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EL Sueno Hotel & Spa

308 reviews
#24 of 106 Hotels in Puebla
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Traveller (184)
Room & Suite (64)
Dining (13)
Overview
  • Excellent58%
  • Very good25%
  • Average10%
  • Poor3%
  • Terrible4%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Hot Tub
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (308)Write a Review
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All reviewsinteresting placeskind of hotelbed was very comfortablewalking distancenice roomssmall hotelair conditioningmexico cityexcellent locationthe main squaredecorationsuitedivatemazcalrooftopcathedralmiguel
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1 - 5 of 96 reviews
Reviewed 2 October 2017 via mobile

Very well located in the heart of Puebla’s downtown, this small hotel has very nice rooms, excellent service, very good breakfast and very service-oriented staff. Just one block from some good museums and restaurants and a 5 minutes walk to the Cathedral.More

Thank Homero V
Response from fidelizacion2017, Director de Relaciones Públicas at EL Sueno Hotel & SpaResponded 3 October 2017

Good morning! Let us thank you for your stay with us and perceive the essence it offers for your facilities such as comfort, taste, hospitality and tranquility; to mention some, since as we know we are diverse and versatile in the same way as our...More

Reviewed 25 September 2017 via mobile

This hotel was awesome. We arrived shortly after the earthquake so we got a good deal. Staff was very friendly and accommodating. My fiance speaks Spanish so that helped. Remember this is Mexico developing country so don't expect the Ritz. However, the rooms are clean...More

Thank NCtravelToNegril
Response from fidelizacion2017, Director de Relaciones Públicas at EL Sueno Hotel & SpaResponded 3 October 2017

Good morning, let us start thanking you for your kind words, it is a great pleasure that I enjoy not only our beautiful city but also our beautiful and authentic rooms which are inspired by women who thanks to their great effort and dedication they...More

Reviewed 8 March 2017

We saw this hotel in hotels.com and we were really excited about it. The photos of the rooms, dining area, and hotel looked amazing, and the location was prime. We arrived about 3 pm, went directly to our room and it was horrible.. The room...More

Thank Mercedes G
Response from fidelizacion2017, Director de Relaciones Públicas at EL Sueno Hotel & SpaResponded 14 March 2017

Dear Miss Mercedes, we appreciate your time for responding us and your preference for staying with us, as you said, Miroslava is in the highest floor with an amazing view of the cathedral domes, the room is in perfecting shape and every space off it...More

Reviewed 7 March 2017

This hotel is very well located, half a block from Museo Amparo, a must while in Puebla, and also very close to the Cathedral and the main square. Puebla can get busy and noisy, but once you´re inside this hotel you are surrounded by tranquility...More

Thank RifkaRM
Response from fidelizacion2017, Director de Relaciones con Clientes at EL Sueno Hotel & SpaResponded 14 March 2017

Dear Rifika It gives us great pleasure to read your comments, that always helps us improve our service as well as our facilities. The hotel is located in the historical center of the city, just half a block from the Amparo Museum and 2 blocks...More

Reviewed 13 February 2017 via mobile

This hotel is a must if you are going to Puebla! From the time you walk in until the time you leave, you are being taken care of. People are very friendly and helpful. The room are a great size and well maintained. The only...More

Thank macho1
Response from fidelizacion2017, Director de Relaciones con Clientes at EL Sueno Hotel & SpaResponded 20 February 2017

We are pleased to read such positive comments as yours, it is an honor for us to have chosen "El Sueño Hotel & Spa" to make your stay more comfortable and enjoyable. We tell you that our team is trained to always be an excellent...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Breakfast included
Spa
Hotel Amenities
Room Service
Free Parking
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Dry Cleaning
Banquet Room
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Hot Tub
Details
Price range
US$98 - US$208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Puebla
#6 Spa Hotel in Puebla
#9 Luxury Hotel in Puebla
#14 Business Hotel in Puebla
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$98 - US$208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Puebla
#6 Spa Hotel in Puebla
#9 Luxury Hotel in Puebla
#14 Business Hotel in Puebla
Room types
Suites, Non-Smoking Rooms
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Traveller (184)
Room & Suite (64)
Dining (13)
Pool & Beach (6)
Family and Play Areas (14)
Business Centre & Event Rooms (1)
Questions & Answers
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Kellsson
16 January 2017|
AnswerShow all 2 answers
Response from fidelizacion2017 | Property representative |
Dear Mr/Mrs. Kellson: Thank you for your interest on our facilities. Unfortunately, our gym is currently being renewed and improved for our customers' benefit and satisfaction. There's no telling when it will be available... More
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ellenziegler
30 November 2014|
AnswerShow all 2 answers
Response from HotelPuebla | Property representative |
Dear Miss Ellen, thank you for you preference towards our services. When you book a room with us, we only ask for a credit card number as a warranty, but you can choose your payment method at the moment of your arrival. We... More
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mpapier
11 November 2014|
AnswerShow all 2 answers
Response from HotelPuebla | Property representative |
Dear mpapier, thank you for your interest in our facilities and services. Of course we have English speaking staff! You don't have to worry about communication at all. And regarding our Spa services, we have a huge variety... More
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Room Tips
"dont book here"
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"we stayed at Isadora and it was comfortable and quiet since it was in the second floor, I recommend second..."
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"Not sure about the direct hotel rate, but there seem to be lots of online deals"
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"rooms in the lower floor are easier to access for the elderly."
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