hope to have the pleasure to welcome you back soon in this your house. Have an excellent Day.

Tijuana, Mexico
Reviewed 25 April 2016 via mobile

I went on a business trip to Puebla and took my girlfriend with me. I had previously stayed at this hotel but only for one Night, this trip it was 3 so I got a better glimpse of the overall experience of the hotel. The hotel itself is amazing, I love the look, the style, the service...everything was great except...

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Helpful?
Thank SAHKMX
PedroArostegui, Director General at Presidente InterContinental Puebla, responded to this review

Dear Guest thank you for sharing your comments with our friends of Tripadvisor regarding your experience. Let me to offer you an apologize regarding our Room Service. I will take actions with our Food an Beverage Manager in order to provide a better service. We hope to have the pleasure to welcome back you soon in this your house and...

Reviewed 19 April 2016 via mobile

I can not say enough good things about this hotel. We were there six days this month and the hotel exceeded our expectations. First off, the hotel is beautiful and has great amenities. Our visit started out a bit rough. We arrived late in the evening and the room we had reserved had an odor problem. They immediately moved us...

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Helpful?
1Thank Angela F
PedroArostegui, Director General at Presidente InterContinental Puebla, responded to this review

Dear Guest Thank you for sharing your comments with us, It is a pleasure to know that your stay was agradable and the staff was helpful and agradable with you. We will share your comments in order to follow offering unforgettable experiences. We hope to have the pleasure to welcome you back soon in this your house. have an excellent...

New York City, New York
Reviewed 8 April 2016 via mobile

A very nice hotel for the price. The Lobby has a beautiful skylight with the traditional designs from Puebla. The size of the rooms are fine and the bathrooms were very nice. The Pool is heated which was perfect for a night of swimming. The service was good. We had a great stay.

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Helpful?
1Thank Paty B
PedroArostegui, Director General at Presidente InterContinental Puebla, responded to this review

Dear Guest thank you for sharing your comments with us. It is a pleasure to know that your stay was great and you enjoyed our facilities and the staff was great with you. We hope to have the pleasure to welcome you back soon in this your house. Have an excellent day.

pa
Reviewed 27 March 2016 via mobile

I am in the hotel right now and the front desk iis great but their lounge is awful They have no food and they purposely do t replace the food to save costs. I m attaching pictures to show what lounge looked today at 10 am when breakfast does not get over till 11 AM. Prateek

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Thank prats22
PedroArostegui, Director General at Presidente InterContinental Puebla, responded to this review

Dear Guest thank you for sharing your comments with us. Let me to offer you an apologize for the inconveniences that you had in our Club Lounge. I will take actions with my Food and Beverage department in order to avoid to happen again. We hope to have the opportunity to welcome you back again in order to prove our...

Sint-Amands, Belgium
Reviewed 19 March 2016 via mobile

I stayed here for business and was very pleased so would definitely recommend this place. The room was very spacious and crisp clean. The whole place was incredibly quiet allthough the elevator next to my room could be a little irritation at rush hour. Staff was utmost friendly and helping in a spontaneous way however they could. There is breakfast...

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Helpful?
1Thank DeWolf77
PedroArostegui, Director General at Presidente InterContinental Puebla, responded to this review

Dear Guest thank you for sharing your comments with us, it's a pleasure to know that your stay was pleasant. We will to share your comments with the staff in order to follow offering unforgettable experiences. Also, thank you for your recommendations and your loyalty to our brand. We hope to have the pleasure to welcome you back soon in...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Presidente InterContinental Puebla is located on the main road between Mexico’s most important port city of Veracruz and Mexico City. The hotel offers beautiful views of Popocatepetl and Iztaccihuatl volcanoes. For business delight in our close proximity to Finsa and Chachapa industrial parks and casual travellers will enjoy the area’s cultural centres. The hotel is just two miles from the Cultural Heritage of Humanity in historic downtown, and three miles to the magnificent Cholula archaeological zone. Hermanos Serdan International airport is an easy 15 mile car ride away ... more   less 

Additional Information about Presidente InterContinental Puebla

Address: Boulevard Hermanos Serdan No 141, Puebla 72140, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range: $136 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Presidente InterContinental Puebla 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Presidente Intercontinental Puebla Hotel Puebla
Hotel Style:
#5 Luxury Hotel in Puebla
#7 Family Hotel in Puebla
#9 Romantic Hotel in Puebla
#9 Business Hotel in Puebla
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Questions & Answers

Here's what travellers have asked, with answers from Presidente InterContinental Puebla staff and other travellers.
3 questions
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Questions? Get answers from Presidente InterContinental Puebla staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel is built around a central courtyard where there is a pool. Outside views will be industrial due to area.”
 of 5 bubbles annlarsen2016, 20 Oct 2016 | Read review
“The hotel is on a busy street so definitely stay toward the back or in an interior courtyard room”
 of 5 bubbles MemTrav, 27 Sep 2016 | Read review
“All rooms are good. 1st floor however are the pet friendly ones.”
  • Your pup will LOVE it here.
  • Plenty of space for his/her stuff
  • Staff hung my gym clothes which was very nice of them
  • Plenty of closet space
 of 5 bubbles Sara0116, 23 Sep 2016 | Read review
“Don't get a room close to elevators, you will hear the noise all night long...”
 of 5 bubbles 866manuelu, 2 Aug 2016 | Read review
“try to stay in an executive level room for a larger room and complimentary bottled water”
 of 5 bubbles Lynn-MI, 19 Dec 2015 | Read review
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