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EL Sueno Hotel & Spa

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Traveller (185)
Room & Suite (65)
Dining (13)
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Overview
  • Excellent58%
  • Very good25%
  • Average10%
  • Poor3%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Hot Tub
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (320)
There are newer reviews for EL Sueno Hotel & Spa
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Traveller rating
55
23
12
7
3
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55
23
12
7
3
Show reviews that mention
All reviewsbreakfast and dinnerkind of hotelhome away from homehotel is situatedbed was very comfortablesmall hotelroof terracewalking distanceair conditioningmexico citythe main squarefridasuitecathedralmuseo
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71 - 75 of 100 reviews
Reviewed 16 March 2012

I was at this hotel and spa during the summer of 2011. My husband and I had a great time. The rooms were very nice decorated with bright colors. The staff was very helpful and friendly from the moment of our arrival. We were looking...More

1  Thank Mayra M
Reviewed 11 March 2012

Lovely rooms very nicely equipped. Good location Some downsides; They will only serve breakfast in the restaurant which has a lot of noisy traffic in the morning. They could easily serve inside in the garden court which would be much pleasanter. not the most efficient...More

1  Thank Mike M
Reviewed 14 February 2012

I went on my honey moon and all my Husband and I wanted was a peaceful place where we could enjoy each other's company and somewhere with a spa, my Husbands works long nights hand suffers with a lot of stress, and El Sueno Hotel...More

1  Thank Blanca D
Reviewed 12 February 2012

Staff seemed aloof and distant, save a charming and attentive utility player named Manuel. When he was not at the bar or at the restaurant for breakfast service was a disaster. When he was there it was superb. He gets what customer service really means....More

Thank sgottlieb51
Reviewed 7 February 2012

I traveled with my boyfriend and we were looking forward to a luscious spa and great attention. In one word, we wanted to rest. When we got there we thought the place looked nice but the pool was disappointing. Not great to swim in a...More

Thank Fernanda E
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About
Amenities
Top amenities
Room Service
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Spa
Hotel Amenities
Room Service
Free Parking
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Dry Cleaning
Meeting Rooms
Banquet Room
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Hot Tub
Details
Price range
US$74 - US$137 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Puebla
#6 Spa Hotel in Puebla
#6 Luxury Hotel in Puebla
#14 Business Hotel in Puebla
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$74 - US$137 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Puebla
#6 Spa Hotel in Puebla
#6 Luxury Hotel in Puebla
#14 Business Hotel in Puebla
Room types
Suites, Non-Smoking Rooms
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Traveller (185)
Room & Suite (65)
Dining (13)
Pool & Beach (6)
Family and Play Areas (14)
Business Centre & Event Rooms (1)
Questions & Answers
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Kellsson
16 January 2017|
AnswerShow all 2 answers
Response from fidelizacion2017 | Property representative |
Dear Mr/Mrs. Kellson: Thank you for your interest on our facilities. Unfortunately, our gym is currently being renewed and improved for our customers' benefit and satisfaction. There's no telling when it will be available... More
0
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ellenziegler
30 November 2014|
AnswerShow all 2 answers
Response from HotelPuebla | Property representative |
Dear Miss Ellen, thank you for you preference towards our services. When you book a room with us, we only ask for a credit card number as a warranty, but you can choose your payment method at the moment of your arrival. We... More
0
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mpapier
11 November 2014|
AnswerShow all 2 answers
Response from HotelPuebla | Property representative |
Dear mpapier, thank you for your interest in our facilities and services. Of course we have English speaking staff! You don't have to worry about communication at all. And regarding our Spa services, we have a huge variety... More
0
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Google Translation
Room Tips
"dont book here"
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"we stayed at Isadora and it was comfortable and quiet since it was in the second floor, I recommend second..."
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"Not sure about the direct hotel rate, but there seem to be lots of online deals"
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"rooms in the lower floor are easier to access for the elderly."
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