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Hotel del Portal

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110 Reviews from our TripAdvisor Community

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Showing 24: English reviews
Brighton and Hove, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 29 May 2011

We ended up here as a last resort as all the decent hotels we're full. The location is great which is the only way of justifying the $80 price for one of their very basic cell like rooms. After waiting 10 mins for the manageress to find a porter who wanted to do some work - reminded me of Fawlty... More 

2 Thank greyhogg
Marseilles, Illinois
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 June 2010

Beware of this hotel. We decided to check out of the hotel in the morning so that they could clean our room and reuse it. We checked our luggage at the reception. When we returned to the hotel to reclaim our luggage the hotel had lost our most expensive suitcase. They promised to repay for the cost of the luggage... More 

3 Thank Pescadito13

Travellers are raving about these Puebla hotels

Seoul, South Korea
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 November 2007

We stayed here for a few nights in October. The front desk was friendly enough. However, you're supposed to leave your key at the desk when you leave the hotel and it can be a little annoying to get it back when you return to the hotel if there is only one person at the desk and a long line... More 

1 Thank Melinda K
San Miguel de Allende
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 November 2007

Sadly, this hotel could be great, the location on the main Zocalo in the lovely city of Puebla has a great old fachade, Inside the disappointment begins at the reception desk, where the employees are not only not helpful, but blase and rude. The rooms are ugly and small, carved out of what must have once been a grand space.... More 

5 Thank malibugringa

57 photos of this hotel

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Business Centre/Function Rooms (1)
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Hotel & Grounds (3)
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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Breakfast
  • Room Service
  • Dry Cleaning
  • Laundry Service

Additional Information about Hotel del Portal

Address: Juan de Palafox y Mendoza Num 205, Puebla 72000, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range: $57 - $70 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel del Portal 2.5*
Number of rooms: 90
Reservation Options:
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Hotel Style:
#6 Best Value Hotel in Puebla
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Questions & Answers

Here's what travellers have asked, with answers from Hotel del Portal staff and other travellers.
1 question
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2 months ago

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Questions? Get answers from Hotel del Portal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a rom away from the street”
 of 5 bubbles Jen540, 8 Oct 2016 | Read review
“Best view overlooks the zocalo”
 of 5 bubbles xalx, 18 Feb 2016 | Read review
“Rooms facing the street will be noisy in the morning”
 of 5 bubbles JRote, 19 Oct 2015 | Read review
“There are tons of spectacular restaurants and bars here. No need to eat in hotel”
 of 5 bubbles 983stevey, 8 Aug 2015 | Read review
“Inside rooms are better if you don't want to have noise, but in general is quiet even it's in the middle of all the historic places, coffee shops and restaurants”
 of 5 bubbles 234cristinar, 21 Oct 2014 | Read review
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